<?xml version='1.0' encoding='utf-8'?>
<alto xmlns="http://www.loc.gov/standards/alto/ns-v3#" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.loc.gov/standards/alto/ns-v3# http://www.loc.gov/standards/alto/v3/alto-3-1.xsd"><Description><MeasurementUnit>pixel</MeasurementUnit><sourceImageInformation><fileIdentifier>774138</fileIdentifier></sourceImageInformation></Description><Layout><Page WIDTH="1653" PHYSICAL_IMG_NR="1" ID="p774135" HEIGHT="2338"><PrintSpace WIDTH="1653" HPOS="0" VPOS="0" ID="ps774135" HEIGHT="2338"><TextBlock WIDTH="1653" HPOS="0" VPOS="0" ID="tb774135" HEIGHT="2338"><TextLine HPOS="1217" VPOS="134" ID="tl1-0" WIDTH="186" HEIGHT="29"><String HEIGHT="29" CONTENT="Oktober" WIDTH="110" HPOS="1217" VPOS="134" ID="st1-0"/><SP/><String HEIGHT="29" CONTENT="2014" WIDTH="66" HPOS="1337" VPOS="134" ID="st1-1"/></TextLine><TextLine HPOS="387" VPOS="488" ID="tl1-1" WIDTH="397" HEIGHT="28"><String HEIGHT="28" CONTENT="Analysen" WIDTH="132" HPOS="387" VPOS="488" ID="st1-2"/><SP/><String HEIGHT="28" CONTENT="und" WIDTH="56" HPOS="528" VPOS="488" ID="st1-3"/><SP/><String HEIGHT="28" CONTENT="Konzepte" WIDTH="138" HPOS="592" VPOS="488" ID="st1-4"/><SP/><String HEIGHT="28" CONTENT="zur" WIDTH="46" HPOS="738" VPOS="488" ID="st1-5"/></TextLine><TextLine HPOS="362" VPOS="526" ID="tl1-2" WIDTH="422" HEIGHT="29"><String HEIGHT="29" CONTENT="Wirtschafts" WIDTH="158" HPOS="362" VPOS="526" ID="st1-6"/><String HEIGHT="29" CONTENT="-" WIDTH="15" HPOS="520" VPOS="526" ID="st1-7"/><SP/><String HEIGHT="29" CONTENT="und" WIDTH="56" HPOS="543" VPOS="526" ID="st1-8"/><SP/><String HEIGHT="29" CONTENT="Sozialpolitik" WIDTH="176" HPOS="608" VPOS="526" ID="st1-9"/></TextLine><TextLine HPOS="868" VPOS="322" ID="tl1-3" WIDTH="692" HEIGHT="316"><String HEIGHT="316" CONTENT="direkt" WIDTH="692" HPOS="868" VPOS="322" ID="st1-10"/></TextLine><TextLine HPOS="425" VPOS="755" ID="tl1-4" WIDTH="696" HEIGHT="41"><String HEIGHT="41" CONTENT="The" WIDTH="76" HPOS="425" VPOS="755" ID="st1-11"/><SP/><String HEIGHT="41" CONTENT="Spot" WIDTH="96" HPOS="514" VPOS="755" ID="st1-12"/><SP/><String HEIGHT="41" CONTENT="on" WIDTH="55" HPOS="622" VPOS="755" ID="st1-13"/><SP/><String HEIGHT="41" CONTENT="the" WIDTH="69" HPOS="689" VPOS="755" ID="st1-14"/><SP/><String HEIGHT="41" CONTENT="Tip" WIDTH="65" HPOS="770" VPOS="755" ID="st1-15"/><SP/><String HEIGHT="41" CONTENT="of" WIDTH="44" HPOS="847" VPOS="755" ID="st1-16"/><SP/><String HEIGHT="41" CONTENT="an" WIDTH="52" HPOS="904" VPOS="755" ID="st1-17"/><SP/><String HEIGHT="41" CONTENT="Iceberg" WIDTH="153" HPOS="968" VPOS="755" ID="st1-18"/></TextLine><TextLine HPOS="425" VPOS="820" ID="tl1-5" WIDTH="999" HEIGHT="38"><String HEIGHT="38" CONTENT="Anbieterbezogene" WIDTH="326" HPOS="425" VPOS="820" ID="st1-19"/><SP/><String HEIGHT="38" CONTENT="Beschwerdezahlen" WIDTH="328" HPOS="763" VPOS="820" ID="st1-20"/><SP/><String HEIGHT="38" CONTENT="in" WIDTH="33" HPOS="1102" VPOS="820" ID="st1-21"/><SP/><String HEIGHT="38" CONTENT="der" WIDTH="58" HPOS="1146" VPOS="820" ID="st1-22"/><SP/><String HEIGHT="38" CONTENT="Statistik" WIDTH="139" HPOS="1216" VPOS="820" ID="st1-23"/><SP/><String HEIGHT="38" CONTENT="der" WIDTH="58" HPOS="1366" VPOS="820" ID="st1-24"/></TextLine><TextLine HPOS="425" VPOS="876" ID="tl1-6" WIDTH="379" HEIGHT="38"><String HEIGHT="38" CONTENT="Verbraucherzentralen" WIDTH="379" HPOS="425" VPOS="876" ID="st1-25"/></TextLine><TextLine HPOS="425" VPOS="943" ID="tl1-7" WIDTH="472" HEIGHT="24"><String HEIGHT="24" CONTENT="Christina" WIDTH="110" HPOS="425" VPOS="943" ID="st1-26"/><SP/><String HEIGHT="24" CONTENT="Feldmeier" WIDTH="122" HPOS="542" VPOS="943" ID="st1-27"/><SP/><String HEIGHT="24" CONTENT="und" WIDTH="48" HPOS="671" VPOS="943" ID="st1-28"/><SP/><String HEIGHT="24" CONTENT="Christian" WIDTH="110" HPOS="727" VPOS="943" ID="st1-29"/><SP/><String HEIGHT="24" CONTENT="Bala" WIDTH="53" HPOS="844" VPOS="943" ID="st1-30"/></TextLine><TextLine HPOS="897" VPOS="942" ID="tl1-8" WIDTH="13" HEIGHT="14"><String HEIGHT="14" CONTENT="1­" WIDTH="13" HPOS="897" VPOS="942" ID="st1-31"/></TextLine><TextLine HPOS="572" VPOS="1151" ID="tl1-9" WIDTH="221" HEIGHT="29"><String HEIGHT="29" CONTENT="Auf" WIDTH="54" HPOS="572" VPOS="1151" ID="st1-32"/><SP/><String HEIGHT="29" CONTENT="einen" WIDTH="82" HPOS="635" VPOS="1151" ID="st1-33"/><SP/><String HEIGHT="29" CONTENT="Blick" WIDTH="68" HPOS="725" VPOS="1151" ID="st1-34"/></TextLine><TextLine HPOS="175" VPOS="1216" ID="tl1-10" WIDTH="618" HEIGHT="25"><String HEIGHT="25" CONTENT="Seit" WIDTH="47" HPOS="175" VPOS="1216" ID="st1-35"/><SP/><String HEIGHT="25" CONTENT="2013" WIDTH="62" HPOS="229" VPOS="1216" ID="st1-36"/><SP/><String HEIGHT="25" CONTENT="werden" WIDTH="95" HPOS="298" VPOS="1216" ID="st1-37"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="39" HPOS="400" VPOS="1216" ID="st1-38"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="27" HPOS="446" VPOS="1216" ID="st1-39"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="48" HPOS="480" VPOS="1216" ID="st1-40"/><SP/><String HEIGHT="25" CONTENT="Beratungsstellen" WIDTH="209" HPOS="536" VPOS="1216" ID="st1-41"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="41" HPOS="752" VPOS="1216" ID="st1-42"/></TextLine><TextLine HPOS="172" VPOS="1254" ID="tl1-11" WIDTH="621" HEIGHT="25"><String HEIGHT="25" CONTENT="Verbraucherzentralen" WIDTH="274" HPOS="172" VPOS="1254" ID="st1-43"/><SP/><String HEIGHT="25" CONTENT="eingehenden" WIDTH="165" HPOS="454" VPOS="1254" ID="st1-44"/><SP/><String HEIGHT="25" CONTENT="Beschwerden" WIDTH="167" HPOS="626" VPOS="1254" ID="st1-45"/></TextLine><TextLine HPOS="174" VPOS="1292" ID="tl1-12" WIDTH="619" HEIGHT="25"><String HEIGHT="25" CONTENT="systematisch" WIDTH="163" HPOS="174" VPOS="1292" ID="st1-46"/><SP/><String HEIGHT="25" CONTENT="erfasst" WIDTH="77" HPOS="345" VPOS="1292" ID="st1-47"/><String HEIGHT="25" CONTENT="." WIDTH="12" HPOS="422" VPOS="1292" ID="st1-48"/><SP/><String HEIGHT="25" CONTENT="Neben" WIDTH="82" HPOS="441" VPOS="1292" ID="st1-49"/><SP/><String HEIGHT="25" CONTENT="dem" WIDTH="57" HPOS="530" VPOS="1292" ID="st1-50"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="41" HPOS="594" VPOS="1292" ID="st1-51"/><SP/><String HEIGHT="25" CONTENT="Beschwerde" WIDTH="150" HPOS="643" VPOS="1292" ID="st1-52"/></TextLine><TextLine HPOS="207" VPOS="1330" ID="tl1-13" WIDTH="586" HEIGHT="25"><String HEIGHT="25" CONTENT="zugrunde" WIDTH="121" HPOS="207" VPOS="1330" ID="st1-53"/><SP/><String HEIGHT="25" CONTENT="liegenden" WIDTH="125" HPOS="336" VPOS="1330" ID="st1-54"/><SP/><String HEIGHT="25" CONTENT="Produkt" WIDTH="104" HPOS="468" VPOS="1330" ID="st1-55"/><SP/><String HEIGHT="25" CONTENT="werden" WIDTH="96" HPOS="579" VPOS="1330" ID="st1-56"/><SP/><String HEIGHT="25" CONTENT="auch" WIDTH="63" HPOS="682" VPOS="1330" ID="st1-57"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="41" HPOS="752" VPOS="1330" ID="st1-58"/></TextLine><TextLine HPOS="278" VPOS="1367" ID="tl1-14" WIDTH="515" HEIGHT="25"><String HEIGHT="25" CONTENT="Beschwerdegrund" WIDTH="228" HPOS="278" VPOS="1367" ID="st1-59"/><SP/><String HEIGHT="25" CONTENT="sowie" WIDTH="72" HPOS="514" VPOS="1367" ID="st1-60"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="41" HPOS="593" VPOS="1367" ID="st1-61"/><SP/><String HEIGHT="25" CONTENT="Anbieter" WIDTH="110" HPOS="642" VPOS="1367" ID="st1-62"/><SP/><String HEIGHT="25" CONTENT="als" WIDTH="34" HPOS="759" VPOS="1367" ID="st1-63"/></TextLine><TextLine HPOS="224" VPOS="1405" ID="tl1-15" WIDTH="569" HEIGHT="25"><String HEIGHT="25" CONTENT="­Beschwerdegegner" WIDTH="236" HPOS="224" VPOS="1405" ID="st1-64"/><SP/><String HEIGHT="25" CONTENT="erhoben" WIDTH="98" HPOS="468" VPOS="1405" ID="st1-65"/><String HEIGHT="25" CONTENT="." WIDTH="15" HPOS="566" VPOS="1405" ID="st1-66"/><SP/><String HEIGHT="25" CONTENT="Die" WIDTH="44" HPOS="588" VPOS="1405" ID="st1-67"/><SP/><String HEIGHT="25" CONTENT="absolute" WIDTH="107" HPOS="639" VPOS="1405" ID="st1-68"/><SP/><String HEIGHT="25" CONTENT="Be­" WIDTH="39" HPOS="754" VPOS="1405" ID="st1-69"/></TextLine><TextLine HPOS="192" VPOS="1443" ID="tl1-16" WIDTH="601" HEIGHT="25"><String HEIGHT="25" CONTENT="schwerdezahl" WIDTH="174" HPOS="192" VPOS="1443" ID="st1-70"/><SP/><String HEIGHT="25" CONTENT="wird" WIDTH="59" HPOS="374" VPOS="1443" ID="st1-71"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="27" HPOS="440" VPOS="1443" ID="st1-72"/><SP/><String HEIGHT="25" CONTENT="Relation" WIDTH="107" HPOS="475" VPOS="1443" ID="st1-73"/><SP/><String HEIGHT="25" CONTENT="zur" WIDTH="42" HPOS="589" VPOS="1443" ID="st1-74"/><SP/><String HEIGHT="25" CONTENT="Kundenzahl" WIDTH="155" HPOS="638" VPOS="1443" ID="st1-75"/></TextLine><TextLine HPOS="169" VPOS="1481" ID="tl1-17" WIDTH="624" HEIGHT="25"><String HEIGHT="25" CONTENT="des" WIDTH="41" HPOS="169" VPOS="1481" ID="st1-76"/><SP/><String HEIGHT="25" CONTENT="Beschwerdegegners" WIDTH="246" HPOS="217" VPOS="1481" ID="st1-77"/><SP/><String HEIGHT="25" CONTENT="gesetzt" WIDTH="82" HPOS="470" VPOS="1481" ID="st1-78"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="552" VPOS="1481" ID="st1-79"/><SP/><String HEIGHT="25" CONTENT="da" WIDTH="31" HPOS="571" VPOS="1481" ID="st1-80"/><SP/><String HEIGHT="25" CONTENT="Auswertungen" WIDTH="184" HPOS="609" VPOS="1481" ID="st1-81"/></TextLine><TextLine HPOS="168" VPOS="1518" ID="tl1-18" WIDTH="625" HEIGHT="26"><String HEIGHT="26" CONTENT="stets" WIDTH="56" HPOS="168" VPOS="1518" ID="st1-82"/><SP/><String HEIGHT="26" CONTENT="marktbezogen" WIDTH="182" HPOS="231" VPOS="1518" ID="st1-83"/><SP/><String HEIGHT="26" CONTENT="erfolgen" WIDTH="100" HPOS="420" VPOS="1518" ID="st1-84"/><String HEIGHT="26" CONTENT="." WIDTH="13" HPOS="520" VPOS="1518" ID="st1-85"/><SP/><String HEIGHT="26" CONTENT="Erste" WIDTH="62" HPOS="540" VPOS="1518" ID="st1-86"/><SP/><String HEIGHT="26" CONTENT="Auswertungen" WIDTH="184" HPOS="609" VPOS="1518" ID="st1-87"/></TextLine><TextLine HPOS="232" VPOS="1556" ID="tl1-19" WIDTH="561" HEIGHT="25"><String HEIGHT="25" CONTENT="ergeben" WIDTH="101" HPOS="232" VPOS="1556" ID="st1-88"/><SP/><String HEIGHT="25" CONTENT="Werte" WIDTH="75" HPOS="340" VPOS="1556" ID="st1-89"/><SP/><String HEIGHT="25" CONTENT="im" WIDTH="36" HPOS="422" VPOS="1556" ID="st1-90"/><SP/><String HEIGHT="25" CONTENT="Promillebereich" WIDTH="197" HPOS="465" VPOS="1556" ID="st1-91"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="662" VPOS="1556" ID="st1-92"/><SP/><String HEIGHT="25" CONTENT="Anbieter" WIDTH="109" HPOS="684" VPOS="1556" ID="st1-93"/></TextLine><TextLine HPOS="252" VPOS="1594" ID="tl1-20" WIDTH="541" HEIGHT="25"><String HEIGHT="25" CONTENT="könnten" WIDTH="110" HPOS="252" VPOS="1594" ID="st1-94"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="39" HPOS="369" VPOS="1594" ID="st1-95"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="38" HPOS="416" VPOS="1594" ID="st1-96"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="48" HPOS="462" VPOS="1594" ID="st1-97"/><SP/><String HEIGHT="25" CONTENT="Verbraucherzentralen" WIDTH="276" HPOS="517" VPOS="1594" ID="st1-98"/></TextLine><TextLine HPOS="200" VPOS="1632" ID="tl1-21" WIDTH="593" HEIGHT="25"><String HEIGHT="25" CONTENT="geäußerten" WIDTH="144" HPOS="200" VPOS="1632" ID="st1-99"/><SP/><String HEIGHT="25" CONTENT="Probleme" WIDTH="122" HPOS="351" VPOS="1632" ID="st1-100"/><SP/><String HEIGHT="25" CONTENT="als" WIDTH="35" HPOS="480" VPOS="1632" ID="st1-101"/><SP/><String HEIGHT="25" CONTENT="geringfügig" WIDTH="146" HPOS="522" VPOS="1632" ID="st1-102"/><SP/><String HEIGHT="25" CONTENT="abstufen" WIDTH="104" HPOS="676" VPOS="1632" ID="st1-103"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="780" VPOS="1632" ID="st1-104"/></TextLine><TextLine HPOS="175" VPOS="1670" ID="tl1-22" WIDTH="618" HEIGHT="25"><String HEIGHT="25" CONTENT="wie" WIDTH="46" HPOS="175" VPOS="1670" ID="st1-105"/><SP/><String HEIGHT="25" CONTENT="es" WIDTH="25" HPOS="228" VPOS="1670" ID="st1-106"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="39" HPOS="260" VPOS="1670" ID="st1-107"/><SP/><String HEIGHT="25" CONTENT="Verbände" WIDTH="121" HPOS="306" VPOS="1670" ID="st1-108"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="41" HPOS="435" VPOS="1670" ID="st1-109"/><SP/><String HEIGHT="25" CONTENT="Kreditwirtschaft" WIDTH="209" HPOS="483" VPOS="1670" ID="st1-110"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="39" HPOS="699" VPOS="1670" ID="st1-111"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="48" HPOS="745" VPOS="1670" ID="st1-112"/></TextLine><TextLine HPOS="234" VPOS="1707" ID="tl1-23" WIDTH="559" HEIGHT="26"><String HEIGHT="26" CONTENT="Beschwerdezahlen" WIDTH="236" HPOS="234" VPOS="1707" ID="st1-113"/><SP/><String HEIGHT="26" CONTENT="der" WIDTH="41" HPOS="478" VPOS="1707" ID="st1-114"/><SP/><String HEIGHT="26" CONTENT="Finanzaufsicht" WIDTH="189" HPOS="526" VPOS="1707" ID="st1-115"/><SP/><String HEIGHT="26" CONTENT="getan" WIDTH="71" HPOS="722" VPOS="1707" ID="st1-116"/></TextLine><TextLine HPOS="214" VPOS="1745" ID="tl1-24" WIDTH="579" HEIGHT="25"><String HEIGHT="25" CONTENT="haben" WIDTH="72" HPOS="214" VPOS="1745" ID="st1-117"/><String HEIGHT="25" CONTENT="." WIDTH="15" HPOS="286" VPOS="1745" ID="st1-118"/><SP/><String HEIGHT="25" CONTENT="Dies" WIDTH="54" HPOS="309" VPOS="1745" ID="st1-119"/><SP/><String HEIGHT="25" CONTENT="läge" WIDTH="51" HPOS="371" VPOS="1745" ID="st1-120"/><SP/><String HEIGHT="25" CONTENT="im" WIDTH="35" HPOS="430" VPOS="1745" ID="st1-121"/><SP/><String HEIGHT="25" CONTENT="Interesse" WIDTH="112" HPOS="472" VPOS="1745" ID="st1-122"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="41" HPOS="591" VPOS="1745" ID="st1-123"/><SP/><String HEIGHT="25" CONTENT="Anbieter" WIDTH="103" HPOS="640" VPOS="1745" ID="st1-124"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="743" VPOS="1745" ID="st1-125"/><SP/><String HEIGHT="25" CONTENT="ist" WIDTH="30" HPOS="763" VPOS="1745" ID="st1-126"/></TextLine><TextLine HPOS="238" VPOS="1783" ID="tl1-25" WIDTH="555" HEIGHT="25"><String HEIGHT="25" CONTENT="nach" WIDTH="63" HPOS="238" VPOS="1783" ID="st1-127"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="48" HPOS="308" VPOS="1783" ID="st1-128"/><SP/><String HEIGHT="25" CONTENT="Erkenntnissen" WIDTH="181" HPOS="363" VPOS="1783" ID="st1-129"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="41" HPOS="551" VPOS="1783" ID="st1-130"/><SP/><String HEIGHT="25" CONTENT="Beschwerdefor­" WIDTH="194" HPOS="599" VPOS="1783" ID="st1-131"/></TextLine><TextLine HPOS="174" VPOS="1821" ID="tl1-26" WIDTH="619" HEIGHT="25"><String HEIGHT="25" CONTENT="schung" WIDTH="91" HPOS="174" VPOS="1821" ID="st1-132"/><SP/><String HEIGHT="25" CONTENT="aber" WIDTH="55" HPOS="272" VPOS="1821" ID="st1-133"/><SP/><String HEIGHT="25" CONTENT="nicht" WIDTH="68" HPOS="335" VPOS="1821" ID="st1-134"/><SP/><String HEIGHT="25" CONTENT="haltbar" WIDTH="86" HPOS="410" VPOS="1821" ID="st1-135"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="496" VPOS="1821" ID="st1-136"/><SP/><String HEIGHT="25" CONTENT="Die" WIDTH="43" HPOS="517" VPOS="1821" ID="st1-137"/><SP/><String HEIGHT="25" CONTENT="Autoren" WIDTH="104" HPOS="568" VPOS="1821" ID="st1-138"/><SP/><String HEIGHT="25" CONTENT="Bala" WIDTH="56" HPOS="679" VPOS="1821" ID="st1-139"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="51" HPOS="742" VPOS="1821" ID="st1-140"/></TextLine><TextLine HPOS="180" VPOS="1859" ID="tl1-27" WIDTH="613" HEIGHT="25"><String HEIGHT="25" CONTENT="Feldmeier" WIDTH="125" HPOS="180" VPOS="1859" ID="st1-141"/><SP/><String HEIGHT="25" CONTENT="ziehen" WIDTH="84" HPOS="312" VPOS="1859" ID="st1-142"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="39" HPOS="403" VPOS="1859" ID="st1-143"/><SP/><String HEIGHT="25" CONTENT="Eisberghypothese" WIDTH="221" HPOS="449" VPOS="1859" ID="st1-144"/><SP/><String HEIGHT="25" CONTENT="als" WIDTH="34" HPOS="677" VPOS="1859" ID="st1-145"/><SP/><String HEIGHT="25" CONTENT="Erklä­" WIDTH="75" HPOS="718" VPOS="1859" ID="st1-146"/></TextLine><TextLine HPOS="158" VPOS="1896" ID="tl1-28" WIDTH="635" HEIGHT="25"><String HEIGHT="25" CONTENT="rungsansatz" WIDTH="151" HPOS="158" VPOS="1896" ID="st1-147"/><SP/><String HEIGHT="25" CONTENT="für" WIDTH="38" HPOS="316" VPOS="1896" ID="st1-148"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="39" HPOS="361" VPOS="1896" ID="st1-149"/><SP/><String HEIGHT="25" CONTENT="anbieterbezogene" WIDTH="222" HPOS="407" VPOS="1896" ID="st1-150"/><SP/><String HEIGHT="25" CONTENT="Beschwerde­" WIDTH="157" HPOS="636" VPOS="1896" ID="st1-151"/></TextLine><TextLine HPOS="224" VPOS="1934" ID="tl1-29" WIDTH="569" HEIGHT="25"><String HEIGHT="25" CONTENT="statistik" WIDTH="100" HPOS="224" VPOS="1934" ID="st1-152"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="41" HPOS="331" VPOS="1934" ID="st1-153"/><SP/><String HEIGHT="25" CONTENT="Verbraucherzentralen" WIDTH="274" HPOS="379" VPOS="1934" ID="st1-154"/><SP/><String HEIGHT="25" CONTENT="heran" WIDTH="75" HPOS="660" VPOS="1934" ID="st1-155"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="51" HPOS="742" VPOS="1934" ID="st1-156"/></TextLine><TextLine HPOS="176" VPOS="1972" ID="tl1-30" WIDTH="617" HEIGHT="25"><String HEIGHT="25" CONTENT="zeigen" WIDTH="77" HPOS="176" VPOS="1972" ID="st1-157"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="253" VPOS="1972" ID="st1-158"/><SP/><String HEIGHT="25" CONTENT="warum" WIDTH="92" HPOS="273" VPOS="1972" ID="st1-159"/><SP/><String HEIGHT="25" CONTENT="nur" WIDTH="46" HPOS="372" VPOS="1972" ID="st1-160"/><SP/><String HEIGHT="25" CONTENT="ein" WIDTH="40" HPOS="425" VPOS="1972" ID="st1-161"/><SP/><String HEIGHT="25" CONTENT="Bruchteil" WIDTH="118" HPOS="473" VPOS="1972" ID="st1-162"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="42" HPOS="598" VPOS="1972" ID="st1-163"/><SP/><String HEIGHT="25" CONTENT="verärgerten" WIDTH="146" HPOS="647" VPOS="1972" ID="st1-164"/></TextLine><TextLine HPOS="233" VPOS="2010" ID="tl1-31" WIDTH="560" HEIGHT="25"><String HEIGHT="25" CONTENT="Verbraucherinnen" WIDTH="232" HPOS="233" VPOS="2010" ID="st1-165"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="51" HPOS="473" VPOS="2010" ID="st1-166"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="156" HPOS="532" VPOS="2010" ID="st1-167"/><SP/><String HEIGHT="25" CONTENT="ihre" WIDTH="51" HPOS="695" VPOS="2010" ID="st1-168"/><SP/><String HEIGHT="25" CONTENT="Be­" WIDTH="39" HPOS="754" VPOS="2010" ID="st1-169"/></TextLine><TextLine HPOS="260" VPOS="2048" ID="tl1-32" WIDTH="533" HEIGHT="25"><String HEIGHT="25" CONTENT="schwerde" WIDTH="120" HPOS="260" VPOS="2048" ID="st1-170"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="27" HPOS="387" VPOS="2048" ID="st1-171"/><SP/><String HEIGHT="25" CONTENT="einer" WIDTH="65" HPOS="421" VPOS="2048" ID="st1-172"/><SP/><String HEIGHT="25" CONTENT="Beratungsstelle" WIDTH="192" HPOS="494" VPOS="2048" ID="st1-173"/><SP/><String HEIGHT="25" CONTENT="äußern" WIDTH="84" HPOS="694" VPOS="2048" ID="st1-174"/><String HEIGHT="25" CONTENT="." WIDTH="15" HPOS="778" VPOS="2048" ID="st1-175"/></TextLine><TextLine HPOS="858" VPOS="1036" ID="tl1-33" WIDTH="412" HEIGHT="28"><String HEIGHT="28" CONTENT="Die" WIDTH="49" HPOS="858" VPOS="1036" ID="st1-176"/><SP/><String HEIGHT="28" CONTENT="Beschwerdestatistik" WIDTH="296" HPOS="916" VPOS="1036" ID="st1-177"/><SP/><String HEIGHT="28" CONTENT="der" WIDTH="49" HPOS="1221" VPOS="1036" ID="st1-178"/></TextLine><TextLine HPOS="858" VPOS="1073" ID="tl1-34" WIDTH="321" HEIGHT="29"><String HEIGHT="29" CONTENT="Verbraucherzentralen" WIDTH="321" HPOS="858" VPOS="1073" ID="st1-179"/></TextLine><TextLine HPOS="858" VPOS="1153" ID="tl1-35" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="Seit" WIDTH="44" HPOS="858" VPOS="1153" ID="st1-180"/><SP/><String HEIGHT="25" CONTENT="2013" WIDTH="60" HPOS="911" VPOS="1153" ID="st1-181"/><SP/><String HEIGHT="25" CONTENT="werden" WIDTH="90" HPOS="980" VPOS="1153" ID="st1-182"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="1079" VPOS="1153" ID="st1-183"/><SP/><String HEIGHT="25" CONTENT="Beschwerden" WIDTH="154" HPOS="1125" VPOS="1153" ID="st1-184"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="1279" VPOS="1153" ID="st1-185"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="1302" VPOS="1153" ID="st1-186"/><SP/><String HEIGHT="25" CONTENT="Verbrauche" WIDTH="136" HPOS="1347" VPOS="1153" ID="st1-187" SUBS_TYPE="HypPart1" SUBS_CONTENT="Verbraucherinnen"/><HYP CONTENT="-" WIDTH="13" HPOS="1483" VPOS="1153" HEIGHT="25"/></TextLine><TextLine HPOS="858" VPOS="1192" ID="tl1-36" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="rinnen" WIDTH="83" HPOS="858" VPOS="1192" ID="st1-188" SUBS_TYPE="HypPart2" SUBS_CONTENT="Verbraucherinnen"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="950" VPOS="1192" ID="st1-189"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="150" HPOS="1008" VPOS="1192" ID="st1-190"/><SP/><String HEIGHT="25" CONTENT="während" WIDTH="108" HPOS="1167" VPOS="1192" ID="st1-191"/><SP/><String HEIGHT="25" CONTENT="einer" WIDTH="61" HPOS="1284" VPOS="1192" ID="st1-192"/><SP/><String HEIGHT="25" CONTENT="Rechtsbera" WIDTH="130" HPOS="1354" VPOS="1192" ID="st1-193" SUBS_TYPE="HypPart1" SUBS_CONTENT="Rechtsberatung"/><HYP CONTENT="-" WIDTH="12" HPOS="1484" VPOS="1192" HEIGHT="25"/></TextLine><TextLine HPOS="858" VPOS="1231" ID="tl1-37" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="tung" WIDTH="57" HPOS="858" VPOS="1231" ID="st1-194" SUBS_TYPE="HypPart2" SUBS_CONTENT="Rechtsberatung"/><SP/><String HEIGHT="25" CONTENT="oder" WIDTH="55" HPOS="928" VPOS="1231" ID="st1-195"/><String HEIGHT="25" CONTENT="-" WIDTH="12" HPOS="995" VPOS="1231" ID="st1-196"/><String HEIGHT="25" CONTENT="vertretung" WIDTH="125" HPOS="1007" VPOS="1231" ID="st1-197"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="26" HPOS="1145" VPOS="1231" ID="st1-198"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="47" HPOS="1183" VPOS="1231" ID="st1-199"/><SP/><String HEIGHT="25" CONTENT="Beratungsstellen" WIDTH="202" HPOS="1242" VPOS="1231" ID="st1-200"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="40" HPOS="1456" VPOS="1231" ID="st1-201"/></TextLine><TextLine HPOS="858" VPOS="1270" ID="tl1-38" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="Verbraucherzentralen" WIDTH="264" HPOS="858" VPOS="1270" ID="st1-202"/><SP/><String HEIGHT="25" CONTENT="äußern" WIDTH="80" HPOS="1135" VPOS="1270" ID="st1-203"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="1215" VPOS="1270" ID="st1-204"/><SP/><String HEIGHT="25" CONTENT="systematisch" WIDTH="156" HPOS="1242" VPOS="1270" ID="st1-205"/><SP/><String HEIGHT="25" CONTENT="erfasst" WIDTH="74" HPOS="1411" VPOS="1270" ID="st1-206"/><String HEIGHT="25" CONTENT="." WIDTH="11" HPOS="1485" VPOS="1270" ID="st1-207"/></TextLine><TextLine HPOS="858" VPOS="1309" ID="tl1-39" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="Ein" WIDTH="40" HPOS="858" VPOS="1309" ID="st1-208"/><SP/><String HEIGHT="25" CONTENT="wesentliches" WIDTH="156" HPOS="907" VPOS="1309" ID="st1-209"/><SP/><String HEIGHT="25" CONTENT="Ziel" WIDTH="45" HPOS="1072" VPOS="1309" ID="st1-210"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="40" HPOS="1125" VPOS="1309" ID="st1-211"/><SP/><String HEIGHT="25" CONTENT="Beschwerdestatistik" WIDTH="239" HPOS="1173" VPOS="1309" ID="st1-212"/><SP/><String HEIGHT="25" CONTENT="ist" WIDTH="29" HPOS="1421" VPOS="1309" ID="st1-213"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="38" HPOS="1458" VPOS="1309" ID="st1-214"/></TextLine><TextLine HPOS="858" VPOS="1348" ID="tl1-40" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="Identifizierung" WIDTH="181" HPOS="858" VPOS="1348" ID="st1-215"/><SP/><String HEIGHT="25" CONTENT="auffälliger" WIDTH="123" HPOS="1059" VPOS="1348" ID="st1-216"/><SP/><String HEIGHT="25" CONTENT="Märkte" WIDTH="80" HPOS="1202" VPOS="1348" ID="st1-217"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="1282" VPOS="1348" ID="st1-218"/><SP/><String HEIGHT="25" CONTENT="Produkte" WIDTH="110" HPOS="1316" VPOS="1348" ID="st1-219"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="1446" VPOS="1348" ID="st1-220"/></TextLine><TextLine HPOS="858" VPOS="1387" ID="tl1-41" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="schwarzer" WIDTH="121" HPOS="858" VPOS="1387" ID="st1-221"/><SP/><String HEIGHT="25" CONTENT="Schafe" WIDTH="79" HPOS="985" VPOS="1387" ID="st1-222"/><SP/><String HEIGHT="25" CONTENT="unter" WIDTH="66" HPOS="1071" VPOS="1387" ID="st1-223"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="47" HPOS="1143" VPOS="1387" ID="st1-224"/><SP/><String HEIGHT="25" CONTENT="Anbietern" WIDTH="117" HPOS="1196" VPOS="1387" ID="st1-225"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="1313" VPOS="1387" ID="st1-226"/><SP/><String HEIGHT="25" CONTENT="Mittelbar" WIDTH="114" HPOS="1332" VPOS="1387" ID="st1-227"/><SP/><String HEIGHT="25" CONTENT="sol" WIDTH="33" HPOS="1452" VPOS="1387" ID="st1-228" SUBS_TYPE="HypPart1" SUBS_CONTENT="sollen"/><HYP CONTENT="-" WIDTH="11" HPOS="1485" VPOS="1387" HEIGHT="25"/></TextLine><TextLine HPOS="858" VPOS="1426" ID="tl1-42" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="len" WIDTH="38" HPOS="858" VPOS="1426" ID="st1-229" SUBS_TYPE="HypPart2" SUBS_CONTENT="sollen"/><SP/><String HEIGHT="25" CONTENT="dadurch" WIDTH="101" HPOS="912" VPOS="1426" ID="st1-230"/><SP/><String HEIGHT="25" CONTENT="fundierte" WIDTH="113" HPOS="1028" VPOS="1426" ID="st1-231"/><SP/><String HEIGHT="25" CONTENT="Politikempfehlungen" WIDTH="259" HPOS="1156" VPOS="1426" ID="st1-232"/><SP/><String HEIGHT="25" CONTENT="abge­" WIDTH="65" HPOS="1431" VPOS="1426" ID="st1-233"/></TextLine><TextLine HPOS="858" VPOS="1464" ID="tl1-43" WIDTH="638" HEIGHT="26"><String HEIGHT="26" CONTENT="leitet" WIDTH="62" HPOS="858" VPOS="1464" ID="st1-234"/><SP/><String HEIGHT="26" CONTENT="und" WIDTH="49" HPOS="929" VPOS="1464" ID="st1-235"/><SP/><String HEIGHT="26" CONTENT="Gesetzesfolgenabschätzungen" WIDTH="365" HPOS="987" VPOS="1464" ID="st1-236"/><SP/><String HEIGHT="26" CONTENT="ermöglicht" WIDTH="135" HPOS="1361" VPOS="1464" ID="st1-237"/></TextLine><TextLine HPOS="858" VPOS="1503" ID="tl1-44" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="werden" WIDTH="84" HPOS="858" VPOS="1503" ID="st1-238"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="942" VPOS="1503" ID="st1-239"/><SP/><String HEIGHT="25" CONTENT="Durch" WIDTH="76" HPOS="969" VPOS="1503" ID="st1-240"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="1058" VPOS="1503" ID="st1-241"/><SP/><String HEIGHT="25" CONTENT="Veröffentlichung" WIDTH="209" HPOS="1108" VPOS="1503" ID="st1-242"/><SP/><String HEIGHT="25" CONTENT="anbieterbezo" WIDTH="154" HPOS="1330" VPOS="1503" ID="st1-243" SUBS_TYPE="HypPart1" SUBS_CONTENT="anbieterbezogener"/><HYP CONTENT="-" WIDTH="12" HPOS="1484" VPOS="1503" HEIGHT="25"/></TextLine><TextLine HPOS="858" VPOS="1542" ID="tl1-45" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="gener" WIDTH="68" HPOS="858" VPOS="1542" ID="st1-244" SUBS_TYPE="HypPart2" SUBS_CONTENT="anbieterbezogener"/><SP/><String HEIGHT="25" CONTENT="Beschwerdezahlen" WIDTH="225" HPOS="939" VPOS="1542" ID="st1-245"/><SP/><String HEIGHT="25" CONTENT="können" WIDTH="95" HPOS="1178" VPOS="1542" ID="st1-246"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="1287" VPOS="1542" ID="st1-247"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="146" HPOS="1337" VPOS="1542" ID="st1-248" SUBS_TYPE="HypPart1" SUBS_CONTENT="Verbraucherzentralen"/><HYP CONTENT="-" WIDTH="13" HPOS="1483" VPOS="1542" HEIGHT="25"/></TextLine><TextLine HPOS="858" VPOS="1581" ID="tl1-46" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="zentralen" WIDTH="115" HPOS="858" VPOS="1581" ID="st1-249" SUBS_TYPE="HypPart2" SUBS_CONTENT="Verbraucherzentralen"/><SP/><String HEIGHT="25" CONTENT="zudem" WIDTH="83" HPOS="984" VPOS="1581" ID="st1-250"/><SP/><String HEIGHT="25" CONTENT="einen" WIDTH="69" HPOS="1078" VPOS="1581" ID="st1-251"/><SP/><String HEIGHT="25" CONTENT="zusätzlichen" WIDTH="152" HPOS="1159" VPOS="1581" ID="st1-252"/><SP/><String HEIGHT="25" CONTENT="Druck" WIDTH="74" HPOS="1322" VPOS="1581" ID="st1-253"/><SP/><String HEIGHT="25" CONTENT="auf" WIDTH="39" HPOS="1408" VPOS="1581" ID="st1-254"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="38" HPOS="1458" VPOS="1581" ID="st1-255"/></TextLine><TextLine HPOS="858" VPOS="1620" ID="tl1-47" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="Anbieter" WIDTH="105" HPOS="858" VPOS="1620" ID="st1-256"/><SP/><String HEIGHT="25" CONTENT="zur" WIDTH="39" HPOS="970" VPOS="1620" ID="st1-257"/><SP/><String HEIGHT="25" CONTENT="Korrektur" WIDTH="118" HPOS="1015" VPOS="1620" ID="st1-258"/><SP/><String HEIGHT="25" CONTENT="ihres" WIDTH="59" HPOS="1140" VPOS="1620" ID="st1-259"/><SP/><String HEIGHT="25" CONTENT="Fehlverhaltens" WIDTH="180" HPOS="1206" VPOS="1620" ID="st1-260"/><SP/><String HEIGHT="25" CONTENT="ausüben" WIDTH="103" HPOS="1393" VPOS="1620" ID="st1-261"/></TextLine><TextLine HPOS="858" VPOS="1659" ID="tl1-48" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="858" VPOS="1659" ID="st1-262"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="29" HPOS="916" VPOS="1659" ID="st1-263"/><SP/><String HEIGHT="25" CONTENT="einem" WIDTH="77" HPOS="954" VPOS="1659" ID="st1-264"/><SP/><String HEIGHT="25" CONTENT="faire" WIDTH="56" HPOS="1040" VPOS="1659" ID="st1-265"/><String HEIGHT="25" CONTENT="(" WIDTH="11" HPOS="1096" VPOS="1659" ID="st1-266"/><String HEIGHT="25" CONTENT="re" WIDTH="23" HPOS="1107" VPOS="1659" ID="st1-267"/><String HEIGHT="25" CONTENT=")" WIDTH="11" HPOS="1130" VPOS="1659" ID="st1-268"/><String HEIGHT="25" CONTENT="n" WIDTH="12" HPOS="1141" VPOS="1659" ID="st1-269"/><SP/><String HEIGHT="25" CONTENT="Marktgeschehen" WIDTH="202" HPOS="1162" VPOS="1659" ID="st1-270"/><SP/><String HEIGHT="25" CONTENT="beitragen" WIDTH="110" HPOS="1373" VPOS="1659" ID="st1-271"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="1483" VPOS="1659" ID="st1-272"/></TextLine><TextLine HPOS="858" VPOS="1698" ID="tl1-49" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="Voraussetzung" WIDTH="171" HPOS="858" VPOS="1698" ID="st1-273"/><SP/><String HEIGHT="25" CONTENT="dafür" WIDTH="63" HPOS="1035" VPOS="1698" ID="st1-274"/><SP/><String HEIGHT="25" CONTENT="ist" WIDTH="26" HPOS="1103" VPOS="1698" ID="st1-275"/><String HEIGHT="25" CONTENT="," WIDTH="9" HPOS="1129" VPOS="1698" ID="st1-276"/><SP/><String HEIGHT="25" CONTENT="dass" WIDTH="50" HPOS="1143" VPOS="1698" ID="st1-277"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="36" HPOS="1198" VPOS="1698" ID="st1-278"/><SP/><String HEIGHT="25" CONTENT="von" WIDTH="46" HPOS="1240" VPOS="1698" ID="st1-279"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="45" HPOS="1292" VPOS="1698" ID="st1-280"/><SP/><String HEIGHT="25" CONTENT="Verbraucher­" WIDTH="153" HPOS="1343" VPOS="1698" ID="st1-281"/></TextLine><TextLine HPOS="858" VPOS="1737" ID="tl1-50" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="zentralen" WIDTH="112" HPOS="858" VPOS="1737" ID="st1-282"/><SP/><String HEIGHT="25" CONTENT="ermittelten" WIDTH="134" HPOS="977" VPOS="1737" ID="st1-283"/><SP/><String HEIGHT="25" CONTENT="Beschwerdezahlen" WIDTH="220" HPOS="1118" VPOS="1737" ID="st1-284"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="1345" VPOS="1737" ID="st1-285"/><String HEIGHT="25" CONTENT="-" WIDTH="13" HPOS="1401" VPOS="1737" ID="st1-286"/><String HEIGHT="25" CONTENT="quoten" WIDTH="82" HPOS="1414" VPOS="1737" ID="st1-287"/></TextLine><TextLine HPOS="858" VPOS="1776" ID="tl1-51" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="wesentlich" WIDTH="131" HPOS="858" VPOS="1776" ID="st1-288"/><SP/><String HEIGHT="25" CONTENT="sind" WIDTH="52" HPOS="1005" VPOS="1776" ID="st1-289"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="1073" VPOS="1776" ID="st1-290"/><SP/><String HEIGHT="25" CONTENT="von" WIDTH="48" HPOS="1139" VPOS="1776" ID="st1-291"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1203" VPOS="1776" ID="st1-292"/><SP/><String HEIGHT="25" CONTENT="Öffentlichkeit" WIDTH="172" HPOS="1258" VPOS="1776" ID="st1-293"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="1446" VPOS="1776" ID="st1-294"/></TextLine><TextLine HPOS="858" VPOS="1815" ID="tl1-52" WIDTH="588" HEIGHT="25"><String HEIGHT="25" CONTENT="­Poli­tik" WIDTH="79" HPOS="858" VPOS="1815" ID="st1-295"/><SP/><String HEIGHT="25" CONTENT="auch" WIDTH="60" HPOS="945" VPOS="1815" ID="st1-296"/><SP/><String HEIGHT="25" CONTENT="als" WIDTH="33" HPOS="1012" VPOS="1815" ID="st1-297"/><SP/><String HEIGHT="25" CONTENT="solche" WIDTH="78" HPOS="1052" VPOS="1815" ID="st1-298"/><SP/><String HEIGHT="25" CONTENT="wahrgenommen" WIDTH="202" HPOS="1138" VPOS="1815" ID="st1-299"/><SP/><String HEIGHT="25" CONTENT="werden" WIDTH="84" HPOS="1348" VPOS="1815" ID="st1-300"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="1432" VPOS="1815" ID="st1-301"/></TextLine><TextLine HPOS="858" VPOS="1892" ID="tl1-53" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="Die" WIDTH="42" HPOS="858" VPOS="1892" ID="st1-302"/><SP/><String HEIGHT="25" CONTENT="Interpretation" WIDTH="173" HPOS="916" VPOS="1892" ID="st1-303"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1105" VPOS="1892" ID="st1-304"/><SP/><String HEIGHT="25" CONTENT="Beschwerdestatistik" WIDTH="238" HPOS="1161" VPOS="1892" ID="st1-305"/><SP/><String HEIGHT="25" CONTENT="erfolgt" WIDTH="81" HPOS="1415" VPOS="1892" ID="st1-306"/></TextLine><TextLine HPOS="858" VPOS="1931" ID="tl1-54" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="stets" WIDTH="54" HPOS="858" VPOS="1931" ID="st1-307"/><SP/><String HEIGHT="25" CONTENT="im" WIDTH="34" HPOS="922" VPOS="1931" ID="st1-308"/><SP/><String HEIGHT="25" CONTENT="Marktkontext" WIDTH="162" HPOS="966" VPOS="1931" ID="st1-309"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="1128" VPOS="1931" ID="st1-310"/><SP/><String HEIGHT="25" CONTENT="Absolute" WIDTH="107" HPOS="1153" VPOS="1931" ID="st1-311"/><SP/><String HEIGHT="25" CONTENT="Beschwerdezahlen" WIDTH="226" HPOS="1270" VPOS="1931" ID="st1-312"/></TextLine><TextLine HPOS="858" VPOS="1970" ID="tl1-55" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="werden" WIDTH="90" HPOS="858" VPOS="1970" ID="st1-313"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="26" HPOS="960" VPOS="1970" ID="st1-314"/><SP/><String HEIGHT="25" CONTENT="Relation" WIDTH="102" HPOS="998" VPOS="1970" ID="st1-315"/><SP/><String HEIGHT="25" CONTENT="z" WIDTH="9" HPOS="1113" VPOS="1970" ID="st1-316"/><String HEIGHT="25" CONTENT="." WIDTH="9" HPOS="1122" VPOS="1970" ID="st1-317"/><String HEIGHT="25" CONTENT=" B" WIDTH="19" HPOS="1131" VPOS="1970" ID="st1-318"/><String HEIGHT="25" CONTENT="." WIDTH="10" HPOS="1150" VPOS="1970" ID="st1-319"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="28" HPOS="1172" VPOS="1970" ID="st1-320"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1213" VPOS="1970" ID="st1-321"/><SP/><String HEIGHT="25" CONTENT="Kundenanzahl" WIDTH="180" HPOS="1264" VPOS="1970" ID="st1-322"/><SP/><String HEIGHT="25" CONTENT="des" WIDTH="40" HPOS="1456" VPOS="1970" ID="st1-323"/></TextLine><TextLine HPOS="858" VPOS="2009" ID="tl1-56" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="Anbieters" WIDTH="116" HPOS="858" VPOS="2009" ID="st1-324"/><SP/><String HEIGHT="25" CONTENT="gesetzt" WIDTH="78" HPOS="983" VPOS="2009" ID="st1-325"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="1061" VPOS="2009" ID="st1-326"/><SP/><String HEIGHT="25" CONTENT="um" WIDTH="41" HPOS="1083" VPOS="2009" ID="st1-327"/><SP/><String HEIGHT="25" CONTENT="herauszufinden" WIDTH="183" HPOS="1133" VPOS="2009" ID="st1-328"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="1316" VPOS="2009" ID="st1-329"/><SP/><String HEIGHT="25" CONTENT="ob" WIDTH="31" HPOS="1340" VPOS="2009" ID="st1-330"/><SP/><String HEIGHT="25" CONTENT="sich" WIDTH="49" HPOS="1380" VPOS="2009" ID="st1-331"/><SP/><String HEIGHT="25" CONTENT="viele" WIDTH="58" HPOS="1438" VPOS="2009" ID="st1-332"/></TextLine><TextLine HPOS="858" VPOS="2048" ID="tl1-57" WIDTH="638" HEIGHT="25"><String HEIGHT="25" CONTENT="oder" WIDTH="55" HPOS="858" VPOS="2048" ID="st1-333"/><SP/><String HEIGHT="25" CONTENT="wenige" WIDTH="87" HPOS="926" VPOS="2048" ID="st1-334"/><SP/><String HEIGHT="25" CONTENT="Kunden" WIDTH="98" HPOS="1026" VPOS="2048" ID="st1-335"/><SP/><String HEIGHT="25" CONTENT="dieses" WIDTH="72" HPOS="1137" VPOS="2048" ID="st1-336"/><SP/><String HEIGHT="25" CONTENT="Anbieters" WIDTH="116" HPOS="1222" VPOS="2048" ID="st1-337"/><SP/><String HEIGHT="25" CONTENT="beschweren" WIDTH="145" HPOS="1351" VPOS="2048" ID="st1-338"/></TextLine></TextBlock></PrintSpace></Page><Page WIDTH="1653" PHYSICAL_IMG_NR="2" ID="p774136" HEIGHT="2338"><PrintSpace WIDTH="1653" HPOS="0" VPOS="0" ID="ps774136" HEIGHT="2338"><TextBlock WIDTH="1653" HPOS="0" VPOS="0" ID="tb774136" HEIGHT="2338"><TextLine HPOS="125" VPOS="88" ID="tl2-0" WIDTH="80" HEIGHT="31"><String HEIGHT="31" CONTENT="WISO" WIDTH="80" HPOS="125" VPOS="88" ID="st2-0"/></TextLine><TextLine HPOS="157" VPOS="113" ID="tl2-1" WIDTH="191" HEIGHT="17"><String HEIGHT="17" CONTENT="direkt" WIDTH="54" HPOS="157" VPOS="113" ID="st2-1"/><SP/><String HEIGHT="17" CONTENT="Oktober" WIDTH="76" HPOS="222" VPOS="113" ID="st2-2"/><SP/><String HEIGHT="17" CONTENT="2014" WIDTH="44" HPOS="304" VPOS="113" ID="st2-3"/></TextLine><TextLine HPOS="1232" VPOS="107" ID="tl2-2" WIDTH="264" HEIGHT="22"><String HEIGHT="22" CONTENT="Friedrich" WIDTH="99" HPOS="1232" VPOS="107" ID="st2-4"/><String HEIGHT="22" CONTENT="-" WIDTH="11" HPOS="1331" VPOS="107" ID="st2-5"/><String HEIGHT="22" CONTENT="Ebert" WIDTH="55" HPOS="1342" VPOS="107" ID="st2-6"/><String HEIGHT="22" CONTENT="-" WIDTH="11" HPOS="1397" VPOS="107" ID="st2-7"/><String HEIGHT="22" CONTENT="Stiftung" WIDTH="88" HPOS="1408" VPOS="107" ID="st2-8"/></TextLine><TextLine HPOS="236" VPOS="207" ID="tl2-3" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="236" VPOS="207" ID="st2-9"/><SP/><String HEIGHT="25" CONTENT="wie" WIDTH="42" HPOS="297" VPOS="207" ID="st2-10"/><SP/><String HEIGHT="25" CONTENT="sich" WIDTH="49" HPOS="351" VPOS="207" ID="st2-11"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="38" HPOS="412" VPOS="207" ID="st2-12"/><SP/><String HEIGHT="25" CONTENT="Lage" WIDTH="55" HPOS="462" VPOS="207" ID="st2-13"/><SP/><String HEIGHT="25" CONTENT="im" WIDTH="34" HPOS="529" VPOS="207" ID="st2-14"/><SP/><String HEIGHT="25" CONTENT="Zeitablauf" WIDTH="123" HPOS="574" VPOS="207" ID="st2-15"/><SP/><String HEIGHT="25" CONTENT="verändert" WIDTH="112" HPOS="709" VPOS="207" ID="st2-16"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="821" VPOS="207" ID="st2-17"/></TextLine><TextLine HPOS="236" VPOS="246" ID="tl2-4" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Ersten" WIDTH="76" HPOS="236" VPOS="246" ID="st2-18"/><SP/><String HEIGHT="25" CONTENT="internen" WIDTH="107" HPOS="319" VPOS="246" ID="st2-19"/><SP/><String HEIGHT="25" CONTENT="Schätzungen" WIDTH="157" HPOS="433" VPOS="246" ID="st2-20"/><SP/><String HEIGHT="25" CONTENT="zufolge" WIDTH="89" HPOS="597" VPOS="246" ID="st2-21"/><SP/><String HEIGHT="25" CONTENT="ergeben" WIDTH="97" HPOS="693" VPOS="246" ID="st2-22"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="797" VPOS="246" ID="st2-23"/></TextLine><TextLine HPOS="236" VPOS="285" ID="tl2-5" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Beschwerdequoten" WIDTH="231" HPOS="236" VPOS="285" ID="st2-24"/><SP/><String HEIGHT="25" CONTENT="größerer" WIDTH="102" HPOS="475" VPOS="285" ID="st2-25"/><SP/><String HEIGHT="25" CONTENT="Anbieter" WIDTH="105" HPOS="585" VPOS="285" ID="st2-26"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="26" HPOS="697" VPOS="285" ID="st2-27"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="730" VPOS="285" ID="st2-28"/><SP/><String HEIGHT="25" CONTENT="Tele" WIDTH="46" HPOS="777" VPOS="285" ID="st2-29" SUBS_TYPE="HypPart1" SUBS_CONTENT="Telekommunikationsbranche"/><HYP CONTENT="-" WIDTH="11" HPOS="823" VPOS="285" HEIGHT="25"/></TextLine><TextLine HPOS="236" VPOS="323" ID="tl2-6" WIDTH="598" HEIGHT="26"><String HEIGHT="26" CONTENT="kommunikationsbranche" WIDTH="311" HPOS="236" VPOS="323" ID="st2-30" SUBS_TYPE="HypPart2" SUBS_CONTENT="Telekommunikationsbranche"/><SP/><String HEIGHT="26" CONTENT="gemessen" WIDTH="117" HPOS="558" VPOS="323" ID="st2-31"/><SP/><String HEIGHT="26" CONTENT="an" WIDTH="30" HPOS="686" VPOS="323" ID="st2-32"/><SP/><String HEIGHT="26" CONTENT="den" WIDTH="47" HPOS="727" VPOS="323" ID="st2-33"/><SP/><String HEIGHT="26" CONTENT="Ver" WIDTH="37" HPOS="785" VPOS="323" ID="st2-34" SUBS_TYPE="HypPart1" SUBS_CONTENT="Vertragszahlen"/><HYP CONTENT="-" WIDTH="12" HPOS="822" VPOS="323" HEIGHT="26"/></TextLine><TextLine HPOS="236" VPOS="362" ID="tl2-7" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="tragszahlen" WIDTH="140" HPOS="236" VPOS="362" ID="st2-35" SUBS_TYPE="HypPart2" SUBS_CONTENT="Vertragszahlen"/><SP/><String HEIGHT="25" CONTENT="aber" WIDTH="52" HPOS="390" VPOS="362" ID="st2-36"/><SP/><String HEIGHT="25" CONTENT="Werte" WIDTH="72" HPOS="456" VPOS="362" ID="st2-37"/><SP/><String HEIGHT="25" CONTENT="im" WIDTH="33" HPOS="542" VPOS="362" ID="st2-38"/><SP/><String HEIGHT="25" CONTENT="Promillebereich" WIDTH="188" HPOS="589" VPOS="362" ID="st2-39"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="777" VPOS="362" ID="st2-40"/><SP/><String HEIGHT="25" CONTENT="Ist" WIDTH="30" HPOS="804" VPOS="362" ID="st2-41"/></TextLine><TextLine HPOS="236" VPOS="401" ID="tl2-8" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="daraus" WIDTH="78" HPOS="236" VPOS="401" ID="st2-42"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="28" HPOS="321" VPOS="401" ID="st2-43"/><SP/><String HEIGHT="25" CONTENT="schließen" WIDTH="109" HPOS="356" VPOS="401" ID="st2-44"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="465" VPOS="401" ID="st2-45"/><SP/><String HEIGHT="25" CONTENT="dass" WIDTH="50" HPOS="484" VPOS="401" ID="st2-46"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="36" HPOS="541" VPOS="401" ID="st2-47"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="36" HPOS="584" VPOS="401" ID="st2-48"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="46" HPOS="627" VPOS="401" ID="st2-49"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="143" HPOS="679" VPOS="401" ID="st2-50" SUBS_TYPE="HypPart1" SUBS_CONTENT="Verbraucherzentralen"/><HYP CONTENT="-" WIDTH="12" HPOS="822" VPOS="401" HEIGHT="25"/></TextLine><TextLine HPOS="236" VPOS="440" ID="tl2-9" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="zentralen" WIDTH="114" HPOS="236" VPOS="440" ID="st2-51" SUBS_TYPE="HypPart2" SUBS_CONTENT="Verbraucherzentralen"/><SP/><String HEIGHT="25" CONTENT="artikulierten" WIDTH="152" HPOS="361" VPOS="440" ID="st2-52"/><SP/><String HEIGHT="25" CONTENT="Verbraucherprobleme" WIDTH="266" HPOS="524" VPOS="440" ID="st2-53"/><SP/><String HEIGHT="25" CONTENT="im" WIDTH="33" HPOS="801" VPOS="440" ID="st2-54"/></TextLine><TextLine HPOS="236" VPOS="479" ID="tl2-10" WIDTH="552" HEIGHT="25"><String HEIGHT="25" CONTENT="Telekommunikationssektor" WIDTH="334" HPOS="236" VPOS="479" ID="st2-55"/><SP/><String HEIGHT="25" CONTENT="geringfügig" WIDTH="139" HPOS="577" VPOS="479" ID="st2-56"/><SP/><String HEIGHT="25" CONTENT="sind" WIDTH="51" HPOS="724" VPOS="479" ID="st2-57"/><String HEIGHT="25" CONTENT="?" WIDTH="13" HPOS="775" VPOS="479" ID="st2-58"/></TextLine><TextLine HPOS="897" VPOS="207" ID="tl2-11" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Das" WIDTH="45" HPOS="897" VPOS="207" ID="st2-59"/><SP/><String HEIGHT="25" CONTENT="Verhalten" WIDTH="120" HPOS="950" VPOS="207" ID="st2-60"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1078" VPOS="207" ID="st2-61"/><SP/><String HEIGHT="25" CONTENT="verärgerten" WIDTH="139" HPOS="1126" VPOS="207" ID="st2-62"/><SP/><String HEIGHT="25" CONTENT="Verbraucherinnen" WIDTH="223" HPOS="1273" VPOS="207" ID="st2-63"/></TextLine><TextLine HPOS="897" VPOS="246" ID="tl2-12" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="897" VPOS="246" ID="st2-64"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="149" HPOS="954" VPOS="246" ID="st2-65"/><SP/><String HEIGHT="25" CONTENT="im" WIDTH="33" HPOS="1110" VPOS="246" ID="st2-66"/><SP/><String HEIGHT="25" CONTENT="Beschwerdeprozess" WIDTH="233" HPOS="1150" VPOS="246" ID="st2-67"/><SP/><String HEIGHT="25" CONTENT="steht" WIDTH="60" HPOS="1390" VPOS="246" ID="st2-68"/><SP/><String HEIGHT="25" CONTENT="da" WIDTH="26" HPOS="1457" VPOS="246" ID="st2-69" SUBS_TYPE="HypPart1" SUBS_CONTENT="damit"/><HYP CONTENT="-" WIDTH="13" HPOS="1483" VPOS="246" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="284" ID="tl2-13" WIDTH="599" HEIGHT="26"><String HEIGHT="26" CONTENT="mit" WIDTH="43" HPOS="897" VPOS="284" ID="st2-70" SUBS_TYPE="HypPart2" SUBS_CONTENT="damit"/><SP/><String HEIGHT="26" CONTENT="im" WIDTH="33" HPOS="949" VPOS="284" ID="st2-71"/><SP/><String HEIGHT="26" CONTENT="Forschungsfokus" WIDTH="198" HPOS="991" VPOS="284" ID="st2-72"/><String HEIGHT="26" CONTENT="." WIDTH="14" HPOS="1189" VPOS="284" ID="st2-73"/><SP/><String HEIGHT="26" CONTENT="Im" WIDTH="34" HPOS="1212" VPOS="284" ID="st2-74"/><SP/><String HEIGHT="26" CONTENT="Folgenden" WIDTH="129" HPOS="1255" VPOS="284" ID="st2-75"/><SP/><String HEIGHT="26" CONTENT="wird" WIDTH="56" HPOS="1392" VPOS="284" ID="st2-76"/><SP/><String HEIGHT="26" CONTENT="der" WIDTH="40" HPOS="1456" VPOS="284" ID="st2-77"/></TextLine><TextLine HPOS="897" VPOS="323" ID="tl2-14" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Frage" WIDTH="65" HPOS="897" VPOS="323" ID="st2-78"/><SP/><String HEIGHT="25" CONTENT="nachgegangen" WIDTH="170" HPOS="971" VPOS="323" ID="st2-79"/><String HEIGHT="25" CONTENT="," WIDTH="15" HPOS="1141" VPOS="323" ID="st2-80"/><SP/><String HEIGHT="25" CONTENT="wie" WIDTH="43" HPOS="1165" VPOS="323" ID="st2-81"/><SP/><String HEIGHT="25" CONTENT="verärgerte" WIDTH="121" HPOS="1217" VPOS="323" ID="st2-82"/><SP/><String HEIGHT="25" CONTENT="Verbrauche" WIDTH="135" HPOS="1348" VPOS="323" ID="st2-83" SUBS_TYPE="HypPart1" SUBS_CONTENT="Verbraucherinnen"/><HYP CONTENT="-" WIDTH="13" HPOS="1483" VPOS="323" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="362" ID="tl2-15" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="rinnen" WIDTH="84" HPOS="897" VPOS="362" ID="st2-84" SUBS_TYPE="HypPart2" SUBS_CONTENT="Verbraucherinnen"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="993" VPOS="362" ID="st2-85"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="150" HPOS="1055" VPOS="362" ID="st2-86"/><SP/><String HEIGHT="25" CONTENT="im" WIDTH="33" HPOS="1218" VPOS="362" ID="st2-87"/><SP/><String HEIGHT="25" CONTENT="Beschwerdeprozess" WIDTH="233" HPOS="1263" VPOS="362" ID="st2-88"/></TextLine><TextLine HPOS="897" VPOS="401" ID="tl2-16" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="handeln" WIDTH="103" HPOS="897" VPOS="401" ID="st2-89"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="1010" VPOS="401" ID="st2-90"/><SP/><String HEIGHT="25" CONTENT="warum" WIDTH="85" HPOS="1070" VPOS="401" ID="st2-91"/><SP/><String HEIGHT="25" CONTENT="vermutlich" WIDTH="135" HPOS="1166" VPOS="401" ID="st2-92"/><SP/><String HEIGHT="25" CONTENT="nur" WIDTH="44" HPOS="1311" VPOS="401" ID="st2-93"/><SP/><String HEIGHT="25" CONTENT="ein" WIDTH="39" HPOS="1365" VPOS="401" ID="st2-94"/><SP/><String HEIGHT="25" CONTENT="Bruch" WIDTH="69" HPOS="1414" VPOS="401" ID="st2-95" SUBS_TYPE="HypPart1" SUBS_CONTENT="Bruchteil"/><HYP CONTENT="-" WIDTH="13" HPOS="1483" VPOS="401" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="440" ID="tl2-17" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="teil" WIDTH="39" HPOS="897" VPOS="440" ID="st2-96" SUBS_TYPE="HypPart2" SUBS_CONTENT="Bruchteil"/><SP/><String HEIGHT="25" CONTENT="von" WIDTH="47" HPOS="950" VPOS="440" ID="st2-97"/><SP/><String HEIGHT="25" CONTENT="ihnen" WIDTH="73" HPOS="1011" VPOS="440" ID="st2-98"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="25" HPOS="1098" VPOS="440" ID="st2-99"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="46" HPOS="1137" VPOS="440" ID="st2-100"/><SP/><String HEIGHT="25" CONTENT="Statistiken" WIDTH="128" HPOS="1197" VPOS="440" ID="st2-101"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1338" VPOS="440" ID="st2-102"/><SP/><String HEIGHT="25" CONTENT="Verbrau" WIDTH="92" HPOS="1391" VPOS="440" ID="st2-103" SUBS_TYPE="HypPart1" SUBS_CONTENT="Verbraucherzentralen"/><HYP CONTENT="-" WIDTH="13" HPOS="1483" VPOS="440" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="479" ID="tl2-18" WIDTH="301" HEIGHT="25"><String HEIGHT="25" CONTENT="cherzentralen" WIDTH="168" HPOS="897" VPOS="479" ID="st2-104" SUBS_TYPE="HypPart2" SUBS_CONTENT="Verbraucherzentralen"/><SP/><String HEIGHT="25" CONTENT="auftaucht" WIDTH="112" HPOS="1073" VPOS="479" ID="st2-105"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="1185" VPOS="479" ID="st2-106"/></TextLine><TextLine HPOS="236" VPOS="557" ID="tl2-19" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Diese" WIDTH="66" HPOS="236" VPOS="557" ID="st2-107"/><SP/><String HEIGHT="25" CONTENT="Interpretation" WIDTH="173" HPOS="312" VPOS="557" ID="st2-108"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="496" VPOS="557" ID="st2-109"/><SP/><String HEIGHT="25" CONTENT="Beschwerdestatistik" WIDTH="238" HPOS="546" VPOS="557" ID="st2-110"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="795" VPOS="557" ID="st2-111"/></TextLine><TextLine HPOS="236" VPOS="596" ID="tl2-20" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Verbraucherzentralen" WIDTH="264" HPOS="236" VPOS="596" ID="st2-112"/><SP/><String HEIGHT="25" CONTENT="läge" WIDTH="49" HPOS="509" VPOS="596" ID="st2-113"/><SP/><String HEIGHT="25" CONTENT="wohl" WIDTH="62" HPOS="566" VPOS="596" ID="st2-114"/><SP/><String HEIGHT="25" CONTENT="im" WIDTH="33" HPOS="637" VPOS="596" ID="st2-115"/><SP/><String HEIGHT="25" CONTENT="Interesse" WIDTH="107" HPOS="679" VPOS="596" ID="st2-116"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="795" VPOS="596" ID="st2-117"/></TextLine><TextLine HPOS="236" VPOS="635" ID="tl2-21" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Unternehmen" WIDTH="174" HPOS="236" VPOS="635" ID="st2-118"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="418" VPOS="635" ID="st2-119"/><SP/><String HEIGHT="25" CONTENT="könnte" WIDTH="87" HPOS="475" VPOS="635" ID="st2-120"/><SP/><String HEIGHT="25" CONTENT="von" WIDTH="48" HPOS="570" VPOS="635" ID="st2-121"/><SP/><String HEIGHT="25" CONTENT="ihnen" WIDTH="73" HPOS="626" VPOS="635" ID="st2-122"/><SP/><String HEIGHT="25" CONTENT="als" WIDTH="32" HPOS="707" VPOS="635" ID="st2-123"/><SP/><String HEIGHT="25" CONTENT="Gegen" WIDTH="73" HPOS="747" VPOS="635" ID="st2-124" SUBS_TYPE="HypPart1" SUBS_CONTENT="Gegenargument"/><HYP CONTENT="-" WIDTH="14" HPOS="820" VPOS="635" HEIGHT="25"/></TextLine><TextLine HPOS="236" VPOS="674" ID="tl2-22" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="argument" WIDTH="119" HPOS="236" VPOS="674" ID="st2-125" SUBS_TYPE="HypPart2" SUBS_CONTENT="Gegenargument"/><SP/><String HEIGHT="25" CONTENT="verwendet" WIDTH="128" HPOS="366" VPOS="674" ID="st2-126"/><SP/><String HEIGHT="25" CONTENT="werden" WIDTH="84" HPOS="505" VPOS="674" ID="st2-127"/><String HEIGHT="25" CONTENT="." WIDTH="15" HPOS="589" VPOS="674" ID="st2-128"/><SP/><String HEIGHT="25" CONTENT="Die" WIDTH="42" HPOS="615" VPOS="674" ID="st2-129"/><SP/><String HEIGHT="25" CONTENT="Verbände" WIDTH="116" HPOS="668" VPOS="674" ID="st2-130"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="795" VPOS="674" ID="st2-131"/></TextLine><TextLine HPOS="236" VPOS="712" ID="tl2-23" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Kreditwirtschaft" WIDTH="197" HPOS="236" VPOS="712" ID="st2-132"/><SP/><String HEIGHT="25" CONTENT="haben" WIDTH="77" HPOS="444" VPOS="712" ID="st2-133"/><SP/><String HEIGHT="25" CONTENT="geringe" WIDTH="91" HPOS="532" VPOS="712" ID="st2-134"/><SP/><String HEIGHT="25" CONTENT="Beschwerdequo" WIDTH="186" HPOS="634" VPOS="712" ID="st2-135" SUBS_TYPE="HypPart1" SUBS_CONTENT="Beschwerdequoten"/><HYP CONTENT="-" WIDTH="14" HPOS="820" VPOS="712" HEIGHT="25"/></TextLine><TextLine HPOS="236" VPOS="751" ID="tl2-24" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="ten" WIDTH="40" HPOS="236" VPOS="751" ID="st2-136" SUBS_TYPE="HypPart2" SUBS_CONTENT="Beschwerdequoten"/><SP/><String HEIGHT="25" CONTENT="bereits" WIDTH="81" HPOS="282" VPOS="751" ID="st2-137"/><SP/><String HEIGHT="25" CONTENT="für" WIDTH="36" HPOS="369" VPOS="751" ID="st2-138"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="411" VPOS="751" ID="st2-139"/><SP/><String HEIGHT="25" CONTENT="Infragestellung" WIDTH="184" HPOS="455" VPOS="751" ID="st2-140"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="645" VPOS="751" ID="st2-141"/><SP/><String HEIGHT="25" CONTENT="Statistik" WIDTH="97" HPOS="691" VPOS="751" ID="st2-142"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="795" VPOS="751" ID="st2-143"/></TextLine><TextLine HPOS="236" VPOS="790" ID="tl2-25" WIDTH="289" HEIGHT="25"><String HEIGHT="25" CONTENT="Finanzaufsicht" WIDTH="180" HPOS="236" VPOS="790" ID="st2-144"/><SP/><String HEIGHT="25" CONTENT="benutzt" WIDTH="89" HPOS="423" VPOS="790" ID="st2-145"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="512" VPOS="790" ID="st2-146"/></TextLine><TextLine HPOS="525" VPOS="789" ID="tl2-26" WIDTH="9" HEIGHT="15"><String HEIGHT="15" CONTENT="2" WIDTH="9" HPOS="525" VPOS="789" ID="st2-147"/></TextLine><TextLine HPOS="236" VPOS="864" ID="tl2-27" WIDTH="564" HEIGHT="29"><String HEIGHT="29" CONTENT="Die" WIDTH="48" HPOS="236" VPOS="864" ID="st2-148"/><SP/><String HEIGHT="29" CONTENT="Eisbergtheorie" WIDTH="209" HPOS="291" VPOS="864" ID="st2-149"/><SP/><String HEIGHT="29" CONTENT="als" WIDTH="39" HPOS="508" VPOS="864" ID="st2-150"/><SP/><String HEIGHT="29" CONTENT="Erklärungsansatz" WIDTH="245" HPOS="555" VPOS="864" ID="st2-151"/></TextLine><TextLine HPOS="236" VPOS="903" ID="tl2-28" WIDTH="465" HEIGHT="29"><String HEIGHT="29" CONTENT="für" WIDTH="44" HPOS="236" VPOS="903" ID="st2-152"/><SP/><String HEIGHT="29" CONTENT="die" WIDTH="46" HPOS="289" VPOS="903" ID="st2-153"/><SP/><String HEIGHT="29" CONTENT="Beschwerdestatistik" WIDTH="299" HPOS="344" VPOS="903" ID="st2-154"/><SP/><String HEIGHT="29" CONTENT="der" WIDTH="49" HPOS="652" VPOS="903" ID="st2-155"/></TextLine><TextLine HPOS="236" VPOS="942" ID="tl2-29" WIDTH="324" HEIGHT="29"><String HEIGHT="29" CONTENT="Verbraucherzentralen" WIDTH="324" HPOS="236" VPOS="942" ID="st2-156"/></TextLine><TextLine HPOS="236" VPOS="1023" ID="tl2-30" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Eine" WIDTH="54" HPOS="236" VPOS="1023" ID="st2-157"/><SP/><String HEIGHT="25" CONTENT="derartige" WIDTH="108" HPOS="305" VPOS="1023" ID="st2-158"/><SP/><String HEIGHT="25" CONTENT="Gegenargumentation" WIDTH="262" HPOS="429" VPOS="1023" ID="st2-159"/><SP/><String HEIGHT="25" CONTENT="ist" WIDTH="28" HPOS="707" VPOS="1023" ID="st2-160"/><SP/><String HEIGHT="25" CONTENT="jedoch" WIDTH="83" HPOS="751" VPOS="1023" ID="st2-161"/></TextLine><TextLine HPOS="236" VPOS="1062" ID="tl2-31" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="angesichts" WIDTH="127" HPOS="236" VPOS="1062" ID="st2-162"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="375" VPOS="1062" ID="st2-163"/><SP/><String HEIGHT="25" CONTENT="Erkenntnisse" WIDTH="158" HPOS="426" VPOS="1062" ID="st2-164"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="596" VPOS="1062" ID="st2-165"/><SP/><String HEIGHT="25" CONTENT="Beschwerdefor" WIDTH="174" HPOS="647" VPOS="1062" ID="st2-166" SUBS_TYPE="HypPart1" SUBS_CONTENT="Beschwerdeforschung"/><HYP CONTENT="-" WIDTH="13" HPOS="821" VPOS="1062" HEIGHT="25"/></TextLine><TextLine HPOS="236" VPOS="1101" ID="tl2-32" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="schung" WIDTH="88" HPOS="236" VPOS="1101" ID="st2-167" SUBS_TYPE="HypPart2" SUBS_CONTENT="Beschwerdeforschung"/><SP/><String HEIGHT="25" CONTENT="nicht" WIDTH="65" HPOS="334" VPOS="1101" ID="st2-168"/><SP/><String HEIGHT="25" CONTENT="haltbar" WIDTH="81" HPOS="409" VPOS="1101" ID="st2-169"/><String HEIGHT="25" CONTENT="." WIDTH="12" HPOS="490" VPOS="1101" ID="st2-170"/><SP/><String HEIGHT="25" CONTENT="Heskett" WIDTH="86" HPOS="512" VPOS="1101" ID="st2-171"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="598" VPOS="1101" ID="st2-172"/><SP/><String HEIGHT="25" CONTENT="Sasser" WIDTH="71" HPOS="621" VPOS="1101" ID="st2-173"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="702" VPOS="1101" ID="st2-174"/><SP/><String HEIGHT="25" CONTENT="Schle" WIDTH="61" HPOS="761" VPOS="1101" ID="st2-175" SUBS_TYPE="HypPart1" SUBS_CONTENT="Schlesinger"/><HYP CONTENT="-" WIDTH="12" HPOS="822" VPOS="1101" HEIGHT="25"/></TextLine><TextLine HPOS="236" VPOS="1140" ID="tl2-33" WIDTH="388" HEIGHT="25"><String HEIGHT="25" CONTENT="singer" WIDTH="73" HPOS="236" VPOS="1140" ID="st2-176" SUBS_TYPE="HypPart2" SUBS_CONTENT="Schlesinger"/><SP/><String HEIGHT="25" CONTENT="sowie" WIDTH="69" HPOS="322" VPOS="1140" ID="st2-177"/><SP/><String HEIGHT="25" CONTENT="Stauss" WIDTH="74" HPOS="403" VPOS="1140" ID="st2-178"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="490" VPOS="1140" ID="st2-179"/><SP/><String HEIGHT="25" CONTENT="Seidel" WIDTH="72" HPOS="552" VPOS="1140" ID="st2-180"/></TextLine><TextLine HPOS="624" VPOS="1139" ID="tl2-34" WIDTH="9" HEIGHT="15"><String HEIGHT="15" CONTENT="3" WIDTH="9" HPOS="624" VPOS="1139" ID="st2-181"/></TextLine><TextLine HPOS="645" VPOS="1140" ID="tl2-35" WIDTH="189" HEIGHT="25"><String HEIGHT="25" CONTENT="verwenden" WIDTH="136" HPOS="645" VPOS="1140" ID="st2-182"/><SP/><String HEIGHT="25" CONTENT="das" WIDTH="40" HPOS="794" VPOS="1140" ID="st2-183"/></TextLine><TextLine HPOS="236" VPOS="1179" ID="tl2-36" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Bild" WIDTH="48" HPOS="236" VPOS="1179" ID="st2-184"/><SP/><String HEIGHT="25" CONTENT="eines" WIDTH="63" HPOS="299" VPOS="1179" ID="st2-185"/><SP/><String HEIGHT="25" CONTENT="Eisbergs" WIDTH="94" HPOS="376" VPOS="1179" ID="st2-186"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="470" VPOS="1179" ID="st2-187"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="36" HPOS="497" VPOS="1179" ID="st2-188"/><SP/><String HEIGHT="25" CONTENT="dem" WIDTH="54" HPOS="548" VPOS="1179" ID="st2-189"/><SP/><String HEIGHT="25" CONTENT="bekanntlich" WIDTH="148" HPOS="617" VPOS="1179" ID="st2-190"/><SP/><String HEIGHT="25" CONTENT="zwei" WIDTH="54" HPOS="780" VPOS="1179" ID="st2-191"/></TextLine><TextLine HPOS="236" VPOS="1218" ID="tl2-37" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Drittel" WIDTH="80" HPOS="236" VPOS="1218" ID="st2-192"/><SP/><String HEIGHT="25" CONTENT="unter" WIDTH="67" HPOS="322" VPOS="1218" ID="st2-193"/><SP/><String HEIGHT="25" CONTENT="Wasser" WIDTH="84" HPOS="395" VPOS="1218" ID="st2-194"/><SP/><String HEIGHT="25" CONTENT="liegen" WIDTH="69" HPOS="486" VPOS="1218" ID="st2-195"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="555" VPOS="1218" ID="st2-196"/><SP/><String HEIGHT="25" CONTENT="um" WIDTH="41" HPOS="574" VPOS="1218" ID="st2-197"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="28" HPOS="622" VPOS="1218" ID="st2-198"/><SP/><String HEIGHT="25" CONTENT="verdeutlichen" WIDTH="164" HPOS="657" VPOS="1218" ID="st2-199"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="821" VPOS="1218" ID="st2-200"/></TextLine><TextLine HPOS="236" VPOS="1257" ID="tl2-38" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="dass" WIDTH="51" HPOS="236" VPOS="1257" ID="st2-201"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="299" VPOS="1257" ID="st2-202"/><SP/><String HEIGHT="25" CONTENT="Anteil" WIDTH="75" HPOS="350" VPOS="1257" ID="st2-203"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="437" VPOS="1257" ID="st2-204"/><SP/><String HEIGHT="25" CONTENT="unzufriedenen" WIDTH="180" HPOS="488" VPOS="1257" ID="st2-205"/><SP/><String HEIGHT="25" CONTENT="Kunden" WIDTH="90" HPOS="680" VPOS="1257" ID="st2-206"/><String HEIGHT="25" CONTENT="," WIDTH="15" HPOS="770" VPOS="1257" ID="st2-207"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="797" VPOS="1257" ID="st2-208"/></TextLine><TextLine HPOS="236" VPOS="1296" ID="tl2-39" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="sich" WIDTH="49" HPOS="236" VPOS="1296" ID="st2-209"/><SP/><String HEIGHT="25" CONTENT="nicht" WIDTH="65" HPOS="294" VPOS="1296" ID="st2-210"/><SP/><String HEIGHT="25" CONTENT="beschweren" WIDTH="145" HPOS="368" VPOS="1296" ID="st2-211"/><String HEIGHT="25" CONTENT="(" WIDTH="13" HPOS="522" VPOS="1296" ID="st2-212"/><String HEIGHT="25" CONTENT="„" WIDTH="14" HPOS="535" VPOS="1296" ID="st2-213"/><String HEIGHT="25" CONTENT="unvoiced" WIDTH="109" HPOS="549" VPOS="1296" ID="st2-214"/><SP/><String HEIGHT="25" CONTENT="complaints" WIDTH="128" HPOS="667" VPOS="1296" ID="st2-215"/><String HEIGHT="25" CONTENT="“" WIDTH="13" HPOS="795" VPOS="1296" ID="st2-216"/><String HEIGHT="25" CONTENT=")" WIDTH="13" HPOS="808" VPOS="1296" ID="st2-217"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="821" VPOS="1296" ID="st2-218"/></TextLine><TextLine HPOS="236" VPOS="1335" ID="tl2-40" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="wesentlich" WIDTH="131" HPOS="236" VPOS="1335" ID="st2-219"/><SP/><String HEIGHT="25" CONTENT="höher" WIDTH="73" HPOS="381" VPOS="1335" ID="st2-220"/><SP/><String HEIGHT="25" CONTENT="ist" WIDTH="28" HPOS="468" VPOS="1335" ID="st2-221"/><SP/><String HEIGHT="25" CONTENT="als" WIDTH="32" HPOS="510" VPOS="1335" ID="st2-222"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="40" HPOS="555" VPOS="1335" ID="st2-223"/><SP/><String HEIGHT="25" CONTENT="Anteil" WIDTH="74" HPOS="608" VPOS="1335" ID="st2-224"/><SP/><String HEIGHT="25" CONTENT="derjenigen" WIDTH="125" HPOS="696" VPOS="1335" ID="st2-225"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="821" VPOS="1335" ID="st2-226"/></TextLine><TextLine HPOS="236" VPOS="1373" ID="tl2-41" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="236" VPOS="1373" ID="st2-227"/><SP/><String HEIGHT="25" CONTENT="eine" WIDTH="51" HPOS="283" VPOS="1373" ID="st2-228"/><SP/><String HEIGHT="25" CONTENT="Beschwerde" WIDTH="144" HPOS="344" VPOS="1373" ID="st2-229"/><SP/><String HEIGHT="25" CONTENT="führen" WIDTH="78" HPOS="498" VPOS="1373" ID="st2-230"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="576" VPOS="1373" ID="st2-231"/><SP/><String HEIGHT="25" CONTENT="Die" WIDTH="42" HPOS="598" VPOS="1373" ID="st2-232"/><SP/><String HEIGHT="25" CONTENT="Anzahl" WIDTH="87" HPOS="650" VPOS="1373" ID="st2-233"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="747" VPOS="1373" ID="st2-234"/><SP/><String HEIGHT="25" CONTENT="Be" WIDTH="26" HPOS="796" VPOS="1373" ID="st2-235" SUBS_TYPE="HypPart1" SUBS_CONTENT="Beschwerdeführer"/><HYP CONTENT="-" WIDTH="12" HPOS="822" VPOS="1373" HEIGHT="25"/></TextLine><TextLine HPOS="236" VPOS="1412" ID="tl2-42" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="schwerdeführer" WIDTH="190" HPOS="236" VPOS="1412" ID="st2-236" SUBS_TYPE="HypPart2" SUBS_CONTENT="Beschwerdeführer"/><SP/><String HEIGHT="25" CONTENT="ist" WIDTH="29" HPOS="437" VPOS="1412" ID="st2-237"/><SP/><String HEIGHT="25" CONTENT="damit" WIDTH="72" HPOS="477" VPOS="1412" ID="st2-238"/><SP/><String HEIGHT="25" CONTENT="eine" WIDTH="51" HPOS="560" VPOS="1412" ID="st2-239"/><SP/><String HEIGHT="25" CONTENT="kleine" WIDTH="74" HPOS="623" VPOS="1412" ID="st2-240"/><SP/><String HEIGHT="25" CONTENT="Teilmenge" WIDTH="126" HPOS="708" VPOS="1412" ID="st2-241"/></TextLine><TextLine HPOS="236" VPOS="1451" ID="tl2-43" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="236" VPOS="1451" ID="st2-242"/><SP/><String HEIGHT="25" CONTENT="Anzahl" WIDTH="87" HPOS="284" VPOS="1451" ID="st2-243"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="381" VPOS="1451" ID="st2-244"/><SP/><String HEIGHT="25" CONTENT="unzufriedenen" WIDTH="180" HPOS="429" VPOS="1451" ID="st2-245"/><SP/><String HEIGHT="25" CONTENT="Kunden" WIDTH="90" HPOS="618" VPOS="1451" ID="st2-246"/><String HEIGHT="25" CONTENT="." WIDTH="15" HPOS="708" VPOS="1451" ID="st2-247"/><SP/><String HEIGHT="25" CONTENT="Eine" WIDTH="54" HPOS="733" VPOS="1451" ID="st2-248"/><SP/><String HEIGHT="25" CONTENT="Be" WIDTH="26" HPOS="796" VPOS="1451" ID="st2-249" SUBS_TYPE="HypPart1" SUBS_CONTENT="Beschwerdequote"/><HYP CONTENT="-" WIDTH="12" HPOS="822" VPOS="1451" HEIGHT="25"/></TextLine><TextLine HPOS="236" VPOS="1490" ID="tl2-44" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="schwerdequote" WIDTH="178" HPOS="236" VPOS="1490" ID="st2-250" SUBS_TYPE="HypPart2" SUBS_CONTENT="Beschwerdequote"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="414" VPOS="1490" ID="st2-251"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="444" VPOS="1490" ID="st2-252"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="497" VPOS="1490" ID="st2-253"/><SP/><String HEIGHT="25" CONTENT="Beschwerdeführer" WIDTH="219" HPOS="550" VPOS="1490" ID="st2-254"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="785" VPOS="1490" ID="st2-255"/></TextLine><TextLine HPOS="236" VPOS="1529" ID="tl2-45" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="nicht" WIDTH="65" HPOS="236" VPOS="1529" ID="st2-256"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="313" VPOS="1529" ID="st2-257"/><SP/><String HEIGHT="25" CONTENT="unzufriedenen" WIDTH="179" HPOS="362" VPOS="1529" ID="st2-258"/><SP/><String HEIGHT="25" CONTENT="Kunden" WIDTH="98" HPOS="553" VPOS="1529" ID="st2-259"/><SP/><String HEIGHT="25" CONTENT="im" WIDTH="33" HPOS="662" VPOS="1529" ID="st2-260"/><SP/><String HEIGHT="25" CONTENT="Zähler" WIDTH="78" HPOS="707" VPOS="1529" ID="st2-261"/><SP/><String HEIGHT="25" CONTENT="be­" WIDTH="37" HPOS="797" VPOS="1529" ID="st2-262"/></TextLine><TextLine HPOS="236" VPOS="1568" ID="tl2-46" WIDTH="571" HEIGHT="25"><String HEIGHT="25" CONTENT="inhaltet" WIDTH="92" HPOS="236" VPOS="1568" ID="st2-263"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="328" VPOS="1568" ID="st2-264"/><SP/><String HEIGHT="25" CONTENT="ist" WIDTH="29" HPOS="348" VPOS="1568" ID="st2-265"/><SP/><String HEIGHT="25" CONTENT="damit" WIDTH="73" HPOS="384" VPOS="1568" ID="st2-266"/><SP/><String HEIGHT="25" CONTENT="nur" WIDTH="44" HPOS="464" VPOS="1568" ID="st2-267"/><SP/><String HEIGHT="25" CONTENT="begrenzt" WIDTH="106" HPOS="515" VPOS="1568" ID="st2-268"/><SP/><String HEIGHT="25" CONTENT="aussagekräftig" WIDTH="167" HPOS="628" VPOS="1568" ID="st2-269"/><String HEIGHT="25" CONTENT="." WIDTH="12" HPOS="795" VPOS="1568" ID="st2-270"/></TextLine><TextLine HPOS="236" VPOS="1646" ID="tl2-47" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Auf" WIDTH="43" HPOS="236" VPOS="1646" ID="st2-271"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="40" HPOS="289" VPOS="1646" ID="st2-272"/><SP/><String HEIGHT="25" CONTENT="Basis" WIDTH="59" HPOS="339" VPOS="1646" ID="st2-273"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="409" VPOS="1646" ID="st2-274"/><SP/><String HEIGHT="25" CONTENT="Erkenntnisse" WIDTH="158" HPOS="458" VPOS="1646" ID="st2-275"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="626" VPOS="1646" ID="st2-276"/><SP/><String HEIGHT="25" CONTENT="Forschungen" WIDTH="158" HPOS="676" VPOS="1646" ID="st2-277"/></TextLine><TextLine HPOS="236" VPOS="1685" ID="tl2-48" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="zum" WIDTH="53" HPOS="236" VPOS="1685" ID="st2-278"/><SP/><String HEIGHT="25" CONTENT="Beschwerdemanagement" WIDTH="305" HPOS="296" VPOS="1685" ID="st2-279"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="37" HPOS="607" VPOS="1685" ID="st2-280"/><SP/><String HEIGHT="25" CONTENT="Anbietern" WIDTH="123" HPOS="650" VPOS="1685" ID="st2-281"/><SP/><String HEIGHT="25" CONTENT="wird" WIDTH="55" HPOS="779" VPOS="1685" ID="st2-282"/></TextLine><TextLine HPOS="236" VPOS="1723" ID="tl2-49" WIDTH="403" HEIGHT="26"><String HEIGHT="26" CONTENT="daher" WIDTH="70" HPOS="236" VPOS="1723" ID="st2-283"/><SP/><String HEIGHT="26" CONTENT="folgende" WIDTH="107" HPOS="313" VPOS="1723" ID="st2-284"/><SP/><String HEIGHT="26" CONTENT="These" WIDTH="71" HPOS="427" VPOS="1723" ID="st2-285"/><SP/><String HEIGHT="26" CONTENT="aufgestellt" WIDTH="122" HPOS="505" VPOS="1723" ID="st2-286"/><String HEIGHT="26" CONTENT=":" WIDTH="12" HPOS="627" VPOS="1723" ID="st2-287"/></TextLine><TextLine HPOS="897" VPOS="557" ID="tl2-50" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Ein" WIDTH="41" HPOS="897" VPOS="557" ID="st2-288"/><SP/><String HEIGHT="25" CONTENT="unbekannter" WIDTH="158" HPOS="946" VPOS="557" ID="st2-289"/><SP/><String HEIGHT="25" CONTENT="Anteil" WIDTH="74" HPOS="1113" VPOS="557" ID="st2-290"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1196" VPOS="557" ID="st2-291"/><SP/><String HEIGHT="25" CONTENT="verärgerten" WIDTH="139" HPOS="1243" VPOS="557" ID="st2-292"/><SP/><String HEIGHT="25" CONTENT="Verbrau" WIDTH="92" HPOS="1391" VPOS="557" ID="st2-293" SUBS_TYPE="HypPart1" SUBS_CONTENT="Verbraucherinnen"/><HYP CONTENT="-" WIDTH="13" HPOS="1483" VPOS="557" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="596" ID="tl2-51" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="cherinnen" WIDTH="124" HPOS="897" VPOS="596" ID="st2-294" SUBS_TYPE="HypPart2" SUBS_CONTENT="Verbraucherinnen"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="1029" VPOS="596" ID="st2-295"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="145" HPOS="1086" VPOS="596" ID="st2-296"/><SP/><String HEIGHT="25" CONTENT="beschwert" WIDTH="121" HPOS="1239" VPOS="596" ID="st2-297"/><SP/><String HEIGHT="25" CONTENT="sich" WIDTH="48" HPOS="1368" VPOS="596" ID="st2-298"/><SP/><String HEIGHT="25" CONTENT="weder" WIDTH="72" HPOS="1424" VPOS="596" ID="st2-299"/></TextLine><TextLine HPOS="897" VPOS="635" ID="tl2-52" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="bei" WIDTH="36" HPOS="897" VPOS="635" ID="st2-300"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="46" HPOS="940" VPOS="635" ID="st2-301"/><SP/><String HEIGHT="25" CONTENT="Anbietern" WIDTH="122" HPOS="994" VPOS="635" ID="st2-302"/><SP/><String HEIGHT="25" CONTENT="noch" WIDTH="63" HPOS="1124" VPOS="635" ID="st2-303"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="37" HPOS="1195" VPOS="635" ID="st2-304"/><SP/><String HEIGHT="25" CONTENT="dritten" WIDTH="84" HPOS="1240" VPOS="635" ID="st2-305"/><SP/><String HEIGHT="25" CONTENT="Parteien" WIDTH="96" HPOS="1332" VPOS="635" ID="st2-306"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="1428" VPOS="635" ID="st2-307"/><SP/><String HEIGHT="25" CONTENT="dies" WIDTH="48" HPOS="1448" VPOS="635" ID="st2-308"/></TextLine><TextLine HPOS="897" VPOS="673" ID="tl2-53" WIDTH="599" HEIGHT="26"><String HEIGHT="26" CONTENT="wird" WIDTH="54" HPOS="897" VPOS="673" ID="st2-309"/><SP/><String HEIGHT="26" CONTENT="durch" WIDTH="71" HPOS="959" VPOS="673" ID="st2-310"/><SP/><String HEIGHT="26" CONTENT="die" WIDTH="36" HPOS="1038" VPOS="673" ID="st2-311"/><SP/><String HEIGHT="26" CONTENT="Literatur" WIDTH="103" HPOS="1082" VPOS="673" ID="st2-312"/><SP/><String HEIGHT="26" CONTENT="zum" WIDTH="52" HPOS="1193" VPOS="673" ID="st2-313"/><SP/><String HEIGHT="26" CONTENT="Beschwerdemanage" WIDTH="229" HPOS="1253" VPOS="673" ID="st2-314" SUBS_TYPE="HypPart1" SUBS_CONTENT="Beschwerdemanagement"/><HYP CONTENT="-" WIDTH="14" HPOS="1482" VPOS="673" HEIGHT="26"/></TextLine><TextLine HPOS="897" VPOS="712" ID="tl2-54" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="ment" WIDTH="64" HPOS="897" VPOS="712" ID="st2-315" SUBS_TYPE="HypPart2" SUBS_CONTENT="Beschwerdemanagement"/><SP/><String HEIGHT="25" CONTENT="belegt" WIDTH="67" HPOS="968" VPOS="712" ID="st2-316"/><String HEIGHT="25" CONTENT="." WIDTH="12" HPOS="1035" VPOS="712" ID="st2-317"/><SP/><String HEIGHT="25" CONTENT="Der" WIDTH="44" HPOS="1053" VPOS="712" ID="st2-318"/><SP/><String HEIGHT="25" CONTENT="Anteil" WIDTH="73" HPOS="1103" VPOS="712" ID="st2-319"/><SP/><String HEIGHT="25" CONTENT="verärgerter" WIDTH="128" HPOS="1182" VPOS="712" ID="st2-320"/><SP/><String HEIGHT="25" CONTENT="Verbraucherin" WIDTH="167" HPOS="1317" VPOS="712" ID="st2-321" SUBS_TYPE="HypPart1" SUBS_CONTENT="Verbraucherinnen"/><HYP CONTENT="-" WIDTH="12" HPOS="1484" VPOS="712" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="751" ID="tl2-55" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="nen" WIDTH="47" HPOS="897" VPOS="751" ID="st2-322" SUBS_TYPE="HypPart2" SUBS_CONTENT="Verbraucherinnen"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="48" HPOS="951" VPOS="751" ID="st2-323"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="142" HPOS="1007" VPOS="751" ID="st2-324"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="1149" VPOS="751" ID="st2-325"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="1170" VPOS="751" ID="st2-326"/><SP/><String HEIGHT="25" CONTENT="sich" WIDTH="50" HPOS="1214" VPOS="751" ID="st2-327"/><SP/><String HEIGHT="25" CONTENT="nicht" WIDTH="65" HPOS="1271" VPOS="751" ID="st2-328"/><SP/><String HEIGHT="25" CONTENT="beschweren" WIDTH="138" HPOS="1344" VPOS="751" ID="st2-329"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="1482" VPOS="751" ID="st2-330"/></TextLine><TextLine HPOS="897" VPOS="790" ID="tl2-56" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="variiert" WIDTH="88" HPOS="897" VPOS="790" ID="st2-331"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="26" HPOS="1000" VPOS="790" ID="st2-332"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="46" HPOS="1042" VPOS="790" ID="st2-333"/><SP/><String HEIGHT="25" CONTENT="unterschiedlichen" WIDTH="221" HPOS="1104" VPOS="790" ID="st2-334"/><SP/><String HEIGHT="25" CONTENT="Teilmärkten" WIDTH="142" HPOS="1341" VPOS="790" ID="st2-335"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="1483" VPOS="790" ID="st2-336"/></TextLine><TextLine HPOS="897" VPOS="829" ID="tl2-57" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Diese" WIDTH="66" HPOS="897" VPOS="829" ID="st2-337"/><SP/><String HEIGHT="25" CONTENT="unvoiced" WIDTH="114" HPOS="979" VPOS="829" ID="st2-338"/><SP/><String HEIGHT="25" CONTENT="complaints" WIDTH="137" HPOS="1109" VPOS="829" ID="st2-339"/><SP/><String HEIGHT="25" CONTENT="tauchen" WIDTH="100" HPOS="1262" VPOS="829" ID="st2-340"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="25" HPOS="1378" VPOS="829" ID="st2-341"/><SP/><String HEIGHT="25" CONTENT="keiner" WIDTH="77" HPOS="1419" VPOS="829" ID="st2-342"/></TextLine><TextLine HPOS="897" VPOS="868" ID="tl2-58" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Statistik" WIDTH="98" HPOS="897" VPOS="868" ID="st2-343"/><SP/><String HEIGHT="25" CONTENT="auf" WIDTH="39" HPOS="1006" VPOS="868" ID="st2-344"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="1057" VPOS="868" ID="st2-345"/><SP/><String HEIGHT="25" CONTENT="sind" WIDTH="52" HPOS="1118" VPOS="868" ID="st2-346"/><SP/><String HEIGHT="25" CONTENT="nur" WIDTH="43" HPOS="1182" VPOS="868" ID="st2-347"/><SP/><String HEIGHT="25" CONTENT="schwer" WIDTH="85" HPOS="1237" VPOS="868" ID="st2-348"/><SP/><String HEIGHT="25" CONTENT="empirisch" WIDTH="121" HPOS="1334" VPOS="868" ID="st2-349"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="29" HPOS="1467" VPOS="868" ID="st2-350"/></TextLine><TextLine HPOS="897" VPOS="907" ID="tl2-59" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="erfassen" WIDTH="93" HPOS="897" VPOS="907" ID="st2-351"/><String HEIGHT="25" CONTENT="." WIDTH="12" HPOS="990" VPOS="907" ID="st2-352"/><SP/><String HEIGHT="25" CONTENT="Die" WIDTH="42" HPOS="1012" VPOS="907" ID="st2-353"/><SP/><String HEIGHT="25" CONTENT="Angaben" WIDTH="109" HPOS="1064" VPOS="907" ID="st2-354"/><SP/><String HEIGHT="25" CONTENT="schwanken" WIDTH="138" HPOS="1182" VPOS="907" ID="st2-355"/><SP/><String HEIGHT="25" CONTENT="je" WIDTH="22" HPOS="1329" VPOS="907" ID="st2-356"/><SP/><String HEIGHT="25" CONTENT="nach" WIDTH="61" HPOS="1360" VPOS="907" ID="st2-357"/><SP/><String HEIGHT="25" CONTENT="Erhe" WIDTH="52" HPOS="1431" VPOS="907" ID="st2-358" SUBS_TYPE="HypPart1" SUBS_CONTENT="Erhebung"/><HYP CONTENT="-" WIDTH="13" HPOS="1483" VPOS="907" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="946" ID="tl2-60" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="bung" WIDTH="63" HPOS="897" VPOS="946" ID="st2-359" SUBS_TYPE="HypPart2" SUBS_CONTENT="Erhebung"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="969" VPOS="946" ID="st2-360"/><SP/><String HEIGHT="25" CONTENT="Teilmärkten" WIDTH="147" HPOS="1027" VPOS="946" ID="st2-361"/><SP/><String HEIGHT="25" CONTENT="zwischen" WIDTH="113" HPOS="1183" VPOS="946" ID="st2-362"/><SP/><String HEIGHT="25" CONTENT="20" WIDTH="30" HPOS="1305" VPOS="946" ID="st2-363"/><SP/><String HEIGHT="25" CONTENT="Prozent" WIDTH="93" HPOS="1344" VPOS="946" ID="st2-364"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="1446" VPOS="946" ID="st2-365"/></TextLine><TextLine HPOS="897" VPOS="985" ID="tl2-61" WIDTH="312" HEIGHT="25"><String HEIGHT="25" CONTENT="bis" WIDTH="35" HPOS="897" VPOS="985" ID="st2-366"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="29" HPOS="939" VPOS="985" ID="st2-367"/><SP/><String HEIGHT="25" CONTENT="80" WIDTH="31" HPOS="975" VPOS="985" ID="st2-368"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="1013" VPOS="985" ID="st2-369"/><SP/><String HEIGHT="25" CONTENT="90" WIDTH="30" HPOS="1070" VPOS="985" ID="st2-370"/><SP/><String HEIGHT="25" CONTENT="Prozent" WIDTH="88" HPOS="1108" VPOS="985" ID="st2-371"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="1196" VPOS="985" ID="st2-372"/></TextLine><TextLine HPOS="1209" VPOS="983" ID="tl2-62" WIDTH="9" HEIGHT="15"><String HEIGHT="15" CONTENT="4" WIDTH="9" HPOS="1209" VPOS="983" ID="st2-373"/></TextLine><TextLine HPOS="897" VPOS="1062" ID="tl2-63" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Über" WIDTH="58" HPOS="897" VPOS="1062" ID="st2-374"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="962" VPOS="1062" ID="st2-375"/><SP/><String HEIGHT="25" CONTENT="Gründe" WIDTH="92" HPOS="1005" VPOS="1062" ID="st2-376"/><SP/><String HEIGHT="25" CONTENT="für" WIDTH="35" HPOS="1104" VPOS="1062" ID="st2-377"/><SP/><String HEIGHT="25" CONTENT="dieses" WIDTH="70" HPOS="1145" VPOS="1062" ID="st2-378"/><SP/><String HEIGHT="25" CONTENT="Verhalten" WIDTH="117" HPOS="1222" VPOS="1062" ID="st2-379"/><SP/><String HEIGHT="25" CONTENT="kann" WIDTH="62" HPOS="1346" VPOS="1062" ID="st2-380"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="36" HPOS="1414" VPOS="1062" ID="st2-381"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1457" VPOS="1062" ID="st2-382"/></TextLine><TextLine HPOS="897" VPOS="1101" ID="tl2-64" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="sehr" WIDTH="50" HPOS="897" VPOS="1101" ID="st2-383"/><SP/><String HEIGHT="25" CONTENT="heterogenen" WIDTH="151" HPOS="958" VPOS="1101" ID="st2-384"/><SP/><String HEIGHT="25" CONTENT="Gruppe" WIDTH="91" HPOS="1119" VPOS="1101" ID="st2-385"/><SP/><String HEIGHT="25" CONTENT="von" WIDTH="47" HPOS="1221" VPOS="1101" ID="st2-386"/><SP/><String HEIGHT="25" CONTENT="Verbraucherinnen" WIDTH="218" HPOS="1278" VPOS="1101" ID="st2-387"/></TextLine><TextLine HPOS="897" VPOS="1140" ID="tl2-65" WIDTH="536" HEIGHT="25"><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="897" VPOS="1140" ID="st2-388"/><SP/><String HEIGHT="25" CONTENT="Verbrauchern" WIDTH="163" HPOS="963" VPOS="1140" ID="st2-389"/><SP/><String HEIGHT="25" CONTENT="nur" WIDTH="43" HPOS="1143" VPOS="1140" ID="st2-390"/><SP/><String HEIGHT="25" CONTENT="spekuliert" WIDTH="117" HPOS="1203" VPOS="1140" ID="st2-391"/><SP/><String HEIGHT="25" CONTENT="werden" WIDTH="82" HPOS="1337" VPOS="1140" ID="st2-392"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="1419" VPOS="1140" ID="st2-393"/></TextLine><TextLine HPOS="1433" VPOS="1139" ID="tl2-66" WIDTH="8" HEIGHT="15"><String HEIGHT="15" CONTENT="5" WIDTH="8" HPOS="1433" VPOS="1139" ID="st2-394"/></TextLine><TextLine HPOS="1459" VPOS="1140" ID="tl2-67" WIDTH="37" HEIGHT="25"><String HEIGHT="25" CONTENT="Bei" WIDTH="37" HPOS="1459" VPOS="1140" ID="st2-395"/></TextLine><TextLine HPOS="897" VPOS="1179" ID="tl2-68" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="ratio­nalen" WIDTH="123" HPOS="897" VPOS="1179" ID="st2-396"/><SP/><String HEIGHT="25" CONTENT="Motiven" WIDTH="102" HPOS="1031" VPOS="1179" ID="st2-397"/><SP/><String HEIGHT="25" CONTENT="wägen" WIDTH="78" HPOS="1143" VPOS="1179" ID="st2-398"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="1231" VPOS="1179" ID="st2-399"/><SP/><String HEIGHT="25" CONTENT="Verbraucherinnen" WIDTH="218" HPOS="1278" VPOS="1179" ID="st2-400"/></TextLine><TextLine HPOS="897" VPOS="1218" ID="tl2-69" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="897" VPOS="1218" ID="st2-401"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="145" HPOS="954" VPOS="1218" ID="st2-402"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="1107" VPOS="1218" ID="st2-403"/><SP/><String HEIGHT="25" CONTENT="subjektiv" WIDTH="108" HPOS="1152" VPOS="1218" ID="st2-404"/><SP/><String HEIGHT="25" CONTENT="wahrgenommenen" WIDTH="229" HPOS="1267" VPOS="1218" ID="st2-405"/></TextLine><TextLine HPOS="897" VPOS="1257" ID="tl2-70" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Kosten" WIDTH="82" HPOS="897" VPOS="1257" ID="st2-406"/><SP/><String HEIGHT="25" CONTENT="mit" WIDTH="42" HPOS="989" VPOS="1257" ID="st2-407"/><SP/><String HEIGHT="25" CONTENT="dem" WIDTH="53" HPOS="1041" VPOS="1257" ID="st2-408"/><SP/><String HEIGHT="25" CONTENT="erwarteten" WIDTH="128" HPOS="1103" VPOS="1257" ID="st2-409"/><SP/><String HEIGHT="25" CONTENT="Nutzen" WIDTH="88" HPOS="1240" VPOS="1257" ID="st2-410"/><SP/><String HEIGHT="25" CONTENT="sowie" WIDTH="67" HPOS="1338" VPOS="1257" ID="st2-411"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1414" VPOS="1257" ID="st2-412"/><SP/><String HEIGHT="25" CONTENT="Er" WIDTH="23" HPOS="1462" VPOS="1257" ID="st2-413" SUBS_TYPE="HypPart1" SUBS_CONTENT="Erfolgswahrscheinlichkeit"/><HYP CONTENT="-" WIDTH="11" HPOS="1485" VPOS="1257" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="1296" ID="tl2-71" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="folgswahrscheinlichkeit" WIDTH="283" HPOS="897" VPOS="1296" ID="st2-414" SUBS_TYPE="HypPart2" SUBS_CONTENT="Erfolgswahrscheinlichkeit"/><SP/><String HEIGHT="25" CONTENT="ihrer" WIDTH="57" HPOS="1192" VPOS="1296" ID="st2-415"/><SP/><String HEIGHT="25" CONTENT="Beschwerde" WIDTH="141" HPOS="1260" VPOS="1296" ID="st2-416"/><SP/><String HEIGHT="25" CONTENT="ab" WIDTH="24" HPOS="1412" VPOS="1296" ID="st2-417"/><String HEIGHT="25" CONTENT="." WIDTH="12" HPOS="1436" VPOS="1296" ID="st2-418"/><SP/><String HEIGHT="25" CONTENT="Bei" WIDTH="37" HPOS="1459" VPOS="1296" ID="st2-419"/></TextLine><TextLine HPOS="897" VPOS="1335" ID="tl2-72" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="einer" WIDTH="60" HPOS="897" VPOS="1335" ID="st2-420"/><SP/><String HEIGHT="25" CONTENT="ungünstigen" WIDTH="151" HPOS="963" VPOS="1335" ID="st2-421"/><SP/><String HEIGHT="25" CONTENT="Relation" WIDTH="99" HPOS="1120" VPOS="1335" ID="st2-422"/><SP/><String HEIGHT="25" CONTENT="wird" WIDTH="54" HPOS="1225" VPOS="1335" ID="st2-423"/><SP/><String HEIGHT="25" CONTENT="keine" WIDTH="65" HPOS="1285" VPOS="1335" ID="st2-424"/><SP/><String HEIGHT="25" CONTENT="Beschwerde" WIDTH="141" HPOS="1355" VPOS="1335" ID="st2-425"/></TextLine><TextLine HPOS="897" VPOS="1373" ID="tl2-73" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="geäußert" WIDTH="98" HPOS="897" VPOS="1373" ID="st2-426"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="995" VPOS="1373" ID="st2-427"/><SP/><String HEIGHT="25" CONTENT="Als" WIDTH="36" HPOS="1017" VPOS="1373" ID="st2-428"/><SP/><String HEIGHT="25" CONTENT="Gründe" WIDTH="91" HPOS="1063" VPOS="1373" ID="st2-429"/><SP/><String HEIGHT="25" CONTENT="für" WIDTH="35" HPOS="1163" VPOS="1373" ID="st2-430"/><SP/><String HEIGHT="25" CONTENT="Stillschweigen" WIDTH="171" HPOS="1207" VPOS="1373" ID="st2-431"/><SP/><String HEIGHT="25" CONTENT="kommen" WIDTH="109" HPOS="1387" VPOS="1373" ID="st2-432"/></TextLine><TextLine HPOS="897" VPOS="1412" ID="tl2-74" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="aber" WIDTH="51" HPOS="897" VPOS="1412" ID="st2-433"/><SP/><String HEIGHT="25" CONTENT="auch" WIDTH="59" HPOS="958" VPOS="1412" ID="st2-434"/><SP/><String HEIGHT="25" CONTENT="fehlende" WIDTH="104" HPOS="1027" VPOS="1412" ID="st2-435"/><SP/><String HEIGHT="25" CONTENT="Kenntnisse" WIDTH="132" HPOS="1141" VPOS="1412" ID="st2-436"/><SP/><String HEIGHT="25" CONTENT="über" WIDTH="54" HPOS="1283" VPOS="1412" ID="st2-437"/><SP/><String HEIGHT="25" CONTENT="Beschwerde" WIDTH="136" HPOS="1347" VPOS="1412" ID="st2-438" SUBS_TYPE="HypPart1" SUBS_CONTENT="Beschwerdekanäle"/><HYP CONTENT="-" WIDTH="13" HPOS="1483" VPOS="1412" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="1451" ID="tl2-75" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="kanäle" WIDTH="73" HPOS="897" VPOS="1451" ID="st2-439" SUBS_TYPE="HypPart2" SUBS_CONTENT="Beschwerdekanäle"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="970" VPOS="1451" ID="st2-440"/><SP/><String HEIGHT="25" CONTENT="kulturelle" WIDTH="114" HPOS="998" VPOS="1451" ID="st2-441"/><SP/><String HEIGHT="25" CONTENT="Normen" WIDTH="101" HPOS="1127" VPOS="1451" ID="st2-442"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="1243" VPOS="1451" ID="st2-443"/><SP/><String HEIGHT="25" CONTENT="Persönlichkeits" WIDTH="178" HPOS="1307" VPOS="1451" ID="st2-444" SUBS_TYPE="HypPart1" SUBS_CONTENT="Persönlichkeitsmerkmale"/><HYP CONTENT="-" WIDTH="11" HPOS="1485" VPOS="1451" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="1490" ID="tl2-76" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="merkmale" WIDTH="120" HPOS="897" VPOS="1490" ID="st2-445" SUBS_TYPE="HypPart2" SUBS_CONTENT="Persönlichkeitsmerkmale"/><SP/><String HEIGHT="25" CONTENT="wie" WIDTH="42" HPOS="1023" VPOS="1490" ID="st2-446"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="1071" VPOS="1490" ID="st2-447"/><SP/><String HEIGHT="25" CONTENT="Konfrontationsbereitschaft" WIDTH="320" HPOS="1115" VPOS="1490" ID="st2-448"/><SP/><String HEIGHT="25" CONTENT="oder" WIDTH="54" HPOS="1442" VPOS="1490" ID="st2-449"/></TextLine><TextLine HPOS="897" VPOS="1529" ID="tl2-77" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="emotionale" WIDTH="139" HPOS="897" VPOS="1529" ID="st2-450"/><SP/><String HEIGHT="25" CONTENT="Blockaden" WIDTH="127" HPOS="1043" VPOS="1529" ID="st2-451"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="25" HPOS="1177" VPOS="1529" ID="st2-452"/><SP/><String HEIGHT="25" CONTENT="Betracht" WIDTH="97" HPOS="1209" VPOS="1529" ID="st2-453"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="1306" VPOS="1529" ID="st2-454"/><SP/><String HEIGHT="25" CONTENT="Im" WIDTH="34" HPOS="1326" VPOS="1529" ID="st2-455"/><SP/><String HEIGHT="25" CONTENT="Folgenden" WIDTH="129" HPOS="1367" VPOS="1529" ID="st2-456"/></TextLine><TextLine HPOS="897" VPOS="1568" ID="tl2-78" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="soll" WIDTH="43" HPOS="897" VPOS="1568" ID="st2-457"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="948" VPOS="1568" ID="st2-458"/><SP/><String HEIGHT="25" CONTENT="Prozess" WIDTH="88" HPOS="995" VPOS="1568" ID="st2-459"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1091" VPOS="1568" ID="st2-460"/><SP/><String HEIGHT="25" CONTENT="Beschwerdeführung" WIDTH="244" HPOS="1138" VPOS="1568" ID="st2-461"/><SP/><String HEIGHT="25" CONTENT="von" WIDTH="48" HPOS="1390" VPOS="1568" ID="st2-462"/><SP/><String HEIGHT="25" CONTENT="Ver" WIDTH="38" HPOS="1446" VPOS="1568" ID="st2-463" SUBS_TYPE="HypPart1" SUBS_CONTENT="Verbraucherinnen"/><HYP CONTENT="-" WIDTH="12" HPOS="1484" VPOS="1568" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="1607" ID="tl2-79" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="braucherinnen" WIDTH="182" HPOS="897" VPOS="1607" ID="st2-464" SUBS_TYPE="HypPart2" SUBS_CONTENT="Verbraucherinnen"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="1096" VPOS="1607" ID="st2-465"/><SP/><String HEIGHT="25" CONTENT="Verbrauchern" WIDTH="167" HPOS="1163" VPOS="1607" ID="st2-466"/><SP/><String HEIGHT="25" CONTENT="idealtypisch" WIDTH="149" HPOS="1347" VPOS="1607" ID="st2-467"/></TextLine><TextLine HPOS="897" VPOS="1646" ID="tl2-80" WIDTH="217" HEIGHT="25"><String HEIGHT="25" CONTENT="umrissen" WIDTH="111" HPOS="897" VPOS="1646" ID="st2-468"/><SP/><String HEIGHT="25" CONTENT="werden" WIDTH="84" HPOS="1016" VPOS="1646" ID="st2-469"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="1100" VPOS="1646" ID="st2-470"/></TextLine><TextLine HPOS="897" VPOS="1720" ID="tl2-81" WIDTH="551" HEIGHT="29"><String HEIGHT="29" CONTENT="Unternehmen" WIDTH="206" HPOS="897" VPOS="1720" ID="st2-471"/><SP/><String HEIGHT="29" CONTENT="im" WIDTH="37" HPOS="1112" VPOS="1720" ID="st2-472"/><SP/><String HEIGHT="29" CONTENT="Beschwerdeprozess" WIDTH="290" HPOS="1158" VPOS="1720" ID="st2-473"/></TextLine><TextLine HPOS="259" VPOS="1801" ID="tl2-82" WIDTH="552" HEIGHT="25"><String HEIGHT="25" CONTENT="Die" WIDTH="40" HPOS="259" VPOS="1801" ID="st2-474"/><SP/><String HEIGHT="25" CONTENT="Beschwerden" WIDTH="140" HPOS="307" VPOS="1801" ID="st2-475"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="447" VPOS="1801" ID="st2-476"/><SP/><String HEIGHT="25" CONTENT="welche" WIDTH="76" HPOS="468" VPOS="1801" ID="st2-477"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="33" HPOS="553" VPOS="1801" ID="st2-478"/><SP/><String HEIGHT="25" CONTENT="Verbraucherzent­ra­" WIDTH="216" HPOS="595" VPOS="1801" ID="st2-479"/></TextLine><TextLine HPOS="897" VPOS="1801" ID="tl2-83" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Verärgerte" WIDTH="125" HPOS="897" VPOS="1801" ID="st2-480"/><SP/><String HEIGHT="25" CONTENT="Verbraucherinnen" WIDTH="223" HPOS="1039" VPOS="1801" ID="st2-481"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="1279" VPOS="1801" ID="st2-482"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="150" HPOS="1346" VPOS="1801" ID="st2-483"/></TextLine><TextLine HPOS="259" VPOS="1840" ID="tl2-84" WIDTH="552" HEIGHT="25"><String HEIGHT="25" CONTENT="len" WIDTH="35" HPOS="259" VPOS="1840" ID="st2-484"/><SP/><String HEIGHT="25" CONTENT="erreichen" WIDTH="98" HPOS="303" VPOS="1840" ID="st2-485"/><String HEIGHT="25" CONTENT="," WIDTH="11" HPOS="401" VPOS="1840" ID="st2-486"/><SP/><String HEIGHT="25" CONTENT="repräsentieren" WIDTH="157" HPOS="422" VPOS="1840" ID="st2-487"/><SP/><String HEIGHT="25" CONTENT="nur" WIDTH="39" HPOS="589" VPOS="1840" ID="st2-488"/><SP/><String HEIGHT="25" CONTENT="einen" WIDTH="61" HPOS="638" VPOS="1840" ID="st2-489"/><SP/><String HEIGHT="25" CONTENT="Bruchteil" WIDTH="103" HPOS="708" VPOS="1840" ID="st2-490"/></TextLine><TextLine HPOS="897" VPOS="1840" ID="tl2-85" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="wenden" WIDTH="98" HPOS="897" VPOS="1840" ID="st2-491"/><SP/><String HEIGHT="25" CONTENT="sich" WIDTH="49" HPOS="1012" VPOS="1840" ID="st2-492"/><SP/><String HEIGHT="25" CONTENT="mit" WIDTH="43" HPOS="1078" VPOS="1840" ID="st2-493"/><SP/><String HEIGHT="25" CONTENT="ihrer" WIDTH="59" HPOS="1138" VPOS="1840" ID="st2-494"/><SP/><String HEIGHT="25" CONTENT="Beschwerde" WIDTH="143" HPOS="1214" VPOS="1840" ID="st2-495"/><SP/><String HEIGHT="25" CONTENT="meist" WIDTH="66" HPOS="1375" VPOS="1840" ID="st2-496"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="26" HPOS="1458" VPOS="1840" ID="st2-497" SUBS_TYPE="HypPart1" SUBS_CONTENT="zuder"/><HYP CONTENT="-" WIDTH="12" HPOS="1484" VPOS="1840" HEIGHT="25"/></TextLine><TextLine HPOS="259" VPOS="1879" ID="tl2-86" WIDTH="552" HEIGHT="25"><String HEIGHT="25" CONTENT="der" WIDTH="35" HPOS="259" VPOS="1879" ID="st2-498" SUBS_TYPE="HypPart2" SUBS_CONTENT="zuder"/><SP/><String HEIGHT="25" CONTENT="tatsächlich" WIDTH="125" HPOS="316" VPOS="1879" ID="st2-499"/><SP/><String HEIGHT="25" CONTENT="verärgerten" WIDTH="125" HPOS="463" VPOS="1879" ID="st2-500"/><SP/><String HEIGHT="25" CONTENT="Verbraucherinnen" WIDTH="201" HPOS="610" VPOS="1879" ID="st2-501"/></TextLine><TextLine HPOS="897" VPOS="1879" ID="tl2-87" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="nächst" WIDTH="82" HPOS="897" VPOS="1879" ID="st2-502"/><SP/><String HEIGHT="25" CONTENT="direkt" WIDTH="71" HPOS="990" VPOS="1879" ID="st2-503"/><SP/><String HEIGHT="25" CONTENT="an" WIDTH="30" HPOS="1073" VPOS="1879" ID="st2-504"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="1115" VPOS="1879" ID="st2-505"/><SP/><String HEIGHT="25" CONTENT="Unternehmen" WIDTH="166" HPOS="1163" VPOS="1879" ID="st2-506"/><String HEIGHT="25" CONTENT="." WIDTH="16" HPOS="1329" VPOS="1879" ID="st2-507"/><SP/><String HEIGHT="25" CONTENT="Dieses" WIDTH="76" HPOS="1356" VPOS="1879" ID="st2-508"/><SP/><String HEIGHT="25" CONTENT="Vor­" WIDTH="53" HPOS="1443" VPOS="1879" ID="st2-509"/></TextLine><TextLine HPOS="259" VPOS="1918" ID="tl2-88" WIDTH="551" HEIGHT="25"><String HEIGHT="25" CONTENT="und" WIDTH="44" HPOS="259" VPOS="1918" ID="st2-510"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="130" HPOS="311" VPOS="1918" ID="st2-511"/><String HEIGHT="25" CONTENT="." WIDTH="12" HPOS="441" VPOS="1918" ID="st2-512"/><SP/><String HEIGHT="25" CONTENT="Die" WIDTH="40" HPOS="460" VPOS="1918" ID="st2-513"/><SP/><String HEIGHT="25" CONTENT="Ergebnisse" WIDTH="117" HPOS="508" VPOS="1918" ID="st2-514"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="35" HPOS="633" VPOS="1918" ID="st2-515"/><SP/><String HEIGHT="25" CONTENT="Statistik" WIDTH="93" HPOS="675" VPOS="1918" ID="st2-516"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="34" HPOS="776" VPOS="1918" ID="st2-517"/></TextLine><TextLine HPOS="897" VPOS="1918" ID="tl2-89" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="gehen" WIDTH="75" HPOS="897" VPOS="1918" ID="st2-518"/><SP/><String HEIGHT="25" CONTENT="wird" WIDTH="56" HPOS="979" VPOS="1918" ID="st2-519"/><SP/><String HEIGHT="25" CONTENT="Verbraucherinnen" WIDTH="223" HPOS="1042" VPOS="1918" ID="st2-520"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="1272" VPOS="1918" ID="st2-521"/><SP/><String HEIGHT="25" CONTENT="Verbrauchern" WIDTH="167" HPOS="1329" VPOS="1918" ID="st2-522"/></TextLine><TextLine HPOS="259" VPOS="1957" ID="tl2-90" WIDTH="552" HEIGHT="25"><String HEIGHT="25" CONTENT="Verbraucherzentralen" WIDTH="241" HPOS="259" VPOS="1957" ID="st2-523"/><SP/><String HEIGHT="25" CONTENT="bilden" WIDTH="66" HPOS="516" VPOS="1957" ID="st2-524"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="582" VPOS="1957" ID="st2-525"/><SP/><String HEIGHT="25" CONTENT="um" WIDTH="38" HPOS="609" VPOS="1957" ID="st2-526"/><SP/><String HEIGHT="25" CONTENT="im" WIDTH="31" HPOS="662" VPOS="1957" ID="st2-527"/><SP/><String HEIGHT="25" CONTENT="Bild" WIDTH="46" HPOS="708" VPOS="1957" ID="st2-528"/><SP/><String HEIGHT="25" CONTENT="von" WIDTH="41" HPOS="770" VPOS="1957" ID="st2-529"/></TextLine><TextLine HPOS="897" VPOS="1957" ID="tl2-91" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="auch" WIDTH="60" HPOS="897" VPOS="1957" ID="st2-530"/><SP/><String HEIGHT="25" CONTENT="angeraten" WIDTH="116" HPOS="976" VPOS="1957" ID="st2-531"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="1092" VPOS="1957" ID="st2-532"/><SP/><String HEIGHT="25" CONTENT="beispielsweise" WIDTH="169" HPOS="1124" VPOS="1957" ID="st2-533"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="26" HPOS="1312" VPOS="1957" ID="st2-534"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1357" VPOS="1957" ID="st2-535"/><SP/><String HEIGHT="25" CONTENT="Rubrik" WIDTH="82" HPOS="1414" VPOS="1957" ID="st2-536"/></TextLine><TextLine HPOS="259" VPOS="1996" ID="tl2-92" WIDTH="552" HEIGHT="25"><String HEIGHT="25" CONTENT="Heskett" WIDTH="80" HPOS="259" VPOS="1996" ID="st2-537"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="339" VPOS="1996" ID="st2-538"/><SP/><String HEIGHT="25" CONTENT="Sasser" WIDTH="69" HPOS="359" VPOS="1996" ID="st2-539"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="44" HPOS="436" VPOS="1996" ID="st2-540"/><SP/><String HEIGHT="25" CONTENT="Schlesinger" WIDTH="124" HPOS="488" VPOS="1996" ID="st2-541"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="27" HPOS="620" VPOS="1996" ID="st2-542"/><SP/><String HEIGHT="25" CONTENT="bleiben" WIDTH="77" HPOS="655" VPOS="1996" ID="st2-543"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="732" VPOS="1996" ID="st2-544"/><SP/><String HEIGHT="25" CONTENT="nicht" WIDTH="58" HPOS="753" VPOS="1996" ID="st2-545"/></TextLine><TextLine HPOS="897" VPOS="1996" ID="tl2-93" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="„" WIDTH="14" HPOS="897" VPOS="1996" ID="st2-546"/><String HEIGHT="25" CONTENT="Verbraucherbeschwerden" WIDTH="308" HPOS="911" VPOS="1996" ID="st2-547"/><String HEIGHT="25" CONTENT="“" WIDTH="14" HPOS="1219" VPOS="1996" ID="st2-548"/><SP/><String HEIGHT="25" CONTENT="auf" WIDTH="39" HPOS="1242" VPOS="1996" ID="st2-549"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1290" VPOS="1996" ID="st2-550"/><SP/><String HEIGHT="25" CONTENT="Webseite" WIDTH="109" HPOS="1338" VPOS="1996" ID="st2-551"/><SP/><String HEIGHT="25" CONTENT="des" WIDTH="40" HPOS="1456" VPOS="1996" ID="st2-552"/></TextLine><TextLine HPOS="259" VPOS="2035" ID="tl2-94" WIDTH="552" HEIGHT="25"><String HEIGHT="25" CONTENT="die" WIDTH="34" HPOS="259" VPOS="2035" ID="st2-553"/><SP/><String HEIGHT="25" CONTENT="Spitze" WIDTH="67" HPOS="302" VPOS="2035" ID="st2-554"/><SP/><String HEIGHT="25" CONTENT="des" WIDTH="36" HPOS="379" VPOS="2035" ID="st2-555"/><SP/><String HEIGHT="25" CONTENT="Eisbergs" WIDTH="87" HPOS="425" VPOS="2035" ID="st2-556"/><String HEIGHT="25" CONTENT="," WIDTH="11" HPOS="512" VPOS="2035" ID="st2-557"/><SP/><String HEIGHT="25" CONTENT="sondern" WIDTH="89" HPOS="533" VPOS="2035" ID="st2-558"/><SP/><String HEIGHT="25" CONTENT="sogar" WIDTH="59" HPOS="632" VPOS="2035" ID="st2-559"/><SP/><String HEIGHT="25" CONTENT="nur" WIDTH="39" HPOS="701" VPOS="2035" ID="st2-560"/><SP/><String HEIGHT="25" CONTENT="einen" WIDTH="61" HPOS="750" VPOS="2035" ID="st2-561"/></TextLine><TextLine HPOS="897" VPOS="2035" ID="tl2-95" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Ministeriums" WIDTH="163" HPOS="897" VPOS="2035" ID="st2-562"/><SP/><String HEIGHT="25" CONTENT="für" WIDTH="36" HPOS="1076" VPOS="2035" ID="st2-563"/><SP/><String HEIGHT="25" CONTENT="Klimaschutz" WIDTH="145" HPOS="1128" VPOS="2035" ID="st2-564"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="1273" VPOS="2035" ID="st2-565"/><SP/><String HEIGHT="25" CONTENT="Umwelt" WIDTH="90" HPOS="1304" VPOS="2035" ID="st2-566"/><String HEIGHT="25" CONTENT="," WIDTH="15" HPOS="1394" VPOS="2035" ID="st2-567"/><SP/><String HEIGHT="25" CONTENT="Land" WIDTH="57" HPOS="1425" VPOS="2035" ID="st2-568" SUBS_TYPE="HypPart1" SUBS_CONTENT="LandPunkt"/><HYP CONTENT="-" WIDTH="14" HPOS="1482" VPOS="2035" HEIGHT="25"/></TextLine><TextLine HPOS="259" VPOS="2074" ID="tl2-96" WIDTH="379" HEIGHT="25"><String HEIGHT="25" CONTENT="Punkt" WIDTH="67" HPOS="259" VPOS="2074" ID="st2-569" SUBS_TYPE="HypPart2" SUBS_CONTENT="LandPunkt"/><SP/><String HEIGHT="25" CONTENT="auf" WIDTH="37" HPOS="334" VPOS="2074" ID="st2-570"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="35" HPOS="379" VPOS="2074" ID="st2-571"/><SP/><String HEIGHT="25" CONTENT="Spitze" WIDTH="67" HPOS="421" VPOS="2074" ID="st2-572"/><SP/><String HEIGHT="25" CONTENT="des" WIDTH="37" HPOS="495" VPOS="2074" ID="st2-573"/><SP/><String HEIGHT="25" CONTENT="Eisbergs" WIDTH="88" HPOS="539" VPOS="2074" ID="st2-574"/><String HEIGHT="25" CONTENT="." WIDTH="11" HPOS="627" VPOS="2074" ID="st2-575"/></TextLine><TextLine HPOS="897" VPOS="2073" ID="tl2-97" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="wirtschaft" WIDTH="118" HPOS="897" VPOS="2073" ID="st2-576"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="1015" VPOS="2073" ID="st2-577"/><SP/><String HEIGHT="25" CONTENT="Natur" WIDTH="65" HPOS="1045" VPOS="2073" ID="st2-578"/><String HEIGHT="25" CONTENT="-" WIDTH="14" HPOS="1110" VPOS="2073" ID="st2-579"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="1142" VPOS="2073" ID="st2-580"/><SP/><String HEIGHT="25" CONTENT="Verbraucherschutz" WIDTH="229" HPOS="1209" VPOS="2073" ID="st2-581"/><SP/><String HEIGHT="25" CONTENT="des" WIDTH="40" HPOS="1456" VPOS="2073" ID="st2-582"/></TextLine><TextLine HPOS="897" VPOS="2112" ID="tl2-98" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Landes" WIDTH="86" HPOS="897" VPOS="2112" ID="st2-583"/><SP/><String HEIGHT="25" CONTENT="Nordrhein" WIDTH="119" HPOS="991" VPOS="2112" ID="st2-584"/><String HEIGHT="25" CONTENT="-" WIDTH="14" HPOS="1110" VPOS="2112" ID="st2-585"/><String HEIGHT="25" CONTENT="Westfalen" WIDTH="119" HPOS="1124" VPOS="2112" ID="st2-586"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="1243" VPOS="2112" ID="st2-587"/><SP/><String HEIGHT="25" CONTENT="Um" WIDTH="46" HPOS="1265" VPOS="2112" ID="st2-588"/><SP/><String HEIGHT="25" CONTENT="diesen" WIDTH="78" HPOS="1319" VPOS="2112" ID="st2-589"/><SP/><String HEIGHT="25" CONTENT="Weg" WIDTH="53" HPOS="1406" VPOS="2112" ID="st2-590"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="29" HPOS="1467" VPOS="2112" ID="st2-591"/></TextLine><TextLine HPOS="110" VPOS="2152" ID="tl2-99" WIDTH="15" HEIGHT="25"><String HEIGHT="25" CONTENT="2" WIDTH="15" HPOS="110" VPOS="2152" ID="st2-592"/></TextLine><TextLine HPOS="897" VPOS="2151" ID="tl2-100" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="befördern" WIDTH="120" HPOS="897" VPOS="2151" ID="st2-593"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="1024" VPOS="2151" ID="st2-594"/><SP/><String HEIGHT="25" CONTENT="loyale" WIDTH="73" HPOS="1080" VPOS="2151" ID="st2-595"/><SP/><String HEIGHT="25" CONTENT="Kundinnen" WIDTH="140" HPOS="1160" VPOS="2151" ID="st2-596"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="1307" VPOS="2151" ID="st2-597"/><SP/><String HEIGHT="25" CONTENT="Kunden" WIDTH="97" HPOS="1363" VPOS="2151" ID="st2-598"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="29" HPOS="1467" VPOS="2151" ID="st2-599"/></TextLine></TextBlock></PrintSpace></Page><Page WIDTH="1653" PHYSICAL_IMG_NR="3" ID="p774137" HEIGHT="2338"><PrintSpace WIDTH="1653" HPOS="0" VPOS="0" ID="ps774137" HEIGHT="2338"><TextBlock WIDTH="1653" HPOS="0" VPOS="0" ID="tb774137" HEIGHT="2338"><TextLine HPOS="157" VPOS="107" ID="tl3-0" WIDTH="263" HEIGHT="22"><String HEIGHT="22" CONTENT="Friedrich" WIDTH="98" HPOS="157" VPOS="107" ID="st3-0"/><String HEIGHT="22" CONTENT="-" WIDTH="11" HPOS="255" VPOS="107" ID="st3-1"/><String HEIGHT="22" CONTENT="Ebert" WIDTH="55" HPOS="266" VPOS="107" ID="st3-2"/><String HEIGHT="22" CONTENT="-" WIDTH="11" HPOS="321" VPOS="107" ID="st3-3"/><String HEIGHT="22" CONTENT="Stiftung" WIDTH="88" HPOS="332" VPOS="107" ID="st3-4"/></TextLine><TextLine HPOS="1280" VPOS="88" ID="tl3-1" WIDTH="80" HEIGHT="30"><String HEIGHT="30" CONTENT="WISO" WIDTH="80" HPOS="1280" VPOS="88" ID="st3-5"/></TextLine><TextLine HPOS="1320" VPOS="111" ID="tl3-2" WIDTH="190" HEIGHT="18"><String HEIGHT="18" CONTENT="direkt" WIDTH="54" HPOS="1320" VPOS="111" ID="st3-6"/><SP/><String HEIGHT="18" CONTENT="Oktober" WIDTH="76" HPOS="1385" VPOS="111" ID="st3-7"/><SP/><String HEIGHT="18" CONTENT="2014" WIDTH="43" HPOS="1467" VPOS="111" ID="st3-8"/></TextLine><TextLine HPOS="157" VPOS="207" ID="tl3-3" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="halten" WIDTH="74" HPOS="157" VPOS="207" ID="st3-9"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="231" VPOS="207" ID="st3-10"/><SP/><String HEIGHT="25" CONTENT="entwickeln" WIDTH="135" HPOS="252" VPOS="207" ID="st3-11"/><SP/><String HEIGHT="25" CONTENT="Anbieter" WIDTH="105" HPOS="396" VPOS="207" ID="st3-12"/><SP/><String HEIGHT="25" CONTENT="verschiedene" WIDTH="160" HPOS="509" VPOS="207" ID="st3-13"/><SP/><String HEIGHT="25" CONTENT="Strate" WIDTH="67" HPOS="677" VPOS="207" ID="st3-14" SUBS_TYPE="HypPart1" SUBS_CONTENT="Strategien"/><HYP CONTENT="-" WIDTH="11" HPOS="744" VPOS="207" HEIGHT="25"/></TextLine><TextLine HPOS="157" VPOS="246" ID="tl3-4" WIDTH="525" HEIGHT="25"><String HEIGHT="25" CONTENT="gien" WIDTH="53" HPOS="157" VPOS="246" ID="st3-15" SUBS_TYPE="HypPart2" SUBS_CONTENT="Strategien"/><SP/><String HEIGHT="25" CONTENT="des" WIDTH="40" HPOS="217" VPOS="246" ID="st3-16"/><SP/><String HEIGHT="25" CONTENT="Customer" WIDTH="120" HPOS="265" VPOS="246" ID="st3-17"/><SP/><String HEIGHT="25" CONTENT="Relation" WIDTH="102" HPOS="392" VPOS="246" ID="st3-18"/><SP/><String HEIGHT="25" CONTENT="Managements" WIDTH="165" HPOS="502" VPOS="246" ID="st3-19"/><String HEIGHT="25" CONTENT="." WIDTH="15" HPOS="667" VPOS="246" ID="st3-20"/></TextLine><TextLine HPOS="818" VPOS="207" ID="tl3-5" WIDTH="594" HEIGHT="29"><String HEIGHT="29" CONTENT="„" WIDTH="14" HPOS="818" VPOS="207" ID="st3-21"/><String HEIGHT="29" CONTENT="Dritte" WIDTH="88" HPOS="832" VPOS="207" ID="st3-22"/><SP/><String HEIGHT="29" CONTENT="Parteien" WIDTH="122" HPOS="929" VPOS="207" ID="st3-23"/><String HEIGHT="29" CONTENT="“" WIDTH="16" HPOS="1051" VPOS="207" ID="st3-24"/><SP/><String HEIGHT="29" CONTENT="im" WIDTH="37" HPOS="1076" VPOS="207" ID="st3-25"/><SP/><String HEIGHT="29" CONTENT="Beschwerdeprozess" WIDTH="290" HPOS="1122" VPOS="207" ID="st3-26"/></TextLine><TextLine HPOS="818" VPOS="287" ID="tl3-6" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Oben" WIDTH="68" HPOS="818" VPOS="287" ID="st3-27"/><SP/><String HEIGHT="25" CONTENT="ist" WIDTH="29" HPOS="895" VPOS="287" ID="st3-28"/><SP/><String HEIGHT="25" CONTENT="bereits" WIDTH="80" HPOS="934" VPOS="287" ID="st3-29"/><SP/><String HEIGHT="25" CONTENT="dargestellt" WIDTH="126" HPOS="1024" VPOS="287" ID="st3-30"/><SP/><String HEIGHT="25" CONTENT="worden" WIDTH="85" HPOS="1160" VPOS="287" ID="st3-31"/><String HEIGHT="25" CONTENT="," WIDTH="15" HPOS="1245" VPOS="287" ID="st3-32"/><SP/><String HEIGHT="25" CONTENT="wie" WIDTH="42" HPOS="1270" VPOS="287" ID="st3-33"/><SP/><String HEIGHT="25" CONTENT="sich" WIDTH="49" HPOS="1322" VPOS="287" ID="st3-34"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="37" HPOS="1380" VPOS="287" ID="st3-35"/></TextLine><TextLine HPOS="157" VPOS="323" ID="tl3-7" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Wenn" WIDTH="74" HPOS="157" VPOS="323" ID="st3-36"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="238" VPOS="323" ID="st3-37"/><SP/><String HEIGHT="25" CONTENT="unternehmensinterne" WIDTH="269" HPOS="285" VPOS="323" ID="st3-38"/><SP/><String HEIGHT="25" CONTENT="Beschwerdepro" WIDTH="181" HPOS="561" VPOS="323" ID="st3-39" SUBS_TYPE="HypPart1" SUBS_CONTENT="BeschwerdeproEinbezug"/><HYP CONTENT="-" WIDTH="13" HPOS="742" VPOS="323" HEIGHT="25"/></TextLine><TextLine HPOS="818" VPOS="326" ID="tl3-8" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Einbezug" WIDTH="112" HPOS="818" VPOS="326" ID="st3-40" SUBS_TYPE="HypPart2" SUBS_CONTENT="BeschwerdeproEinbezug"/><SP/><String HEIGHT="25" CONTENT="dritter" WIDTH="77" HPOS="940" VPOS="326" ID="st3-41"/><SP/><String HEIGHT="25" CONTENT="Parteien" WIDTH="100" HPOS="1026" VPOS="326" ID="st3-42"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="1136" VPOS="326" ID="st3-43"/><SP/><String HEIGHT="25" CONTENT="Relation" WIDTH="102" HPOS="1182" VPOS="326" ID="st3-44"/><SP/><String HEIGHT="25" CONTENT="Beschwer" WIDTH="110" HPOS="1294" VPOS="326" ID="st3-45" SUBS_TYPE="HypPart1" SUBS_CONTENT="Beschwerzess"/><HYP CONTENT="-" WIDTH="13" HPOS="1404" VPOS="326" HEIGHT="25"/></TextLine><TextLine HPOS="157" VPOS="362" ID="tl3-9" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="zess" WIDTH="47" HPOS="157" VPOS="362" ID="st3-46" SUBS_TYPE="HypPart2" SUBS_CONTENT="Beschwerzess"/><SP/><String HEIGHT="25" CONTENT="Erfolg" WIDTH="72" HPOS="216" VPOS="362" ID="st3-47"/><SP/><String HEIGHT="25" CONTENT="hat" WIDTH="36" HPOS="300" VPOS="362" ID="st3-48"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="336" VPOS="362" ID="st3-49"/><SP/><String HEIGHT="25" CONTENT="werden" WIDTH="90" HPOS="360" VPOS="362" ID="st3-50"/><SP/><String HEIGHT="25" CONTENT="sich" WIDTH="49" HPOS="462" VPOS="362" ID="st3-51"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="523" VPOS="362" ID="st3-52"/><SP/><String HEIGHT="25" CONTENT="Verbraucherin" WIDTH="170" HPOS="572" VPOS="362" ID="st3-53" SUBS_TYPE="HypPart1" SUBS_CONTENT="Verbraucherindenutzen"/><HYP CONTENT="-" WIDTH="13" HPOS="742" VPOS="362" HEIGHT="25"/></TextLine><TextLine HPOS="818" VPOS="365" ID="tl3-10" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="denutzen" WIDTH="115" HPOS="818" VPOS="365" ID="st3-54" SUBS_TYPE="HypPart2" SUBS_CONTENT="Verbraucherindenutzen"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="28" HPOS="945" VPOS="365" ID="st3-55"/><String HEIGHT="25" CONTENT="-" WIDTH="12" HPOS="984" VPOS="365" ID="st3-56"/><String HEIGHT="25" CONTENT="kosten" WIDTH="78" HPOS="996" VPOS="365" ID="st3-57"/><SP/><String HEIGHT="25" CONTENT="verschlechtert" WIDTH="168" HPOS="1085" VPOS="365" ID="st3-58"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="1253" VPOS="365" ID="st3-59"/><SP/><String HEIGHT="25" CONTENT="Höhere" WIDTH="90" HPOS="1277" VPOS="365" ID="st3-60"/><SP/><String HEIGHT="25" CONTENT="Be" WIDTH="26" HPOS="1379" VPOS="365" ID="st3-61" SUBS_TYPE="HypPart1" SUBS_CONTENT="Benen"/><HYP CONTENT="-" WIDTH="12" HPOS="1405" VPOS="365" HEIGHT="25"/></TextLine><TextLine HPOS="157" VPOS="401" ID="tl3-11" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="nen" WIDTH="48" HPOS="157" VPOS="401" ID="st3-62" SUBS_TYPE="HypPart2" SUBS_CONTENT="Benen"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="212" VPOS="401" ID="st3-63"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="149" HPOS="269" VPOS="401" ID="st3-64"/><SP/><String HEIGHT="25" CONTENT="nicht" WIDTH="65" HPOS="426" VPOS="401" ID="st3-65"/><SP/><String HEIGHT="25" CONTENT="zusätzlich" WIDTH="122" HPOS="498" VPOS="401" ID="st3-66"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="37" HPOS="627" VPOS="401" ID="st3-67"/><SP/><String HEIGHT="25" CONTENT="dritten" WIDTH="84" HPOS="671" VPOS="401" ID="st3-68"/></TextLine><TextLine HPOS="818" VPOS="403" ID="tl3-12" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="schwerdekosten" WIDTH="196" HPOS="818" VPOS="403" ID="st3-69"/><SP/><String HEIGHT="25" CONTENT="sind" WIDTH="52" HPOS="1021" VPOS="403" ID="st3-70"/><SP/><String HEIGHT="25" CONTENT="Entgelte" WIDTH="96" HPOS="1080" VPOS="403" ID="st3-71"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="1176" VPOS="403" ID="st3-72"/><SP/><String HEIGHT="25" CONTENT="wie" WIDTH="43" HPOS="1195" VPOS="403" ID="st3-73"/><SP/><String HEIGHT="25" CONTENT="sie" WIDTH="32" HPOS="1245" VPOS="403" ID="st3-74"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="36" HPOS="1284" VPOS="403" ID="st3-75"/><SP/><String HEIGHT="25" CONTENT="Rechts" WIDTH="77" HPOS="1328" VPOS="403" ID="st3-76" SUBS_TYPE="HypPart1" SUBS_CONTENT="RechtsParteien"/><HYP CONTENT="-" WIDTH="12" HPOS="1405" VPOS="403" HEIGHT="25"/></TextLine><TextLine HPOS="157" VPOS="440" ID="tl3-13" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Parteien" WIDTH="100" HPOS="157" VPOS="440" ID="st3-77" SUBS_TYPE="HypPart2" SUBS_CONTENT="RechtsParteien"/><SP/><String HEIGHT="25" CONTENT="beschweren" WIDTH="138" HPOS="268" VPOS="440" ID="st3-78"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="406" VPOS="440" ID="st3-79"/><SP/><String HEIGHT="25" CONTENT="denn" WIDTH="64" HPOS="431" VPOS="440" ID="st3-80"/><SP/><String HEIGHT="25" CONTENT="sie" WIDTH="32" HPOS="506" VPOS="440" ID="st3-81"/><SP/><String HEIGHT="25" CONTENT="haben" WIDTH="77" HPOS="549" VPOS="440" ID="st3-82"/><SP/><String HEIGHT="25" CONTENT="ihre" WIDTH="49" HPOS="637" VPOS="440" ID="st3-83"/><SP/><String HEIGHT="25" CONTENT="Ziele" WIDTH="58" HPOS="697" VPOS="440" ID="st3-84"/></TextLine><TextLine HPOS="818" VPOS="442" ID="tl3-14" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="anwälten" WIDTH="114" HPOS="818" VPOS="442" ID="st3-85"/><SP/><String HEIGHT="25" CONTENT="fällig" WIDTH="61" HPOS="946" VPOS="442" ID="st3-86"/><SP/><String HEIGHT="25" CONTENT="werden" WIDTH="84" HPOS="1022" VPOS="442" ID="st3-87"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="1106" VPOS="442" ID="st3-88"/><SP/><String HEIGHT="25" CONTENT="oder" WIDTH="55" HPOS="1134" VPOS="442" ID="st3-89"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1203" VPOS="442" ID="st3-90"/><SP/><String HEIGHT="25" CONTENT="Zeitaufwand" WIDTH="147" HPOS="1256" VPOS="442" ID="st3-91"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="1403" VPOS="442" ID="st3-92"/></TextLine><TextLine HPOS="157" VPOS="479" ID="tl3-15" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="erreicht" WIDTH="90" HPOS="157" VPOS="479" ID="st3-93"/><String HEIGHT="25" CONTENT=":" WIDTH="12" HPOS="247" VPOS="479" ID="st3-94"/><SP/><String HEIGHT="25" CONTENT="Sie" WIDTH="34" HPOS="272" VPOS="479" ID="st3-95"/><SP/><String HEIGHT="25" CONTENT="haben" WIDTH="76" HPOS="319" VPOS="479" ID="st3-96"/><SP/><String HEIGHT="25" CONTENT="ihr" WIDTH="35" HPOS="408" VPOS="479" ID="st3-97"/><SP/><String HEIGHT="25" CONTENT="Geld" WIDTH="58" HPOS="456" VPOS="479" ID="st3-98"/><SP/><String HEIGHT="25" CONTENT="zurückbekommen" WIDTH="212" HPOS="527" VPOS="479" ID="st3-99"/><String HEIGHT="25" CONTENT="," WIDTH="16" HPOS="739" VPOS="479" ID="st3-100"/></TextLine><TextLine HPOS="818" VPOS="481" ID="tl3-16" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="der" WIDTH="40" HPOS="818" VPOS="481" ID="st3-101"/><SP/><String HEIGHT="25" CONTENT="für" WIDTH="36" HPOS="867" VPOS="481" ID="st3-102"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="913" VPOS="481" ID="st3-103"/><SP/><String HEIGHT="25" CONTENT="Findung" WIDTH="103" HPOS="960" VPOS="481" ID="st3-104"/><SP/><String HEIGHT="25" CONTENT="des" WIDTH="39" HPOS="1073" VPOS="481" ID="st3-105"/><SP/><String HEIGHT="25" CONTENT="richtigen" WIDTH="111" HPOS="1122" VPOS="481" ID="st3-106"/><SP/><String HEIGHT="25" CONTENT="Ansprechpart" WIDTH="161" HPOS="1243" VPOS="481" ID="st3-107" SUBS_TYPE="HypPart1" SUBS_CONTENT="Ansprechparteine"/><HYP CONTENT="-" WIDTH="13" HPOS="1404" VPOS="481" HEIGHT="25"/></TextLine><TextLine HPOS="157" VPOS="518" ID="tl3-17" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="eine" WIDTH="52" HPOS="157" VPOS="518" ID="st3-108" SUBS_TYPE="HypPart2" SUBS_CONTENT="Ansprechparteine"/><SP/><String HEIGHT="25" CONTENT="Ersatzleistung" WIDTH="165" HPOS="220" VPOS="518" ID="st3-109"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="385" VPOS="518" ID="st3-110"/><SP/><String HEIGHT="25" CONTENT="eine" WIDTH="51" HPOS="408" VPOS="518" ID="st3-111"/><SP/><String HEIGHT="25" CONTENT="Reparatur" WIDTH="118" HPOS="471" VPOS="518" ID="st3-112"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="601" VPOS="518" ID="st3-113"/><SP/><String HEIGHT="25" CONTENT="Leistung" WIDTH="104" HPOS="651" VPOS="518" ID="st3-114"/></TextLine><TextLine HPOS="818" VPOS="520" ID="tl3-18" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="ners" WIDTH="52" HPOS="818" VPOS="520" ID="st3-115"/><SP/><String HEIGHT="25" CONTENT="entsteht" WIDTH="96" HPOS="887" VPOS="520" ID="st3-116"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="983" VPOS="520" ID="st3-117"/><SP/><String HEIGHT="25" CONTENT="Auch" WIDTH="65" HPOS="1013" VPOS="520" ID="st3-118"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="37" HPOS="1095" VPOS="520" ID="st3-119"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1150" VPOS="520" ID="st3-120"/><SP/><String HEIGHT="25" CONTENT="Konzeption" WIDTH="143" HPOS="1207" VPOS="520" ID="st3-121"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="1367" VPOS="520" ID="st3-122"/></TextLine><TextLine HPOS="157" VPOS="557" ID="tl3-19" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="oder" WIDTH="55" HPOS="157" VPOS="557" ID="st3-123"/><SP/><String HEIGHT="25" CONTENT="auch" WIDTH="59" HPOS="219" VPOS="557" ID="st3-124"/><SP/><String HEIGHT="25" CONTENT="eine" WIDTH="52" HPOS="285" VPOS="557" ID="st3-125"/><SP/><String HEIGHT="25" CONTENT="Entschuldigung" WIDTH="193" HPOS="344" VPOS="557" ID="st3-126"/><SP/><String HEIGHT="25" CONTENT="für" WIDTH="36" HPOS="544" VPOS="557" ID="st3-127"/><SP/><String HEIGHT="25" CONTENT="einen" WIDTH="70" HPOS="586" VPOS="557" ID="st3-128"/><SP/><String HEIGHT="25" CONTENT="Service" WIDTH="81" HPOS="662" VPOS="557" ID="st3-129"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="743" VPOS="557" ID="st3-130"/></TextLine><TextLine HPOS="818" VPOS="559" ID="tl3-20" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Durchführung" WIDTH="178" HPOS="818" VPOS="559" ID="st3-131"/><SP/><String HEIGHT="25" CONTENT="einer" WIDTH="61" HPOS="1007" VPOS="559" ID="st3-132"/><SP/><String HEIGHT="25" CONTENT="erneuten" WIDTH="110" HPOS="1080" VPOS="559" ID="st3-133"/><SP/><String HEIGHT="25" CONTENT="Beschwerde" WIDTH="143" HPOS="1201" VPOS="559" ID="st3-134"/><SP/><String HEIGHT="25" CONTENT="beim" WIDTH="62" HPOS="1355" VPOS="559" ID="st3-135"/></TextLine><TextLine HPOS="157" VPOS="596" ID="tl3-21" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="mit" WIDTH="43" HPOS="157" VPOS="596" ID="st3-136"/><SP/><String HEIGHT="25" CONTENT="dem" WIDTH="54" HPOS="209" VPOS="596" ID="st3-137"/><SP/><String HEIGHT="25" CONTENT="sie" WIDTH="32" HPOS="272" VPOS="596" ID="st3-138"/><SP/><String HEIGHT="25" CONTENT="unzufrieden" WIDTH="149" HPOS="313" VPOS="596" ID="st3-139"/><SP/><String HEIGHT="25" CONTENT="waren" WIDTH="69" HPOS="471" VPOS="596" ID="st3-140"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="540" VPOS="596" ID="st3-141"/><SP/><String HEIGHT="25" CONTENT="erhalten" WIDTH="97" HPOS="563" VPOS="596" ID="st3-142"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="660" VPOS="596" ID="st3-143"/><SP/><String HEIGHT="25" CONTENT="Wenn" WIDTH="73" HPOS="682" VPOS="596" ID="st3-144"/></TextLine><TextLine HPOS="818" VPOS="598" ID="tl3-22" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Anbieter" WIDTH="106" HPOS="818" VPOS="598" ID="st3-145"/><SP/><String HEIGHT="25" CONTENT="entstehen" WIDTH="121" HPOS="934" VPOS="598" ID="st3-146"/><SP/><String HEIGHT="25" CONTENT="Kosten" WIDTH="78" HPOS="1066" VPOS="598" ID="st3-147"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="1144" VPOS="598" ID="st3-148"/><SP/><String HEIGHT="25" CONTENT="Es" WIDTH="26" HPOS="1168" VPOS="598" ID="st3-149"/><SP/><String HEIGHT="25" CONTENT="liegt" WIDTH="53" HPOS="1204" VPOS="598" ID="st3-150"/><SP/><String HEIGHT="25" CONTENT="daher" WIDTH="70" HPOS="1268" VPOS="598" ID="st3-151"/><SP/><String HEIGHT="25" CONTENT="nahe" WIDTH="55" HPOS="1348" VPOS="598" ID="st3-152"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="1403" VPOS="598" ID="st3-153"/></TextLine><TextLine HPOS="157" VPOS="635" ID="tl3-23" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="157" VPOS="635" ID="st3-154"/><SP/><String HEIGHT="25" CONTENT="Beschwerdebehandlung" WIDTH="292" HPOS="213" VPOS="635" ID="st3-155"/><SP/><String HEIGHT="25" CONTENT="überwiegend" WIDTH="158" HPOS="524" VPOS="635" ID="st3-156"/><SP/><String HEIGHT="25" CONTENT="oder" WIDTH="54" HPOS="701" VPOS="635" ID="st3-157"/></TextLine><TextLine HPOS="818" VPOS="637" ID="tl3-24" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="dass" WIDTH="51" HPOS="818" VPOS="637" ID="st3-158"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="880" VPOS="637" ID="st3-159"/><SP/><String HEIGHT="25" CONTENT="Verbraucherinnen" WIDTH="223" HPOS="927" VPOS="637" ID="st3-160"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="1160" VPOS="637" ID="st3-161"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="150" HPOS="1220" VPOS="637" ID="st3-162"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="37" HPOS="1380" VPOS="637" ID="st3-163"/></TextLine><TextLine HPOS="157" VPOS="673" ID="tl3-25" WIDTH="598" HEIGHT="26"><String HEIGHT="26" CONTENT="vollständig" WIDTH="136" HPOS="157" VPOS="673" ID="st3-164"/><SP/><String HEIGHT="26" CONTENT="die" WIDTH="37" HPOS="304" VPOS="673" ID="st3-165"/><SP/><String HEIGHT="26" CONTENT="Erwartungen" WIDTH="159" HPOS="352" VPOS="673" ID="st3-166"/><SP/><String HEIGHT="26" CONTENT="der" WIDTH="39" HPOS="522" VPOS="673" ID="st3-167"/><SP/><String HEIGHT="26" CONTENT="Verbraucherin" WIDTH="170" HPOS="572" VPOS="673" ID="st3-168" SUBS_TYPE="HypPart1" SUBS_CONTENT="Verbraucheringeringen"/><HYP CONTENT="-" WIDTH="13" HPOS="742" VPOS="673" HEIGHT="26"/></TextLine><TextLine HPOS="818" VPOS="676" ID="tl3-26" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="geringen" WIDTH="108" HPOS="818" VPOS="676" ID="st3-169" SUBS_TYPE="HypPart2" SUBS_CONTENT="Verbraucheringeringen"/><SP/><String HEIGHT="25" CONTENT="Streitwerten" WIDTH="148" HPOS="941" VPOS="676" ID="st3-170"/><SP/><String HEIGHT="25" CONTENT="eher" WIDTH="53" HPOS="1104" VPOS="676" ID="st3-171"/><SP/><String HEIGHT="25" CONTENT="geneigt" WIDTH="90" HPOS="1172" VPOS="676" ID="st3-172"/><SP/><String HEIGHT="25" CONTENT="sind" WIDTH="48" HPOS="1276" VPOS="676" ID="st3-173"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="1324" VPOS="676" ID="st3-174"/><SP/><String HEIGHT="25" CONTENT="keine" WIDTH="66" HPOS="1351" VPOS="676" ID="st3-175"/></TextLine><TextLine HPOS="157" VPOS="712" ID="tl3-27" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="nen" WIDTH="48" HPOS="157" VPOS="712" ID="st3-176"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="216" VPOS="712" ID="st3-177"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="149" HPOS="277" VPOS="712" ID="st3-178"/><SP/><String HEIGHT="25" CONTENT="erfüllt" WIDTH="71" HPOS="437" VPOS="712" ID="st3-179"/><String HEIGHT="25" CONTENT="," WIDTH="11" HPOS="508" VPOS="712" ID="st3-180"/><SP/><String HEIGHT="25" CONTENT="entfällt" WIDTH="89" HPOS="530" VPOS="712" ID="st3-181"/><SP/><String HEIGHT="25" CONTENT="das" WIDTH="40" HPOS="631" VPOS="712" ID="st3-182"/><SP/><String HEIGHT="25" CONTENT="Motiv" WIDTH="73" HPOS="682" VPOS="712" ID="st3-183"/></TextLine><TextLine HPOS="818" VPOS="715" ID="tl3-28" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="weitere" WIDTH="89" HPOS="818" VPOS="715" ID="st3-184"/><SP/><String HEIGHT="25" CONTENT="Beschwerde" WIDTH="144" HPOS="914" VPOS="715" ID="st3-185"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="29" HPOS="1065" VPOS="715" ID="st3-186"/><SP/><String HEIGHT="25" CONTENT="äußern" WIDTH="80" HPOS="1101" VPOS="715" ID="st3-187"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="1181" VPOS="715" ID="st3-188"/><SP/><String HEIGHT="25" CONTENT="Emotionale" WIDTH="141" HPOS="1203" VPOS="715" ID="st3-189"/><SP/><String HEIGHT="25" CONTENT="Emp" WIDTH="49" HPOS="1352" VPOS="715" ID="st3-190" SUBS_TYPE="HypPart1" SUBS_CONTENT="Empfür"/><HYP CONTENT="-" WIDTH="16" HPOS="1401" VPOS="715" HEIGHT="25"/></TextLine><TextLine HPOS="157" VPOS="751" ID="tl3-29" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="für" WIDTH="35" HPOS="157" VPOS="751" ID="st3-191" SUBS_TYPE="HypPart2" SUBS_CONTENT="Empfür"/><SP/><String HEIGHT="25" CONTENT="eine" WIDTH="52" HPOS="199" VPOS="751" ID="st3-192"/><SP/><String HEIGHT="25" CONTENT="weitere" WIDTH="88" HPOS="258" VPOS="751" ID="st3-193"/><SP/><String HEIGHT="25" CONTENT="Beschwerde" WIDTH="137" HPOS="353" VPOS="751" ID="st3-194"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="490" VPOS="751" ID="st3-195"/><SP/><String HEIGHT="25" CONTENT="In" WIDTH="27" HPOS="510" VPOS="751" ID="st3-196"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="544" VPOS="751" ID="st3-197"/><SP/><String HEIGHT="25" CONTENT="Literatur" WIDTH="106" HPOS="589" VPOS="751" ID="st3-198"/><SP/><String HEIGHT="25" CONTENT="zum" WIDTH="53" HPOS="702" VPOS="751" ID="st3-199"/></TextLine><TextLine HPOS="818" VPOS="753" ID="tl3-30" WIDTH="599" HEIGHT="26"><String HEIGHT="26" CONTENT="findungen" WIDTH="122" HPOS="818" VPOS="753" ID="st3-200"/><String HEIGHT="26" CONTENT="," WIDTH="14" HPOS="940" VPOS="753" ID="st3-201"/><SP/><String HEIGHT="26" CONTENT="wie" WIDTH="43" HPOS="964" VPOS="753" ID="st3-202"/><SP/><String HEIGHT="26" CONTENT="Scham" WIDTH="82" HPOS="1017" VPOS="753" ID="st3-203"/><SP/><String HEIGHT="26" CONTENT="oder" WIDTH="55" HPOS="1110" VPOS="753" ID="st3-204"/><SP/><String HEIGHT="26" CONTENT="das" WIDTH="40" HPOS="1175" VPOS="753" ID="st3-205"/><SP/><String HEIGHT="26" CONTENT="Zugestehen" WIDTH="140" HPOS="1226" VPOS="753" ID="st3-206"/><SP/><String HEIGHT="26" CONTENT="des" WIDTH="40" HPOS="1377" VPOS="753" ID="st3-207"/></TextLine><TextLine HPOS="157" VPOS="790" ID="tl3-31" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Beschwerdemanagement" WIDTH="305" HPOS="157" VPOS="790" ID="st3-208"/><SP/><String HEIGHT="25" CONTENT="wird" WIDTH="55" HPOS="484" VPOS="790" ID="st3-209"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="561" VPOS="790" ID="st3-210"/><SP/><String HEIGHT="25" CONTENT="Auffassung" WIDTH="135" HPOS="620" VPOS="790" ID="st3-211"/></TextLine><TextLine HPOS="818" VPOS="792" ID="tl3-32" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Scheiterns" WIDTH="126" HPOS="818" VPOS="792" ID="st3-212"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="40" HPOS="950" VPOS="792" ID="st3-213"/><SP/><String HEIGHT="25" CONTENT="eigenen" WIDTH="96" HPOS="996" VPOS="792" ID="st3-214"/><SP/><String HEIGHT="25" CONTENT="Beschwerde" WIDTH="137" HPOS="1098" VPOS="792" ID="st3-215"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="1235" VPOS="792" ID="st3-216"/><SP/><String HEIGHT="25" CONTENT="können" WIDTH="95" HPOS="1256" VPOS="792" ID="st3-217"/><SP/><String HEIGHT="25" CONTENT="auch" WIDTH="60" HPOS="1357" VPOS="792" ID="st3-218"/></TextLine><TextLine HPOS="157" VPOS="829" ID="tl3-33" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="vertreten" WIDTH="107" HPOS="157" VPOS="829" ID="st3-219"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="264" VPOS="829" ID="st3-220"/><SP/><String HEIGHT="25" CONTENT="dass" WIDTH="51" HPOS="287" VPOS="829" ID="st3-221"/><SP/><String HEIGHT="25" CONTENT="sich" WIDTH="49" HPOS="349" VPOS="829" ID="st3-222"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="410" VPOS="829" ID="st3-223"/><SP/><String HEIGHT="25" CONTENT="grundsätzliche" WIDTH="180" HPOS="458" VPOS="829" ID="st3-224"/><SP/><String HEIGHT="25" CONTENT="Kunden" WIDTH="91" HPOS="649" VPOS="829" ID="st3-225" SUBS_TYPE="HypPart1" SUBS_CONTENT="KundenAuslöser"/><HYP CONTENT="-" WIDTH="15" HPOS="740" VPOS="829" HEIGHT="25"/></TextLine><TextLine HPOS="818" VPOS="831" ID="tl3-34" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Auslöser" WIDTH="103" HPOS="818" VPOS="831" ID="st3-226" SUBS_TYPE="HypPart2" SUBS_CONTENT="KundenAuslöser"/><SP/><String HEIGHT="25" CONTENT="für" WIDTH="36" HPOS="931" VPOS="831" ID="st3-227"/><SP/><String HEIGHT="25" CONTENT="das" WIDTH="40" HPOS="977" VPOS="831" ID="st3-228"/><SP/><String HEIGHT="25" CONTENT="Schweigen" WIDTH="130" HPOS="1028" VPOS="831" ID="st3-229"/><SP/><String HEIGHT="25" CONTENT="über" WIDTH="55" HPOS="1168" VPOS="831" ID="st3-230"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="38" HPOS="1233" VPOS="831" ID="st3-231"/><SP/><String HEIGHT="25" CONTENT="eigene" WIDTH="79" HPOS="1281" VPOS="831" ID="st3-232"/><SP/><String HEIGHT="25" CONTENT="Un­" WIDTH="47" HPOS="1370" VPOS="831" ID="st3-233"/></TextLine><TextLine HPOS="157" VPOS="868" ID="tl3-35" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="zufriedenheit" WIDTH="164" HPOS="157" VPOS="868" ID="st3-234"/><SP/><String HEIGHT="25" CONTENT="durch" WIDTH="72" HPOS="333" VPOS="868" ID="st3-235"/><SP/><String HEIGHT="25" CONTENT="ein" WIDTH="39" HPOS="417" VPOS="868" ID="st3-236"/><SP/><String HEIGHT="25" CONTENT="aktives" WIDTH="85" HPOS="468" VPOS="868" ID="st3-237"/><SP/><String HEIGHT="25" CONTENT="Beschwerdema" WIDTH="176" HPOS="565" VPOS="868" ID="st3-238" SUBS_TYPE="HypPart1" SUBS_CONTENT="Beschwerdemazufriedenheit"/><HYP CONTENT="-" WIDTH="14" HPOS="741" VPOS="868" HEIGHT="25"/></TextLine><TextLine HPOS="818" VPOS="870" ID="tl3-36" WIDTH="229" HEIGHT="25"><String HEIGHT="25" CONTENT="zufriedenheit" WIDTH="164" HPOS="818" VPOS="870" ID="st3-239" SUBS_TYPE="HypPart2" SUBS_CONTENT="Beschwerdemazufriedenheit"/><SP/><String HEIGHT="25" CONTENT="sein" WIDTH="45" HPOS="990" VPOS="870" ID="st3-240"/><String HEIGHT="25" CONTENT="." WIDTH="12" HPOS="1035" VPOS="870" ID="st3-241"/></TextLine><TextLine HPOS="157" VPOS="907" ID="tl3-37" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="nagement" WIDTH="123" HPOS="157" VPOS="907" ID="st3-242"/><SP/><String HEIGHT="25" CONTENT="des" WIDTH="40" HPOS="292" VPOS="907" ID="st3-243"/><SP/><String HEIGHT="25" CONTENT="Anbieters" WIDTH="116" HPOS="344" VPOS="907" ID="st3-244"/><SP/><String HEIGHT="25" CONTENT="erhöhen" WIDTH="104" HPOS="472" VPOS="907" ID="st3-245"/><SP/><String HEIGHT="25" CONTENT="kann" WIDTH="56" HPOS="588" VPOS="907" ID="st3-246"/><String HEIGHT="25" CONTENT="." WIDTH="15" HPOS="644" VPOS="907" ID="st3-247"/><SP/><String HEIGHT="25" CONTENT="In" WIDTH="26" HPOS="671" VPOS="907" ID="st3-248"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="35" HPOS="709" VPOS="907" ID="st3-249" SUBS_TYPE="HypPart1" SUBS_CONTENT="diesem"/><HYP CONTENT="-" WIDTH="11" HPOS="744" VPOS="907" HEIGHT="25"/></TextLine><TextLine HPOS="157" VPOS="946" ID="tl3-38" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="sem" WIDTH="49" HPOS="157" VPOS="946" ID="st3-250" SUBS_TYPE="HypPart2" SUBS_CONTENT="diesem"/><SP/><String HEIGHT="25" CONTENT="Fall" WIDTH="43" HPOS="213" VPOS="946" ID="st3-251"/><SP/><String HEIGHT="25" CONTENT="würden" WIDTH="94" HPOS="263" VPOS="946" ID="st3-252"/><SP/><String HEIGHT="25" CONTENT="sich" WIDTH="49" HPOS="364" VPOS="946" ID="st3-253"/><SP/><String HEIGHT="25" CONTENT="Verbraucherinnen" WIDTH="222" HPOS="420" VPOS="946" ID="st3-254"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="649" VPOS="946" ID="st3-255"/><SP/><String HEIGHT="25" CONTENT="Ver" WIDTH="37" HPOS="706" VPOS="946" ID="st3-256" SUBS_TYPE="HypPart1" SUBS_CONTENT="VerHat"/><HYP CONTENT="-" WIDTH="12" HPOS="743" VPOS="946" HEIGHT="25"/></TextLine><TextLine HPOS="818" VPOS="948" ID="tl3-39" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Hat" WIDTH="45" HPOS="818" VPOS="948" ID="st3-257" SUBS_TYPE="HypPart2" SUBS_CONTENT="VerHat"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="40" HPOS="869" VPOS="948" ID="st3-258"/><SP/><String HEIGHT="25" CONTENT="Beschwerdeprozess" WIDTH="232" HPOS="915" VPOS="948" ID="st3-259"/><SP/><String HEIGHT="25" CONTENT="beim" WIDTH="62" HPOS="1154" VPOS="948" ID="st3-260"/><SP/><String HEIGHT="25" CONTENT="betroffenen" WIDTH="143" HPOS="1223" VPOS="948" ID="st3-261"/><SP/><String HEIGHT="25" CONTENT="An" WIDTH="30" HPOS="1373" VPOS="948" ID="st3-262" SUBS_TYPE="HypPart1" SUBS_CONTENT="Anbraucher"/><HYP CONTENT="-" WIDTH="14" HPOS="1403" VPOS="948" HEIGHT="25"/></TextLine><TextLine HPOS="157" VPOS="985" ID="tl3-40" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="braucher" WIDTH="109" HPOS="157" VPOS="985" ID="st3-263" SUBS_TYPE="HypPart2" SUBS_CONTENT="Anbraucher"/><SP/><String HEIGHT="25" CONTENT="nach" WIDTH="61" HPOS="274" VPOS="985" ID="st3-264"/><SP/><String HEIGHT="25" CONTENT="dem" WIDTH="54" HPOS="344" VPOS="985" ID="st3-265"/><SP/><String HEIGHT="25" CONTENT="Erhalt" WIDTH="74" HPOS="406" VPOS="985" ID="st3-266"/><SP/><String HEIGHT="25" CONTENT="des" WIDTH="40" HPOS="489" VPOS="985" ID="st3-267"/><SP/><String HEIGHT="25" CONTENT="Beschwerdeergeb" WIDTH="205" HPOS="537" VPOS="985" ID="st3-268" SUBS_TYPE="HypPart1" SUBS_CONTENT="Beschwerdeergebbieter"/><HYP CONTENT="-" WIDTH="13" HPOS="742" VPOS="985" HEIGHT="25"/></TextLine><TextLine HPOS="818" VPOS="987" ID="tl3-41" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="bieter" WIDTH="70" HPOS="818" VPOS="987" ID="st3-269" SUBS_TYPE="HypPart2" SUBS_CONTENT="Beschwerdeergebbieter"/><SP/><String HEIGHT="25" CONTENT="also" WIDTH="48" HPOS="895" VPOS="987" ID="st3-270"/><SP/><String HEIGHT="25" CONTENT="keinen" WIDTH="84" HPOS="950" VPOS="987" ID="st3-271"/><SP/><String HEIGHT="25" CONTENT="Erfolg" WIDTH="73" HPOS="1040" VPOS="987" ID="st3-272"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="1120" VPOS="987" ID="st3-273"/><SP/><String HEIGHT="25" CONTENT="ist" WIDTH="29" HPOS="1176" VPOS="987" ID="st3-274"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1212" VPOS="987" ID="st3-275"/><SP/><String HEIGHT="25" CONTENT="erwartete" WIDTH="114" HPOS="1258" VPOS="987" ID="st3-276"/><SP/><String HEIGHT="25" CONTENT="Be" WIDTH="26" HPOS="1379" VPOS="987" ID="st3-277" SUBS_TYPE="HypPart1" SUBS_CONTENT="Benisses"/><HYP CONTENT="-" WIDTH="12" HPOS="1405" VPOS="987" HEIGHT="25"/></TextLine><TextLine HPOS="157" VPOS="1024" ID="tl3-42" WIDTH="564" HEIGHT="25"><String HEIGHT="25" CONTENT="nisses" WIDTH="71" HPOS="157" VPOS="1024" ID="st3-278" SUBS_TYPE="HypPart2" SUBS_CONTENT="Benisses"/><SP/><String HEIGHT="25" CONTENT="sogar" WIDTH="65" HPOS="235" VPOS="1024" ID="st3-279"/><SP/><String HEIGHT="25" CONTENT="positiv" WIDTH="83" HPOS="307" VPOS="1024" ID="st3-280"/><SP/><String HEIGHT="25" CONTENT="über" WIDTH="55" HPOS="398" VPOS="1024" ID="st3-281"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="47" HPOS="460" VPOS="1024" ID="st3-282"/><SP/><String HEIGHT="25" CONTENT="Anbieter" WIDTH="105" HPOS="514" VPOS="1024" ID="st3-283"/><SP/><String HEIGHT="25" CONTENT="äußern" WIDTH="80" HPOS="627" VPOS="1024" ID="st3-284"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="707" VPOS="1024" ID="st3-285"/></TextLine><TextLine HPOS="818" VPOS="1026" ID="tl3-43" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="schwerdenutzen" WIDTH="201" HPOS="818" VPOS="1026" ID="st3-286"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="26" HPOS="1027" VPOS="1026" ID="st3-287"/><SP/><String HEIGHT="25" CONTENT="Relation" WIDTH="103" HPOS="1061" VPOS="1026" ID="st3-288"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="29" HPOS="1172" VPOS="1026" ID="st3-289"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="46" HPOS="1210" VPOS="1026" ID="st3-290"/><SP/><String HEIGHT="25" CONTENT="Beschwerde" WIDTH="139" HPOS="1265" VPOS="1026" ID="st3-291" SUBS_TYPE="HypPart1" SUBS_CONTENT="Beschwerdekosten"/><HYP CONTENT="-" WIDTH="13" HPOS="1404" VPOS="1026" HEIGHT="25"/></TextLine><TextLine HPOS="818" VPOS="1065" ID="tl3-44" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="kosten" WIDTH="81" HPOS="818" VPOS="1065" ID="st3-292" SUBS_TYPE="HypPart2" SUBS_CONTENT="Beschwerdekosten"/><SP/><String HEIGHT="25" CONTENT="gering" WIDTH="72" HPOS="907" VPOS="1065" ID="st3-293"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="979" VPOS="1065" ID="st3-294"/><SP/><String HEIGHT="25" CONTENT="dann" WIDTH="64" HPOS="999" VPOS="1065" ID="st3-295"/><SP/><String HEIGHT="25" CONTENT="kann" WIDTH="63" HPOS="1070" VPOS="1065" ID="st3-296"/><SP/><String HEIGHT="25" CONTENT="angenommen" WIDTH="171" HPOS="1140" VPOS="1065" ID="st3-297"/><SP/><String HEIGHT="25" CONTENT="werden" WIDTH="84" HPOS="1319" VPOS="1065" ID="st3-298"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="1403" VPOS="1065" ID="st3-299"/></TextLine><TextLine HPOS="157" VPOS="1101" ID="tl3-45" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Auch" WIDTH="64" HPOS="157" VPOS="1101" ID="st3-300"/><SP/><String HEIGHT="25" CONTENT="wenn" WIDTH="69" HPOS="234" VPOS="1101" ID="st3-301"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="315" VPOS="1101" ID="st3-302"/><String HEIGHT="25" CONTENT="(" WIDTH="12" HPOS="367" VPOS="1101" ID="st3-303"/><String HEIGHT="25" CONTENT="erstmalige" WIDTH="120" HPOS="379" VPOS="1101" ID="st3-304"/><String HEIGHT="25" CONTENT=")" WIDTH="12" HPOS="499" VPOS="1101" ID="st3-305"/><SP/><String HEIGHT="25" CONTENT="Beschwerdeprozess" WIDTH="232" HPOS="523" VPOS="1101" ID="st3-306"/></TextLine><TextLine HPOS="818" VPOS="1104" ID="tl3-46" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="dass" WIDTH="51" HPOS="818" VPOS="1104" ID="st3-307"/><SP/><String HEIGHT="25" CONTENT="sich" WIDTH="49" HPOS="880" VPOS="1104" ID="st3-308"/><SP/><String HEIGHT="25" CONTENT="verärgerte" WIDTH="122" HPOS="940" VPOS="1104" ID="st3-309"/><SP/><String HEIGHT="25" CONTENT="Verbraucherinnen" WIDTH="223" HPOS="1073" VPOS="1104" ID="st3-310"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="1307" VPOS="1104" ID="st3-311"/><SP/><String HEIGHT="25" CONTENT="Ver" WIDTH="38" HPOS="1367" VPOS="1104" ID="st3-312" SUBS_TYPE="HypPart1" SUBS_CONTENT="Verbeim"/><HYP CONTENT="-" WIDTH="12" HPOS="1405" VPOS="1104" HEIGHT="25"/></TextLine><TextLine HPOS="157" VPOS="1140" ID="tl3-47" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="beim" WIDTH="62" HPOS="157" VPOS="1140" ID="st3-313" SUBS_TYPE="HypPart2" SUBS_CONTENT="Verbeim"/><SP/><String HEIGHT="25" CONTENT="betroffenen" WIDTH="143" HPOS="231" VPOS="1140" ID="st3-314"/><SP/><String HEIGHT="25" CONTENT="Anbieter" WIDTH="106" HPOS="386" VPOS="1140" ID="st3-315"/><SP/><String HEIGHT="25" CONTENT="keinen" WIDTH="83" HPOS="504" VPOS="1140" ID="st3-316"/><SP/><String HEIGHT="25" CONTENT="Erfolg" WIDTH="72" HPOS="600" VPOS="1140" ID="st3-317"/><SP/><String HEIGHT="25" CONTENT="hatte" WIDTH="59" HPOS="684" VPOS="1140" ID="st3-318"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="743" VPOS="1140" ID="st3-319"/></TextLine><TextLine HPOS="818" VPOS="1142" ID="tl3-48" WIDTH="599" HEIGHT="26"><String HEIGHT="26" CONTENT="braucher" WIDTH="109" HPOS="818" VPOS="1142" ID="st3-320"/><SP/><String HEIGHT="26" CONTENT="nicht" WIDTH="66" HPOS="938" VPOS="1142" ID="st3-321"/><SP/><String HEIGHT="26" CONTENT="erneut" WIDTH="80" HPOS="1015" VPOS="1142" ID="st3-322"/><SP/><String HEIGHT="26" CONTENT="beim" WIDTH="62" HPOS="1106" VPOS="1142" ID="st3-323"/><SP/><String HEIGHT="26" CONTENT="Anbieter" WIDTH="105" HPOS="1180" VPOS="1142" ID="st3-324"/><SP/><String HEIGHT="26" CONTENT="und" WIDTH="50" HPOS="1296" VPOS="1142" ID="st3-325"/><SP/><String HEIGHT="26" CONTENT="auch" WIDTH="60" HPOS="1357" VPOS="1142" ID="st3-326"/></TextLine><TextLine HPOS="157" VPOS="1179" ID="tl3-49" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="werden" WIDTH="91" HPOS="157" VPOS="1179" ID="st3-327"/><SP/><String HEIGHT="25" CONTENT="dritte" WIDTH="67" HPOS="260" VPOS="1179" ID="st3-328"/><SP/><String HEIGHT="25" CONTENT="Parteien" WIDTH="100" HPOS="340" VPOS="1179" ID="st3-329"/><SP/><String HEIGHT="25" CONTENT="von" WIDTH="48" HPOS="452" VPOS="1179" ID="st3-330"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="46" HPOS="513" VPOS="1179" ID="st3-331"/><SP/><String HEIGHT="25" CONTENT="Verbraucherin" WIDTH="170" HPOS="572" VPOS="1179" ID="st3-332" SUBS_TYPE="HypPart1" SUBS_CONTENT="Verbraucherinnicht"/><HYP CONTENT="-" WIDTH="13" HPOS="742" VPOS="1179" HEIGHT="25"/></TextLine><TextLine HPOS="818" VPOS="1181" ID="tl3-50" WIDTH="469" HEIGHT="25"><String HEIGHT="25" CONTENT="nicht" WIDTH="66" HPOS="818" VPOS="1181" ID="st3-333" SUBS_TYPE="HypPart2" SUBS_CONTENT="Verbraucherinnicht"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="37" HPOS="891" VPOS="1181" ID="st3-334"/><SP/><String HEIGHT="25" CONTENT="dritten" WIDTH="84" HPOS="936" VPOS="1181" ID="st3-335"/><SP/><String HEIGHT="25" CONTENT="Parteien" WIDTH="100" HPOS="1028" VPOS="1181" ID="st3-336"/><SP/><String HEIGHT="25" CONTENT="beschweren" WIDTH="138" HPOS="1135" VPOS="1181" ID="st3-337"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="1273" VPOS="1181" ID="st3-338"/></TextLine><TextLine HPOS="157" VPOS="1218" ID="tl3-51" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="nen" WIDTH="48" HPOS="157" VPOS="1218" ID="st3-339"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="213" VPOS="1218" ID="st3-340"/><SP/><String HEIGHT="25" CONTENT="Verbrauchern" WIDTH="166" HPOS="271" VPOS="1218" ID="st3-341"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="25" HPOS="446" VPOS="1218" ID="st3-342"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="479" VPOS="1218" ID="st3-343"/><SP/><String HEIGHT="25" CONTENT="Regel" WIDTH="65" HPOS="527" VPOS="1218" ID="st3-344"/><String HEIGHT="25" CONTENT="(" WIDTH="13" HPOS="600" VPOS="1218" ID="st3-345"/><String HEIGHT="25" CONTENT="noch" WIDTH="55" HPOS="613" VPOS="1218" ID="st3-346"/><String HEIGHT="25" CONTENT=")" WIDTH="14" HPOS="668" VPOS="1218" ID="st3-347"/><SP/><String HEIGHT="25" CONTENT="nicht" WIDTH="65" HPOS="690" VPOS="1218" ID="st3-348"/></TextLine><TextLine HPOS="157" VPOS="1257" ID="tl3-52" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="einbezogen" WIDTH="133" HPOS="157" VPOS="1257" ID="st3-349"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="290" VPOS="1257" ID="st3-350"/><SP/><String HEIGHT="25" CONTENT="Sie" WIDTH="34" HPOS="320" VPOS="1257" ID="st3-351"/><SP/><String HEIGHT="25" CONTENT="beschweren" WIDTH="144" HPOS="370" VPOS="1257" ID="st3-352"/><SP/><String HEIGHT="25" CONTENT="sich" WIDTH="49" HPOS="529" VPOS="1257" ID="st3-353"/><SP/><String HEIGHT="25" CONTENT="meist" WIDTH="66" HPOS="594" VPOS="1257" ID="st3-354"/><SP/><String HEIGHT="25" CONTENT="erneut" WIDTH="79" HPOS="676" VPOS="1257" ID="st3-355"/></TextLine><TextLine HPOS="818" VPOS="1259" ID="tl3-53" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Erst" WIDTH="46" HPOS="818" VPOS="1259" ID="st3-356"/><SP/><String HEIGHT="25" CONTENT="wenn" WIDTH="68" HPOS="874" VPOS="1259" ID="st3-357"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="952" VPOS="1259" ID="st3-358"/><SP/><String HEIGHT="25" CONTENT="Beschwerdeprozess" WIDTH="232" HPOS="1000" VPOS="1259" ID="st3-359"/><SP/><String HEIGHT="25" CONTENT="beim" WIDTH="61" HPOS="1242" VPOS="1259" ID="st3-360"/><SP/><String HEIGHT="25" CONTENT="betroffe" WIDTH="93" HPOS="1313" VPOS="1259" ID="st3-361" SUBS_TYPE="HypPart1" SUBS_CONTENT="betroffebeim"/><HYP CONTENT="-" WIDTH="11" HPOS="1406" VPOS="1259" HEIGHT="25"/></TextLine><TextLine HPOS="157" VPOS="1296" ID="tl3-54" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="beim" WIDTH="62" HPOS="157" VPOS="1296" ID="st3-362" SUBS_TYPE="HypPart2" SUBS_CONTENT="betroffebeim"/><SP/><String HEIGHT="25" CONTENT="Anbieter" WIDTH="97" HPOS="231" VPOS="1296" ID="st3-363"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="328" VPOS="1296" ID="st3-364"/><SP/><String HEIGHT="25" CONTENT="Dies" WIDTH="53" HPOS="353" VPOS="1296" ID="st3-365"/><SP/><String HEIGHT="25" CONTENT="legt" WIDTH="45" HPOS="418" VPOS="1296" ID="st3-366"/><SP/><String HEIGHT="25" CONTENT="das" WIDTH="41" HPOS="475" VPOS="1296" ID="st3-367"/><SP/><String HEIGHT="25" CONTENT="ökonomische" WIDTH="165" HPOS="528" VPOS="1296" ID="st3-368"/><SP/><String HEIGHT="25" CONTENT="Mo" WIDTH="33" HPOS="706" VPOS="1296" ID="st3-369" SUBS_TYPE="HypPart1" SUBS_CONTENT="Monen"/><HYP CONTENT="-" WIDTH="16" HPOS="739" VPOS="1296" HEIGHT="25"/></TextLine><TextLine HPOS="818" VPOS="1298" ID="tl3-55" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="nen" WIDTH="48" HPOS="818" VPOS="1298" ID="st3-370" SUBS_TYPE="HypPart2" SUBS_CONTENT="Monen"/><SP/><String HEIGHT="25" CONTENT="Anbieter" WIDTH="105" HPOS="873" VPOS="1298" ID="st3-371"/><SP/><String HEIGHT="25" CONTENT="keinen" WIDTH="83" HPOS="985" VPOS="1298" ID="st3-372"/><SP/><String HEIGHT="25" CONTENT="Erfolg" WIDTH="72" HPOS="1075" VPOS="1298" ID="st3-373"/><SP/><String HEIGHT="25" CONTENT="hat" WIDTH="41" HPOS="1154" VPOS="1298" ID="st3-374"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="1201" VPOS="1298" ID="st3-375"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1257" VPOS="1298" ID="st3-376"/><SP/><String HEIGHT="25" CONTENT="erwartete" WIDTH="114" HPOS="1303" VPOS="1298" ID="st3-377"/></TextLine><TextLine HPOS="157" VPOS="1335" ID="tl3-56" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="dell" WIDTH="45" HPOS="157" VPOS="1335" ID="st3-378"/><SP/><String HEIGHT="25" CONTENT="zur" WIDTH="39" HPOS="212" VPOS="1335" ID="st3-379"/><SP/><String HEIGHT="25" CONTENT="Beschwerdeentscheidung" WIDTH="310" HPOS="260" VPOS="1335" ID="st3-380"/><SP/><String HEIGHT="25" CONTENT="nahe" WIDTH="55" HPOS="579" VPOS="1335" ID="st3-381"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="634" VPOS="1335" ID="st3-382"/><SP/><String HEIGHT="25" CONTENT="wonach" WIDTH="97" HPOS="658" VPOS="1335" ID="st3-383"/></TextLine><TextLine HPOS="818" VPOS="1337" ID="tl3-57" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Beschwerdenutzen" WIDTH="230" HPOS="818" VPOS="1337" ID="st3-384"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="25" HPOS="1057" VPOS="1337" ID="st3-385"/><SP/><String HEIGHT="25" CONTENT="Relation" WIDTH="102" HPOS="1091" VPOS="1337" ID="st3-386"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="28" HPOS="1202" VPOS="1337" ID="st3-387"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="46" HPOS="1239" VPOS="1337" ID="st3-388"/><SP/><String HEIGHT="25" CONTENT="Beschwer" WIDTH="110" HPOS="1294" VPOS="1337" ID="st3-389" SUBS_TYPE="HypPart1" SUBS_CONTENT="BeschwerVerbraucherinnen"/><HYP CONTENT="-" WIDTH="13" HPOS="1404" VPOS="1337" HEIGHT="25"/></TextLine><TextLine HPOS="157" VPOS="1374" ID="tl3-58" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Verbraucherinnen" WIDTH="223" HPOS="157" VPOS="1374" ID="st3-390" SUBS_TYPE="HypPart2" SUBS_CONTENT="BeschwerVerbraucherinnen"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="402" VPOS="1374" ID="st3-391"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="149" HPOS="473" VPOS="1374" ID="st3-392"/><SP/><String HEIGHT="25" CONTENT="eher" WIDTH="54" HPOS="644" VPOS="1374" ID="st3-393"/><SP/><String HEIGHT="25" CONTENT="ge" WIDTH="24" HPOS="719" VPOS="1374" ID="st3-394" SUBS_TYPE="HypPart1" SUBS_CONTENT="gedekosten"/><HYP CONTENT="-" WIDTH="12" HPOS="743" VPOS="1374" HEIGHT="25"/></TextLine><TextLine HPOS="818" VPOS="1376" ID="tl3-59" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="dekosten" WIDTH="110" HPOS="818" VPOS="1376" ID="st3-395" SUBS_TYPE="HypPart2" SUBS_CONTENT="gedekosten"/><SP/><String HEIGHT="25" CONTENT="hoch" WIDTH="64" HPOS="939" VPOS="1376" ID="st3-396"/><SP/><String HEIGHT="25" CONTENT="ist" WIDTH="27" HPOS="1014" VPOS="1376" ID="st3-397"/><String HEIGHT="25" CONTENT="," WIDTH="9" HPOS="1041" VPOS="1376" ID="st3-398"/><SP/><String HEIGHT="25" CONTENT="wenden" WIDTH="98" HPOS="1061" VPOS="1376" ID="st3-399"/><SP/><String HEIGHT="25" CONTENT="sich" WIDTH="49" HPOS="1170" VPOS="1376" ID="st3-400"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="1230" VPOS="1376" ID="st3-401"/><SP/><String HEIGHT="25" CONTENT="verärgerten" WIDTH="139" HPOS="1278" VPOS="1376" ID="st3-402"/></TextLine><TextLine HPOS="157" VPOS="1412" ID="tl3-60" WIDTH="598" HEIGHT="26"><String HEIGHT="26" CONTENT="hemmt" WIDTH="90" HPOS="157" VPOS="1412" ID="st3-403"/><SP/><String HEIGHT="26" CONTENT="sind" WIDTH="48" HPOS="259" VPOS="1412" ID="st3-404"/><String HEIGHT="26" CONTENT="," WIDTH="12" HPOS="307" VPOS="1412" ID="st3-405"/><SP/><String HEIGHT="26" CONTENT="dritte" WIDTH="67" HPOS="330" VPOS="1412" ID="st3-406"/><SP/><String HEIGHT="26" CONTENT="Parteien" WIDTH="100" HPOS="409" VPOS="1412" ID="st3-407"/><SP/><String HEIGHT="26" CONTENT="im" WIDTH="33" HPOS="521" VPOS="1412" ID="st3-408"/><SP/><String HEIGHT="26" CONTENT="frühen" WIDTH="84" HPOS="565" VPOS="1412" ID="st3-409"/><SP/><String HEIGHT="26" CONTENT="Teil" WIDTH="44" HPOS="660" VPOS="1412" ID="st3-410"/><SP/><String HEIGHT="26" CONTENT="des" WIDTH="39" HPOS="716" VPOS="1412" ID="st3-411"/></TextLine><TextLine HPOS="818" VPOS="1415" ID="tl3-61" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Verbraucherinnen" WIDTH="223" HPOS="818" VPOS="1415" ID="st3-412"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="1049" VPOS="1415" ID="st3-413"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="150" HPOS="1107" VPOS="1415" ID="st3-414"/><SP/><String HEIGHT="25" CONTENT="an" WIDTH="31" HPOS="1265" VPOS="1415" ID="st3-415"/><SP/><String HEIGHT="25" CONTENT="eine" WIDTH="52" HPOS="1304" VPOS="1415" ID="st3-416"/><SP/><String HEIGHT="25" CONTENT="drit" WIDTH="43" HPOS="1364" VPOS="1415" ID="st3-417" SUBS_TYPE="HypPart1" SUBS_CONTENT="dritBeschwerdeprozesses"/><HYP CONTENT="-" WIDTH="10" HPOS="1407" VPOS="1415" HEIGHT="25"/></TextLine><TextLine HPOS="157" VPOS="1451" ID="tl3-62" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Beschwerdeprozesses" WIDTH="256" HPOS="157" VPOS="1451" ID="st3-418" SUBS_TYPE="HypPart2" SUBS_CONTENT="dritBeschwerdeprozesses"/><SP/><String HEIGHT="25" CONTENT="einzubeziehen" WIDTH="171" HPOS="426" VPOS="1451" ID="st3-419"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="597" VPOS="1451" ID="st3-420"/><SP/><String HEIGHT="25" CONTENT="da" WIDTH="30" HPOS="624" VPOS="1451" ID="st3-421"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="667" VPOS="1451" ID="st3-422"/><SP/><String HEIGHT="25" CONTENT="Be" WIDTH="26" HPOS="717" VPOS="1451" ID="st3-423" SUBS_TYPE="HypPart1" SUBS_CONTENT="Bete"/><HYP CONTENT="-" WIDTH="12" HPOS="743" VPOS="1451" HEIGHT="25"/></TextLine><TextLine HPOS="818" VPOS="1454" ID="tl3-63" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="te" WIDTH="23" HPOS="818" VPOS="1454" ID="st3-424" SUBS_TYPE="HypPart2" SUBS_CONTENT="Bete"/><SP/><String HEIGHT="25" CONTENT="Partei" WIDTH="66" HPOS="855" VPOS="1454" ID="st3-425"/><String HEIGHT="25" CONTENT="." WIDTH="11" HPOS="921" VPOS="1454" ID="st3-426"/><SP/><String HEIGHT="25" CONTENT="Zu" WIDTH="32" HPOS="945" VPOS="1454" ID="st3-427"/><SP/><String HEIGHT="25" CONTENT="dritten" WIDTH="85" HPOS="990" VPOS="1454" ID="st3-428"/><SP/><String HEIGHT="25" CONTENT="Parteien" WIDTH="100" HPOS="1088" VPOS="1454" ID="st3-429"/><SP/><String HEIGHT="25" CONTENT="zählen" WIDTH="81" HPOS="1202" VPOS="1454" ID="st3-430"/><SP/><String HEIGHT="25" CONTENT="Rechtsan­" WIDTH="120" HPOS="1297" VPOS="1454" ID="st3-431"/></TextLine><TextLine HPOS="157" VPOS="1490" ID="tl3-64" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="schwerdekosten" WIDTH="195" HPOS="157" VPOS="1490" ID="st3-432"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="36" HPOS="361" VPOS="1490" ID="st3-433"/><SP/><String HEIGHT="25" CONTENT="Einbezug" WIDTH="112" HPOS="406" VPOS="1490" ID="st3-434"/><SP/><String HEIGHT="25" CONTENT="je" WIDTH="22" HPOS="526" VPOS="1490" ID="st3-435"/><SP/><String HEIGHT="25" CONTENT="nach" WIDTH="61" HPOS="556" VPOS="1490" ID="st3-436"/><SP/><String HEIGHT="25" CONTENT="Parteiwahl" WIDTH="129" HPOS="626" VPOS="1490" ID="st3-437"/></TextLine><TextLine HPOS="818" VPOS="1492" ID="tl3-65" WIDTH="599" HEIGHT="26"><String HEIGHT="26" CONTENT="wälte" WIDTH="60" HPOS="818" VPOS="1492" ID="st3-438"/><String HEIGHT="26" CONTENT="," WIDTH="13" HPOS="878" VPOS="1492" ID="st3-439"/><SP/><String HEIGHT="26" CONTENT="Ombudsleute" WIDTH="165" HPOS="904" VPOS="1492" ID="st3-440"/><SP/><String HEIGHT="26" CONTENT="und" WIDTH="49" HPOS="1083" VPOS="1492" ID="st3-441"/><SP/><String HEIGHT="26" CONTENT="Verbraucherzentralen" WIDTH="259" HPOS="1145" VPOS="1492" ID="st3-442"/><String HEIGHT="26" CONTENT="," WIDTH="13" HPOS="1404" VPOS="1492" ID="st3-443"/></TextLine><TextLine HPOS="157" VPOS="1529" ID="tl3-66" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="deutlich" WIDTH="101" HPOS="157" VPOS="1529" ID="st3-444"/><SP/><String HEIGHT="25" CONTENT="steigen" WIDTH="87" HPOS="272" VPOS="1529" ID="st3-445"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="373" VPOS="1529" ID="st3-446"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="436" VPOS="1529" ID="st3-447"/><SP/><String HEIGHT="25" CONTENT="Relation" WIDTH="102" HPOS="487" VPOS="1529" ID="st3-448"/><SP/><String HEIGHT="25" CONTENT="Beschwerde" WIDTH="139" HPOS="603" VPOS="1529" ID="st3-449" SUBS_TYPE="HypPart1" SUBS_CONTENT="Beschwerdeaber"/><HYP CONTENT="-" WIDTH="13" HPOS="742" VPOS="1529" HEIGHT="25"/></TextLine><TextLine HPOS="818" VPOS="1531" ID="tl3-67" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="aber" WIDTH="53" HPOS="818" VPOS="1531" ID="st3-450" SUBS_TYPE="HypPart2" SUBS_CONTENT="Beschwerdeaber"/><SP/><String HEIGHT="25" CONTENT="auch" WIDTH="60" HPOS="879" VPOS="1531" ID="st3-451"/><SP/><String HEIGHT="25" CONTENT="Familie" WIDTH="90" HPOS="948" VPOS="1531" ID="st3-452"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="1047" VPOS="1531" ID="st3-453"/><SP/><String HEIGHT="25" CONTENT="Freunde" WIDTH="93" HPOS="1105" VPOS="1531" ID="st3-454"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="1198" VPOS="1531" ID="st3-455"/><SP/><String HEIGHT="25" CONTENT="Medien" WIDTH="93" HPOS="1221" VPOS="1531" ID="st3-456"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="1323" VPOS="1531" ID="st3-457"/><SP/><String HEIGHT="25" CONTENT="In" WIDTH="24" HPOS="1381" VPOS="1531" ID="st3-458" SUBS_TYPE="HypPart1" SUBS_CONTENT="Innutzen"/><HYP CONTENT="-" WIDTH="12" HPOS="1405" VPOS="1531" HEIGHT="25"/></TextLine><TextLine HPOS="157" VPOS="1568" ID="tl3-68" WIDTH="400" HEIGHT="25"><String HEIGHT="25" CONTENT="nutzen" WIDTH="86" HPOS="157" VPOS="1568" ID="st3-459" SUBS_TYPE="HypPart2" SUBS_CONTENT="Innutzen"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="28" HPOS="251" VPOS="1568" ID="st3-460"/><String HEIGHT="25" CONTENT="-" WIDTH="12" HPOS="287" VPOS="1568" ID="st3-461"/><String HEIGHT="25" CONTENT="kosten" WIDTH="78" HPOS="299" VPOS="1568" ID="st3-462"/><SP/><String HEIGHT="25" CONTENT="sinken" WIDTH="81" HPOS="384" VPOS="1568" ID="st3-463"/><SP/><String HEIGHT="25" CONTENT="würde" WIDTH="70" HPOS="473" VPOS="1568" ID="st3-464"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="543" VPOS="1568" ID="st3-465"/></TextLine><TextLine HPOS="818" VPOS="1570" ID="tl3-69" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="ternet" WIDTH="69" HPOS="818" VPOS="1570" ID="st3-466"/><String HEIGHT="25" CONTENT="." WIDTH="12" HPOS="887" VPOS="1570" ID="st3-467"/><SP/><String HEIGHT="25" CONTENT="Während" WIDTH="115" HPOS="917" VPOS="1570" ID="st3-468"/><SP/><String HEIGHT="25" CONTENT="Rechtsanwälte" WIDTH="170" HPOS="1050" VPOS="1570" ID="st3-469"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="1220" VPOS="1570" ID="st3-470"/><SP/><String HEIGHT="25" CONTENT="Ombudsleute" WIDTH="165" HPOS="1252" VPOS="1570" ID="st3-471"/></TextLine><TextLine HPOS="818" VPOS="1609" ID="tl3-70" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="818" VPOS="1609" ID="st3-472"/><SP/><String HEIGHT="25" CONTENT="Verbraucherzentralen" WIDTH="264" HPOS="876" VPOS="1609" ID="st3-473"/><SP/><String HEIGHT="25" CONTENT="mit" WIDTH="43" HPOS="1148" VPOS="1609" ID="st3-474"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1199" VPOS="1609" ID="st3-475"/><SP/><String HEIGHT="25" CONTENT="Durchsetzung" WIDTH="171" HPOS="1246" VPOS="1609" ID="st3-476"/></TextLine><TextLine HPOS="157" VPOS="1646" ID="tl3-71" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Zur" WIDTH="42" HPOS="157" VPOS="1646" ID="st3-477"/><SP/><String HEIGHT="25" CONTENT="Steigerung" WIDTH="129" HPOS="223" VPOS="1646" ID="st3-478"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="376" VPOS="1646" ID="st3-479"/><SP/><String HEIGHT="25" CONTENT="Erfolgswahrscheinlichkeit" WIDTH="316" HPOS="439" VPOS="1646" ID="st3-480"/></TextLine><TextLine HPOS="818" VPOS="1648" ID="tl3-72" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="des" WIDTH="40" HPOS="818" VPOS="1648" ID="st3-481"/><SP/><String HEIGHT="25" CONTENT="Verbraucherrechts" WIDTH="223" HPOS="877" VPOS="1648" ID="st3-482"/><SP/><String HEIGHT="25" CONTENT="monetären" WIDTH="135" HPOS="1119" VPOS="1648" ID="st3-483"/><SP/><String HEIGHT="25" CONTENT="Nutzen" WIDTH="90" HPOS="1273" VPOS="1648" ID="st3-484"/><SP/><String HEIGHT="25" CONTENT="für" WIDTH="36" HPOS="1381" VPOS="1648" ID="st3-485"/></TextLine><TextLine HPOS="157" VPOS="1685" ID="tl3-73" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="­ihrer" WIDTH="59" HPOS="157" VPOS="1685" ID="st3-486"/><SP/><String HEIGHT="25" CONTENT="wiederholten" WIDTH="163" HPOS="226" VPOS="1685" ID="st3-487"/><SP/><String HEIGHT="25" CONTENT="Beschwerde" WIDTH="144" HPOS="398" VPOS="1685" ID="st3-488"/><SP/><String HEIGHT="25" CONTENT="wenden" WIDTH="97" HPOS="552" VPOS="1685" ID="st3-489"/><SP/><String HEIGHT="25" CONTENT="sich" WIDTH="49" HPOS="659" VPOS="1685" ID="st3-490"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="718" VPOS="1685" ID="st3-491"/></TextLine><TextLine HPOS="818" VPOS="1687" ID="tl3-74" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="den" WIDTH="47" HPOS="818" VPOS="1687" ID="st3-492"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="149" HPOS="881" VPOS="1687" ID="st3-493"/><SP/><String HEIGHT="25" CONTENT="stiften" WIDTH="74" HPOS="1046" VPOS="1687" ID="st3-494"/><String HEIGHT="25" CONTENT="," WIDTH="11" HPOS="1120" VPOS="1687" ID="st3-495"/><SP/><String HEIGHT="25" CONTENT="kann" WIDTH="63" HPOS="1147" VPOS="1687" ID="st3-496"/><SP/><String HEIGHT="25" CONTENT="durch" WIDTH="72" HPOS="1225" VPOS="1687" ID="st3-497"/><SP/><String HEIGHT="25" CONTENT="negative" WIDTH="104" HPOS="1313" VPOS="1687" ID="st3-498"/></TextLine><TextLine HPOS="157" VPOS="1724" ID="tl3-75" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="verärgerten" WIDTH="139" HPOS="157" VPOS="1724" ID="st3-499"/><SP/><String HEIGHT="25" CONTENT="Verbraucherinnen" WIDTH="222" HPOS="309" VPOS="1724" ID="st3-500"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="544" VPOS="1724" ID="st3-501"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="149" HPOS="606" VPOS="1724" ID="st3-502"/></TextLine><TextLine HPOS="818" VPOS="1726" ID="tl3-76" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Mundpropaganda" WIDTH="221" HPOS="818" VPOS="1726" ID="st3-503"/><SP/><String HEIGHT="25" CONTENT="oder" WIDTH="55" HPOS="1046" VPOS="1726" ID="st3-504"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="1108" VPOS="1726" ID="st3-505"/><SP/><String HEIGHT="25" CONTENT="Bekanntmachung" WIDTH="218" HPOS="1152" VPOS="1726" ID="st3-506"/><SP/><String HEIGHT="25" CONTENT="des" WIDTH="40" HPOS="1377" VPOS="1726" ID="st3-507"/></TextLine><TextLine HPOS="157" VPOS="1763" ID="tl3-77" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="z" WIDTH="9" HPOS="157" VPOS="1763" ID="st3-508"/><String HEIGHT="25" CONTENT="." WIDTH="9" HPOS="166" VPOS="1763" ID="st3-509"/><String HEIGHT="25" CONTENT=" B" WIDTH="19" HPOS="175" VPOS="1763" ID="st3-510"/><String HEIGHT="25" CONTENT="." WIDTH="10" HPOS="194" VPOS="1763" ID="st3-511"/><SP/><String HEIGHT="25" CONTENT="an" WIDTH="31" HPOS="223" VPOS="1763" ID="st3-512"/><SP/><String HEIGHT="25" CONTENT="eine" WIDTH="51" HPOS="273" VPOS="1763" ID="st3-513"/><SP/><String HEIGHT="25" CONTENT="hierarchisch" WIDTH="151" HPOS="343" VPOS="1763" ID="st3-514"/><SP/><String HEIGHT="25" CONTENT="höher" WIDTH="74" HPOS="513" VPOS="1763" ID="st3-515"/><SP/><String HEIGHT="25" CONTENT="angesiedelte" WIDTH="150" HPOS="605" VPOS="1763" ID="st3-516"/></TextLine><TextLine HPOS="818" VPOS="1765" ID="tl3-78" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="eigenen" WIDTH="97" HPOS="818" VPOS="1765" ID="st3-517"/><SP/><String HEIGHT="25" CONTENT="Falls" WIDTH="54" HPOS="927" VPOS="1765" ID="st3-518"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="26" HPOS="994" VPOS="1765" ID="st3-519"/><SP/><String HEIGHT="25" CONTENT="Medien" WIDTH="93" HPOS="1032" VPOS="1765" ID="st3-520"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="1138" VPOS="1765" ID="st3-521"/><SP/><String HEIGHT="25" CONTENT="Internet" WIDTH="99" HPOS="1200" VPOS="1765" ID="st3-522"/><SP/><String HEIGHT="25" CONTENT="eher" WIDTH="54" HPOS="1312" VPOS="1765" ID="st3-523"/><SP/><String HEIGHT="25" CONTENT="ein" WIDTH="39" HPOS="1378" VPOS="1765" ID="st3-524"/></TextLine><TextLine HPOS="157" VPOS="1801" ID="tl3-79" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Beschwerdestelle" WIDTH="206" HPOS="157" VPOS="1801" ID="st3-525"/><SP/><String HEIGHT="25" CONTENT="des" WIDTH="40" HPOS="370" VPOS="1801" ID="st3-526"/><SP/><String HEIGHT="25" CONTENT="Anbieters" WIDTH="111" HPOS="416" VPOS="1801" ID="st3-527"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="527" VPOS="1801" ID="st3-528"/><SP/><String HEIGHT="25" CONTENT="sie" WIDTH="32" HPOS="546" VPOS="1801" ID="st3-529"/><SP/><String HEIGHT="25" CONTENT="verstärken" WIDTH="127" HPOS="585" VPOS="1801" ID="st3-530"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="718" VPOS="1801" ID="st3-531"/></TextLine><TextLine HPOS="818" VPOS="1804" ID="tl3-80" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="emotionaler" WIDTH="150" HPOS="818" VPOS="1804" ID="st3-532"/><SP/><String HEIGHT="25" CONTENT="Nutzen" WIDTH="89" HPOS="975" VPOS="1804" ID="st3-533"/><SP/><String HEIGHT="25" CONTENT="erzielt" WIDTH="75" HPOS="1071" VPOS="1804" ID="st3-534"/><SP/><String HEIGHT="25" CONTENT="werden" WIDTH="84" HPOS="1153" VPOS="1804" ID="st3-535"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="1237" VPOS="1804" ID="st3-536"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1258" VPOS="1804" ID="st3-537"/><SP/><String HEIGHT="25" CONTENT="aber" WIDTH="52" HPOS="1304" VPOS="1804" ID="st3-538"/><SP/><String HEIGHT="25" CONTENT="zum" WIDTH="54" HPOS="1363" VPOS="1804" ID="st3-539"/></TextLine><TextLine HPOS="157" VPOS="1840" ID="tl3-81" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Intensität" WIDTH="119" HPOS="157" VPOS="1840" ID="st3-540"/><SP/><String HEIGHT="25" CONTENT="und/oder" WIDTH="115" HPOS="292" VPOS="1840" ID="st3-541"/><SP/><String HEIGHT="25" CONTENT="ändern" WIDTH="87" HPOS="423" VPOS="1840" ID="st3-542"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="527" VPOS="1840" ID="st3-543"/><SP/><String HEIGHT="25" CONTENT="Form" WIDTH="64" HPOS="581" VPOS="1840" ID="st3-544"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="662" VPOS="1840" ID="st3-545"/><SP/><String HEIGHT="25" CONTENT="Be" WIDTH="26" HPOS="717" VPOS="1840" ID="st3-546" SUBS_TYPE="HypPart1" SUBS_CONTENT="BeTeil"/><HYP CONTENT="-" WIDTH="12" HPOS="743" VPOS="1840" HEIGHT="25"/></TextLine><TextLine HPOS="818" VPOS="1843" ID="tl3-82" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Teil" WIDTH="44" HPOS="818" VPOS="1843" ID="st3-547" SUBS_TYPE="HypPart2" SUBS_CONTENT="BeTeil"/><SP/><String HEIGHT="25" CONTENT="auch" WIDTH="60" HPOS="871" VPOS="1843" ID="st3-548"/><SP/><String HEIGHT="25" CONTENT="materielle" WIDTH="122" HPOS="940" VPOS="1843" ID="st3-549"/><SP/><String HEIGHT="25" CONTENT="Wirkung" WIDTH="108" HPOS="1071" VPOS="1843" ID="st3-550"/><SP/><String HEIGHT="25" CONTENT="entfalten" WIDTH="111" HPOS="1188" VPOS="1843" ID="st3-551"/><SP/><String HEIGHT="25" CONTENT="kann" WIDTH="56" HPOS="1309" VPOS="1843" ID="st3-552"/><String HEIGHT="25" CONTENT=":" WIDTH="14" HPOS="1365" VPOS="1843" ID="st3-553"/><SP/><String HEIGHT="25" CONTENT="So" WIDTH="29" HPOS="1388" VPOS="1843" ID="st3-554"/></TextLine><TextLine HPOS="157" VPOS="1879" ID="tl3-83" WIDTH="122" HEIGHT="25"><String HEIGHT="25" CONTENT="schwerde" WIDTH="108" HPOS="157" VPOS="1879" ID="st3-555"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="265" VPOS="1879" ID="st3-556"/></TextLine><TextLine HPOS="818" VPOS="1881" ID="tl3-84" WIDTH="599" HEIGHT="26"><String HEIGHT="26" CONTENT="berichtet" WIDTH="110" HPOS="818" VPOS="1881" ID="st3-557"/><SP/><String HEIGHT="26" CONTENT="Christian" WIDTH="115" HPOS="935" VPOS="1881" ID="st3-558"/><SP/><String HEIGHT="26" CONTENT="Wölbert" WIDTH="100" HPOS="1057" VPOS="1881" ID="st3-559"/><SP/><String HEIGHT="26" CONTENT="von" WIDTH="48" HPOS="1164" VPOS="1881" ID="st3-560"/><SP/><String HEIGHT="26" CONTENT="Fällen" WIDTH="69" HPOS="1219" VPOS="1881" ID="st3-561"/><String HEIGHT="26" CONTENT="," WIDTH="12" HPOS="1288" VPOS="1881" ID="st3-562"/><SP/><String HEIGHT="26" CONTENT="in" WIDTH="26" HPOS="1307" VPOS="1881" ID="st3-563"/><SP/><String HEIGHT="26" CONTENT="denen" WIDTH="77" HPOS="1340" VPOS="1881" ID="st3-564"/></TextLine><TextLine HPOS="818" VPOS="1920" ID="tl3-85" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="ein" WIDTH="39" HPOS="818" VPOS="1920" ID="st3-565"/><SP/><String HEIGHT="25" CONTENT="Smartphone" WIDTH="132" HPOS="867" VPOS="1920" ID="st3-566"/><String HEIGHT="25" CONTENT="-" WIDTH="13" HPOS="999" VPOS="1920" ID="st3-567"/><String HEIGHT="25" CONTENT="Hersteller" WIDTH="133" HPOS="1012" VPOS="1920" ID="st3-568"/><SP/><String HEIGHT="25" CONTENT="erst" WIDTH="44" HPOS="1155" VPOS="1920" ID="st3-569"/><SP/><String HEIGHT="25" CONTENT="dann" WIDTH="64" HPOS="1209" VPOS="1920" ID="st3-570"/><SP/><String HEIGHT="25" CONTENT="seinen" WIDTH="80" HPOS="1284" VPOS="1920" ID="st3-571"/><SP/><String HEIGHT="25" CONTENT="Ge" WIDTH="29" HPOS="1374" VPOS="1920" ID="st3-572" SUBS_TYPE="HypPart1" SUBS_CONTENT="GeNeben"/><HYP CONTENT="-" WIDTH="14" HPOS="1403" VPOS="1920" HEIGHT="25"/></TextLine><TextLine HPOS="157" VPOS="1957" ID="tl3-86" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Neben" WIDTH="80" HPOS="157" VPOS="1957" ID="st3-573" SUBS_TYPE="HypPart2" SUBS_CONTENT="GeNeben"/><SP/><String HEIGHT="25" CONTENT="rationalen" WIDTH="127" HPOS="245" VPOS="1957" ID="st3-574"/><SP/><String HEIGHT="25" CONTENT="Motiven" WIDTH="104" HPOS="380" VPOS="1957" ID="st3-575"/><SP/><String HEIGHT="25" CONTENT="können" WIDTH="95" HPOS="493" VPOS="1957" ID="st3-576"/><SP/><String HEIGHT="25" CONTENT="auch" WIDTH="60" HPOS="596" VPOS="1957" ID="st3-577"/><SP/><String HEIGHT="25" CONTENT="Persön" WIDTH="78" HPOS="664" VPOS="1957" ID="st3-578" SUBS_TYPE="HypPart1" SUBS_CONTENT="Persönwährleistungsverpflichtungen"/><HYP CONTENT="-" WIDTH="13" HPOS="742" VPOS="1957" HEIGHT="25"/></TextLine><TextLine HPOS="818" VPOS="1959" ID="tl3-87" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="währleistungsverpflichtungen" WIDTH="367" HPOS="818" VPOS="1959" ID="st3-579" SUBS_TYPE="HypPart2" SUBS_CONTENT="Persönwährleistungsverpflichtungen"/><SP/><String HEIGHT="25" CONTENT="nachkam" WIDTH="106" HPOS="1198" VPOS="1959" ID="st3-580"/><String HEIGHT="25" CONTENT="," WIDTH="16" HPOS="1304" VPOS="1959" ID="st3-581"/><SP/><String HEIGHT="25" CONTENT="als" WIDTH="32" HPOS="1333" VPOS="1959" ID="st3-582"/><SP/><String HEIGHT="25" CONTENT="ein" WIDTH="39" HPOS="1378" VPOS="1959" ID="st3-583"/></TextLine><TextLine HPOS="157" VPOS="1996" ID="tl3-88" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="lichkeitsmerkmale" WIDTH="220" HPOS="157" VPOS="1996" ID="st3-584"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="377" VPOS="1996" ID="st3-585"/><SP/><String HEIGHT="25" CONTENT="wie" WIDTH="43" HPOS="403" VPOS="1996" ID="st3-586"/><SP/><String HEIGHT="25" CONTENT="das" WIDTH="40" HPOS="459" VPOS="1996" ID="st3-587"/><SP/><String HEIGHT="25" CONTENT="Streben" WIDTH="92" HPOS="513" VPOS="1996" ID="st3-588"/><SP/><String HEIGHT="25" CONTENT="nach" WIDTH="61" HPOS="619" VPOS="1996" ID="st3-589"/><SP/><String HEIGHT="25" CONTENT="einer" WIDTH="61" HPOS="694" VPOS="1996" ID="st3-590"/></TextLine><TextLine HPOS="818" VPOS="1998" ID="tl3-89" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="150" HPOS="818" VPOS="1998" ID="st3-591"/><SP/><String HEIGHT="25" CONTENT="damit" WIDTH="73" HPOS="982" VPOS="1998" ID="st3-592"/><SP/><String HEIGHT="25" CONTENT="drohte" WIDTH="76" HPOS="1069" VPOS="1998" ID="st3-593"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="1145" VPOS="1998" ID="st3-594"/><SP/><String HEIGHT="25" CONTENT="sich" WIDTH="49" HPOS="1173" VPOS="1998" ID="st3-595"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="37" HPOS="1236" VPOS="1998" ID="st3-596"/><SP/><String HEIGHT="25" CONTENT="Tech" WIDTH="51" HPOS="1288" VPOS="1998" ID="st3-597"/><String HEIGHT="25" CONTENT="-" WIDTH="13" HPOS="1339" VPOS="1998" ID="st3-598"/><String HEIGHT="25" CONTENT="Blog" WIDTH="52" HPOS="1352" VPOS="1998" ID="st3-599" SUBS_TYPE="HypPart1" SUBS_CONTENT="Blogeigenständig"/><HYP CONTENT="-" WIDTH="13" HPOS="1404" VPOS="1998" HEIGHT="25"/></TextLine><TextLine HPOS="157" VPOS="2035" ID="tl3-90" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="eigenständig" WIDTH="155" HPOS="157" VPOS="2035" ID="st3-600" SUBS_TYPE="HypPart2" SUBS_CONTENT="Blogeigenständig"/><SP/><String HEIGHT="25" CONTENT="erreichten" WIDTH="125" HPOS="320" VPOS="2035" ID="st3-601"/><SP/><String HEIGHT="25" CONTENT="Problemlösung" WIDTH="179" HPOS="453" VPOS="2035" ID="st3-602"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="632" VPOS="2035" ID="st3-603"/><SP/><String HEIGHT="25" CONTENT="oder" WIDTH="54" HPOS="654" VPOS="2035" ID="st3-604"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="716" VPOS="2035" ID="st3-605"/></TextLine><TextLine HPOS="818" VPOS="2037" ID="tl3-91" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="gern" WIDTH="55" HPOS="818" VPOS="2037" ID="st3-606"/><SP/><String HEIGHT="25" CONTENT="über" WIDTH="55" HPOS="880" VPOS="2037" ID="st3-607"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="943" VPOS="2037" ID="st3-608"/><SP/><String HEIGHT="25" CONTENT="Firma" WIDTH="70" HPOS="987" VPOS="2037" ID="st3-609"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="28" HPOS="1065" VPOS="2037" ID="st3-610"/><SP/><String HEIGHT="25" CONTENT="beschweren" WIDTH="138" HPOS="1100" VPOS="2037" ID="st3-611"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="1238" VPOS="2037" ID="st3-612"/><SP/><String HEIGHT="25" CONTENT="Dort" WIDTH="57" HPOS="1259" VPOS="2037" ID="st3-613"/><SP/><String HEIGHT="25" CONTENT="hatte" WIDTH="63" HPOS="1323" VPOS="2037" ID="st3-614"/><SP/><String HEIGHT="25" CONTENT="er" WIDTH="23" HPOS="1394" VPOS="2037" ID="st3-615"/></TextLine><TextLine HPOS="157" VPOS="2074" ID="tl3-92" WIDTH="620" HEIGHT="25"><String HEIGHT="25" CONTENT="Abbau" WIDTH="79" HPOS="157" VPOS="2074" ID="st3-616"/><SP/><String HEIGHT="25" CONTENT="von" WIDTH="47" HPOS="257" VPOS="2074" ID="st3-617"/><SP/><String HEIGHT="25" CONTENT="negativen" WIDTH="122" HPOS="325" VPOS="2074" ID="st3-618"/><SP/><String HEIGHT="25" CONTENT="Emotionen" WIDTH="137" HPOS="468" VPOS="2074" ID="st3-619"/><String HEIGHT="25" CONTENT="(" WIDTH="12" HPOS="626" VPOS="2074" ID="st3-620"/><String HEIGHT="25" CONTENT="Katharsis" WIDTH="113" HPOS="638" VPOS="2074" ID="st3-621"/><String HEIGHT="25" CONTENT="-" WIDTH="13" HPOS="751" VPOS="2074" ID="st3-622"/><String HEIGHT="25" CONTENT="­" WIDTH="13" HPOS="764" VPOS="2074" ID="st3-623"/></TextLine><TextLine HPOS="818" VPOS="2076" ID="tl3-93" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="zuvor" WIDTH="69" HPOS="818" VPOS="2076" ID="st3-624"/><SP/><String HEIGHT="25" CONTENT="erfahren" WIDTH="98" HPOS="895" VPOS="2076" ID="st3-625"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="993" VPOS="2076" ID="st3-626"/><SP/><String HEIGHT="25" CONTENT="dass" WIDTH="51" HPOS="1014" VPOS="2076" ID="st3-627"/><SP/><String HEIGHT="25" CONTENT="viele" WIDTH="57" HPOS="1072" VPOS="2076" ID="st3-628"/><SP/><String HEIGHT="25" CONTENT="Verbraucherinnen" WIDTH="223" HPOS="1137" VPOS="2076" ID="st3-629"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="1367" VPOS="2076" ID="st3-630"/></TextLine><TextLine HPOS="157" VPOS="2113" ID="tl3-94" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Effekt" WIDTH="68" HPOS="157" VPOS="2113" ID="st3-631"/><String HEIGHT="25" CONTENT=")" WIDTH="12" HPOS="225" VPOS="2113" ID="st3-632"/><SP/><String HEIGHT="25" CONTENT="dazu" WIDTH="58" HPOS="249" VPOS="2113" ID="st3-633"/><SP/><String HEIGHT="25" CONTENT="führen" WIDTH="78" HPOS="319" VPOS="2113" ID="st3-634"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="397" VPOS="2113" ID="st3-635"/><SP/><String HEIGHT="25" CONTENT="dass" WIDTH="51" HPOS="422" VPOS="2113" ID="st3-636"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="485" VPOS="2113" ID="st3-637"/><SP/><String HEIGHT="25" CONTENT="Beschwerdeführer" WIDTH="219" HPOS="536" VPOS="2113" ID="st3-638"/></TextLine><TextLine HPOS="818" VPOS="2115" ID="tl3-95" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="150" HPOS="818" VPOS="2115" ID="st3-639"/><SP/><String HEIGHT="25" CONTENT="einen" WIDTH="70" HPOS="977" VPOS="2115" ID="st3-640"/><SP/><String HEIGHT="25" CONTENT="ähnlichen" WIDTH="125" HPOS="1056" VPOS="2115" ID="st3-641"/><SP/><String HEIGHT="25" CONTENT="Defekt" WIDTH="80" HPOS="1191" VPOS="2115" ID="st3-642"/><SP/><String HEIGHT="25" CONTENT="beobachtet" WIDTH="136" HPOS="1281" VPOS="2115" ID="st3-643"/></TextLine><TextLine HPOS="157" VPOS="2151" ID="tl3-96" WIDTH="447" HEIGHT="26"><String HEIGHT="26" CONTENT="sich" WIDTH="49" HPOS="157" VPOS="2151" ID="st3-644"/><SP/><String HEIGHT="26" CONTENT="erneut" WIDTH="79" HPOS="214" VPOS="2151" ID="st3-645"/><SP/><String HEIGHT="26" CONTENT="an" WIDTH="31" HPOS="301" VPOS="2151" ID="st3-646"/><SP/><String HEIGHT="26" CONTENT="den" WIDTH="46" HPOS="339" VPOS="2151" ID="st3-647"/><SP/><String HEIGHT="26" CONTENT="Anbieter" WIDTH="105" HPOS="393" VPOS="2151" ID="st3-648"/><SP/><String HEIGHT="26" CONTENT="wendet" WIDTH="84" HPOS="506" VPOS="2151" ID="st3-649"/><String HEIGHT="26" CONTENT="." WIDTH="14" HPOS="590" VPOS="2151" ID="st3-650"/></TextLine><TextLine HPOS="603" VPOS="2150" ID="tl3-97" WIDTH="9" HEIGHT="15"><String HEIGHT="15" CONTENT="6" WIDTH="9" HPOS="603" VPOS="2150" ID="st3-651"/></TextLine><TextLine HPOS="818" VPOS="2154" ID="tl3-98" WIDTH="89" HEIGHT="25"><String HEIGHT="25" CONTENT="hatten" WIDTH="76" HPOS="818" VPOS="2154" ID="st3-652"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="894" VPOS="2154" ID="st3-653"/></TextLine><TextLine HPOS="907" VPOS="2152" ID="tl3-99" WIDTH="9" HEIGHT="15"><String HEIGHT="15" CONTENT="7" WIDTH="9" HPOS="907" VPOS="2152" ID="st3-654"/></TextLine><TextLine HPOS="925" VPOS="2153" ID="tl3-100" WIDTH="492" HEIGHT="25"><String HEIGHT="25" CONTENT="Die" WIDTH="42" HPOS="925" VPOS="2153" ID="st3-655"/><SP/><String HEIGHT="25" CONTENT="Neigung" WIDTH="97" HPOS="977" VPOS="2153" ID="st3-656"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="1074" VPOS="2153" ID="st3-657"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="25" HPOS="1098" VPOS="2153" ID="st3-658"/><SP/><String HEIGHT="25" CONTENT="Onlineforen" WIDTH="151" HPOS="1133" VPOS="2153" ID="st3-659"/><SP/><String HEIGHT="25" CONTENT="Beschwer" WIDTH="110" HPOS="1294" VPOS="2153" ID="st3-660" SUBS_TYPE="HypPart1" SUBS_CONTENT="Beschwer3"/><HYP CONTENT="-" WIDTH="13" HPOS="1404" VPOS="2153" HEIGHT="25"/></TextLine><TextLine HPOS="1528" VPOS="2152" ID="tl3-101" WIDTH="15" HEIGHT="25"><String HEIGHT="25" CONTENT="3" WIDTH="15" HPOS="1528" VPOS="2152" ID="st3-661" SUBS_TYPE="HypPart2" SUBS_CONTENT="Beschwer3"/></TextLine></TextBlock></PrintSpace></Page><Page WIDTH="1653" PHYSICAL_IMG_NR="4" ID="p774138" HEIGHT="2338"><PrintSpace WIDTH="1653" HPOS="0" VPOS="0" ID="ps774138" HEIGHT="2338"><TextBlock WIDTH="1653" HPOS="0" VPOS="0" ID="tb774138" HEIGHT="2338"><TextLine HPOS="113" VPOS="97" ID="tl4-0" WIDTH="79" HEIGHT="30"><String HEIGHT="30" CONTENT="WISO" WIDTH="79" HPOS="113" VPOS="97" ID="st4-0"/></TextLine><TextLine HPOS="153" VPOS="120" ID="tl4-1" WIDTH="190" HEIGHT="18"><String HEIGHT="18" CONTENT="direkt" WIDTH="54" HPOS="153" VPOS="120" ID="st4-1"/><SP/><String HEIGHT="18" CONTENT="Oktober" WIDTH="76" HPOS="218" VPOS="120" ID="st4-2"/><SP/><String HEIGHT="18" CONTENT="2014" WIDTH="44" HPOS="299" VPOS="120" ID="st4-3"/></TextLine><TextLine HPOS="1232" VPOS="116" ID="tl4-2" WIDTH="264" HEIGHT="22"><String HEIGHT="22" CONTENT="Friedrich" WIDTH="99" HPOS="1232" VPOS="116" ID="st4-4"/><String HEIGHT="22" CONTENT="-" WIDTH="11" HPOS="1331" VPOS="116" ID="st4-5"/><String HEIGHT="22" CONTENT="Ebert" WIDTH="55" HPOS="1342" VPOS="116" ID="st4-6"/><String HEIGHT="22" CONTENT="-" WIDTH="11" HPOS="1397" VPOS="116" ID="st4-7"/><String HEIGHT="22" CONTENT="Stiftung" WIDTH="88" HPOS="1408" VPOS="116" ID="st4-8"/></TextLine><TextLine HPOS="236" VPOS="207" ID="tl4-3" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="den" WIDTH="46" HPOS="236" VPOS="207" ID="st4-9"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="28" HPOS="302" VPOS="207" ID="st4-10"/><SP/><String HEIGHT="25" CONTENT="veröffentlichen" WIDTH="184" HPOS="350" VPOS="207" ID="st4-11"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="534" VPOS="207" ID="st4-12"/><SP/><String HEIGHT="25" CONTENT="dürfte" WIDTH="74" HPOS="567" VPOS="207" ID="st4-13"/><SP/><String HEIGHT="25" CONTENT="durch" WIDTH="72" HPOS="661" VPOS="207" ID="st4-14"/><SP/><String HEIGHT="25" CONTENT="soziale" WIDTH="81" HPOS="753" VPOS="207" ID="st4-15"/></TextLine><TextLine HPOS="236" VPOS="246" ID="tl4-4" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Netzwerke" WIDTH="128" HPOS="236" VPOS="246" ID="st4-16"/><SP/><String HEIGHT="25" CONTENT="oder" WIDTH="54" HPOS="378" VPOS="246" ID="st4-17"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="446" VPOS="246" ID="st4-18"/><SP/><String HEIGHT="25" CONTENT="Aufforderung" WIDTH="159" HPOS="497" VPOS="246" ID="st4-19"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="656" VPOS="246" ID="st4-20"/><SP/><String HEIGHT="25" CONTENT="Artikel" WIDTH="82" HPOS="684" VPOS="246" ID="st4-21"/><SP/><String HEIGHT="25" CONTENT="oder" WIDTH="55" HPOS="779" VPOS="246" ID="st4-22"/></TextLine><TextLine HPOS="236" VPOS="284" ID="tl4-5" WIDTH="598" HEIGHT="26"><String HEIGHT="26" CONTENT="Dienstleistungen" WIDTH="208" HPOS="236" VPOS="284" ID="st4-23"/><SP/><String HEIGHT="26" CONTENT="in" WIDTH="25" HPOS="451" VPOS="284" ID="st4-24"/><SP/><String HEIGHT="26" CONTENT="Portalen" WIDTH="103" HPOS="483" VPOS="284" ID="st4-25"/><SP/><String HEIGHT="26" CONTENT="zu" WIDTH="29" HPOS="593" VPOS="284" ID="st4-26"/><SP/><String HEIGHT="26" CONTENT="bewerten" WIDTH="106" HPOS="629" VPOS="284" ID="st4-27"/><String HEIGHT="26" CONTENT="," WIDTH="14" HPOS="735" VPOS="284" ID="st4-28"/><SP/><String HEIGHT="26" CONTENT="gestie" WIDTH="67" HPOS="756" VPOS="284" ID="st4-29" SUBS_TYPE="HypPart1" SUBS_CONTENT="gestiegen"/><HYP CONTENT="-" WIDTH="11" HPOS="823" VPOS="284" HEIGHT="26"/></TextLine><TextLine HPOS="236" VPOS="323" ID="tl4-6" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="gen" WIDTH="44" HPOS="236" VPOS="323" ID="st4-30" SUBS_TYPE="HypPart2" SUBS_CONTENT="gestiegen"/><SP/><String HEIGHT="25" CONTENT="sein" WIDTH="45" HPOS="287" VPOS="323" ID="st4-31"/><String HEIGHT="25" CONTENT="." WIDTH="12" HPOS="332" VPOS="323" ID="st4-32"/><SP/><String HEIGHT="25" CONTENT="Denn" WIDTH="69" HPOS="350" VPOS="323" ID="st4-33"/><SP/><String HEIGHT="25" CONTENT="gerade" WIDTH="80" HPOS="425" VPOS="323" ID="st4-34"/><SP/><String HEIGHT="25" CONTENT="wenn" WIDTH="68" HPOS="512" VPOS="323" ID="st4-35"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="587" VPOS="323" ID="st4-36"/><SP/><String HEIGHT="25" CONTENT="Streitwert" WIDTH="119" HPOS="632" VPOS="323" ID="st4-37"/><SP/><String HEIGHT="25" CONTENT="gering" WIDTH="77" HPOS="757" VPOS="323" ID="st4-38"/></TextLine><TextLine HPOS="236" VPOS="362" ID="tl4-7" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="ist" WIDTH="28" HPOS="236" VPOS="362" ID="st4-39"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="276" VPOS="362" ID="st4-40"/><SP/><String HEIGHT="25" CONTENT="es" WIDTH="24" HPOS="338" VPOS="362" ID="st4-41"/><SP/><String HEIGHT="25" CONTENT="sich" WIDTH="49" HPOS="374" VPOS="362" ID="st4-42"/><SP/><String HEIGHT="25" CONTENT="aus" WIDTH="40" HPOS="435" VPOS="362" ID="st4-43"/><SP/><String HEIGHT="25" CONTENT="Sicht" WIDTH="61" HPOS="487" VPOS="362" ID="st4-44"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="560" VPOS="362" ID="st4-45"/><SP/><String HEIGHT="25" CONTENT="Verbraucherinnen" WIDTH="223" HPOS="611" VPOS="362" ID="st4-46"/></TextLine><TextLine HPOS="236" VPOS="401" ID="tl4-8" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="236" VPOS="401" ID="st4-47"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="150" HPOS="295" VPOS="401" ID="st4-48"/><SP/><String HEIGHT="25" CONTENT="nicht" WIDTH="65" HPOS="455" VPOS="401" ID="st4-49"/><SP/><String HEIGHT="25" CONTENT="lohnt" WIDTH="63" HPOS="531" VPOS="401" ID="st4-50"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="594" VPOS="401" ID="st4-51"/><SP/><String HEIGHT="25" CONTENT="andere" WIDTH="83" HPOS="617" VPOS="401" ID="st4-52"/><SP/><String HEIGHT="25" CONTENT="Dritte" WIDTH="72" HPOS="710" VPOS="401" ID="st4-53"/><SP/><String HEIGHT="25" CONTENT="wie" WIDTH="42" HPOS="792" VPOS="401" ID="st4-54"/></TextLine><TextLine HPOS="236" VPOS="440" ID="tl4-9" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Rechtsanwälte" WIDTH="176" HPOS="236" VPOS="440" ID="st4-55"/><SP/><String HEIGHT="25" CONTENT="oder" WIDTH="55" HPOS="434" VPOS="440" ID="st4-56"/><SP/><String HEIGHT="25" CONTENT="Gutachter" WIDTH="124" HPOS="511" VPOS="440" ID="st4-57"/><SP/><String HEIGHT="25" CONTENT="einzuschalten" WIDTH="164" HPOS="657" VPOS="440" ID="st4-58"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="821" VPOS="440" ID="st4-59"/></TextLine><TextLine HPOS="236" VPOS="479" ID="tl4-10" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="bleibt" WIDTH="70" HPOS="236" VPOS="479" ID="st4-60"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="46" HPOS="313" VPOS="479" ID="st4-61"/><SP/><String HEIGHT="25" CONTENT="Betroffenen" WIDTH="144" HPOS="366" VPOS="479" ID="st4-62"/><SP/><String HEIGHT="25" CONTENT="häufig" WIDTH="78" HPOS="517" VPOS="479" ID="st4-63"/><SP/><String HEIGHT="25" CONTENT="nur" WIDTH="44" HPOS="601" VPOS="479" ID="st4-64"/><SP/><String HEIGHT="25" CONTENT="noch" WIDTH="63" HPOS="652" VPOS="479" ID="st4-65"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="722" VPOS="479" ID="st4-66"/><SP/><String HEIGHT="25" CONTENT="Gang" WIDTH="66" HPOS="768" VPOS="479" ID="st4-67"/></TextLine><TextLine HPOS="236" VPOS="518" ID="tl4-11" WIDTH="263" HEIGHT="25"><String HEIGHT="25" CONTENT="an" WIDTH="31" HPOS="236" VPOS="518" ID="st4-68"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="274" VPOS="518" ID="st4-69"/><SP/><String HEIGHT="25" CONTENT="Öffentlichkeit" WIDTH="168" HPOS="319" VPOS="518" ID="st4-70"/><String HEIGHT="25" CONTENT="." WIDTH="12" HPOS="487" VPOS="518" ID="st4-71"/></TextLine><TextLine HPOS="236" VPOS="592" ID="tl4-12" WIDTH="521" HEIGHT="29"><String HEIGHT="29" CONTENT="Fazit" WIDTH="65" HPOS="236" VPOS="592" ID="st4-72"/><String HEIGHT="29" CONTENT=":" WIDTH="14" HPOS="301" VPOS="592" ID="st4-73"/><SP/><String HEIGHT="29" CONTENT="Verbraucherbeschwerden" WIDTH="379" HPOS="324" VPOS="592" ID="st4-74"/><SP/><String HEIGHT="29" CONTENT="bei" WIDTH="45" HPOS="712" VPOS="592" ID="st4-75"/></TextLine><TextLine HPOS="236" VPOS="631" ID="tl4-13" WIDTH="524" HEIGHT="29"><String HEIGHT="29" CONTENT="Verbraucherzentralen" WIDTH="321" HPOS="236" VPOS="631" ID="st4-76"/><SP/><String HEIGHT="29" CONTENT="als" WIDTH="41" HPOS="566" VPOS="631" ID="st4-77"/><SP/><String HEIGHT="29" CONTENT="Punkt" WIDTH="86" HPOS="616" VPOS="631" ID="st4-78"/><SP/><String HEIGHT="29" CONTENT="auf" WIDTH="49" HPOS="711" VPOS="631" ID="st4-79"/></TextLine><TextLine HPOS="236" VPOS="670" ID="tl4-14" WIDTH="341" HEIGHT="29"><String HEIGHT="29" CONTENT="der" WIDTH="49" HPOS="236" VPOS="670" ID="st4-80"/><SP/><String HEIGHT="29" CONTENT="Spitze" WIDTH="91" HPOS="294" VPOS="670" ID="st4-81"/><SP/><String HEIGHT="29" CONTENT="des" WIDTH="51" HPOS="394" VPOS="670" ID="st4-82"/><SP/><String HEIGHT="29" CONTENT="Eisbergs" WIDTH="123" HPOS="454" VPOS="670" ID="st4-83"/></TextLine><TextLine HPOS="236" VPOS="751" ID="tl4-15" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Verärgerte" WIDTH="124" HPOS="236" VPOS="751" ID="st4-84"/><SP/><String HEIGHT="25" CONTENT="Verbraucherinnen" WIDTH="222" HPOS="376" VPOS="751" ID="st4-85"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="614" VPOS="751" ID="st4-86"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="143" HPOS="678" VPOS="751" ID="st4-87"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="821" VPOS="751" ID="st4-88"/></TextLine><TextLine HPOS="236" VPOS="790" ID="tl4-16" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="236" VPOS="790" ID="st4-89"/><SP/><String HEIGHT="25" CONTENT="dritte" WIDTH="67" HPOS="279" VPOS="790" ID="st4-90"/><SP/><String HEIGHT="25" CONTENT="Parteien" WIDTH="100" HPOS="352" VPOS="790" ID="st4-91"/><SP/><String HEIGHT="25" CONTENT="einbeziehen" WIDTH="143" HPOS="458" VPOS="790" ID="st4-92"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="601" VPOS="790" ID="st4-93"/><SP/><String HEIGHT="25" CONTENT="wenden" WIDTH="98" HPOS="620" VPOS="790" ID="st4-94"/><SP/><String HEIGHT="25" CONTENT="sich" WIDTH="49" HPOS="724" VPOS="790" ID="st4-95"/><SP/><String HEIGHT="25" CONTENT="also" WIDTH="44" HPOS="779" VPOS="790" ID="st4-96"/><String HEIGHT="25" CONTENT="," WIDTH="11" HPOS="823" VPOS="790" ID="st4-97"/></TextLine><TextLine HPOS="236" VPOS="829" ID="tl4-17" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="wie" WIDTH="42" HPOS="236" VPOS="829" ID="st4-98"/><SP/><String HEIGHT="25" CONTENT="oben" WIDTH="61" HPOS="290" VPOS="829" ID="st4-99"/><SP/><String HEIGHT="25" CONTENT="geschildert" WIDTH="129" HPOS="363" VPOS="829" ID="st4-100"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="492" VPOS="829" ID="st4-101"/><SP/><String HEIGHT="25" CONTENT="nur" WIDTH="44" HPOS="515" VPOS="829" ID="st4-102"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="28" HPOS="571" VPOS="829" ID="st4-103"/><SP/><String HEIGHT="25" CONTENT="einem" WIDTH="77" HPOS="611" VPOS="829" ID="st4-104"/><SP/><String HEIGHT="25" CONTENT="Teil" WIDTH="44" HPOS="699" VPOS="829" ID="st4-105"/><SP/><String HEIGHT="25" CONTENT="an" WIDTH="30" HPOS="755" VPOS="829" ID="st4-106"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="797" VPOS="829" ID="st4-107"/></TextLine><TextLine HPOS="236" VPOS="868" ID="tl4-18" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Verbraucherzentralen" WIDTH="258" HPOS="236" VPOS="868" ID="st4-108"/><String HEIGHT="25" CONTENT="." WIDTH="13" HPOS="494" VPOS="868" ID="st4-109"/><SP/><String HEIGHT="25" CONTENT="Neben" WIDTH="80" HPOS="522" VPOS="868" ID="st4-110"/><SP/><String HEIGHT="25" CONTENT="Verwandten" WIDTH="141" HPOS="617" VPOS="868" ID="st4-111"/><String HEIGHT="25" CONTENT="," WIDTH="15" HPOS="758" VPOS="868" ID="st4-112"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="46" HPOS="788" VPOS="868" ID="st4-113"/></TextLine><TextLine HPOS="236" VPOS="907" ID="tl4-19" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Freunden" WIDTH="117" HPOS="236" VPOS="907" ID="st4-114"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="364" VPOS="907" ID="st4-115"/><SP/><String HEIGHT="25" CONTENT="dem" WIDTH="54" HPOS="426" VPOS="907" ID="st4-116"/><SP/><String HEIGHT="25" CONTENT="Internet" WIDTH="100" HPOS="491" VPOS="907" ID="st4-117"/><SP/><String HEIGHT="25" CONTENT="fungieren" WIDTH="119" HPOS="603" VPOS="907" ID="st4-118"/><SP/><String HEIGHT="25" CONTENT="Medien" WIDTH="85" HPOS="734" VPOS="907" ID="st4-119"/><String HEIGHT="25" CONTENT="," WIDTH="15" HPOS="819" VPOS="907" ID="st4-120"/></TextLine><TextLine HPOS="236" VPOS="946" ID="tl4-20" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Aufsichtsbehörden" WIDTH="224" HPOS="236" VPOS="946" ID="st4-121"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="460" VPOS="946" ID="st4-122"/><SP/><String HEIGHT="25" CONTENT="Rechtsanwälte" WIDTH="177" HPOS="481" VPOS="946" ID="st4-123"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="664" VPOS="946" ID="st4-124"/><SP/><String HEIGHT="25" CONTENT="Ombuds" WIDTH="97" HPOS="721" VPOS="946" ID="st4-125" SUBS_TYPE="HypPart1" SUBS_CONTENT="Ombudsleute"/><HYP CONTENT="-" WIDTH="16" HPOS="818" VPOS="946" HEIGHT="25"/></TextLine><TextLine HPOS="236" VPOS="985" ID="tl4-21" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="leute" WIDTH="60" HPOS="236" VPOS="985" ID="st4-126" SUBS_TYPE="HypPart2" SUBS_CONTENT="Ombudsleute"/><SP/><String HEIGHT="25" CONTENT="als" WIDTH="32" HPOS="309" VPOS="985" ID="st4-127"/><SP/><String HEIGHT="25" CONTENT="mögliche" WIDTH="114" HPOS="354" VPOS="985" ID="st4-128"/><SP/><String HEIGHT="25" CONTENT="Ansprechpartner" WIDTH="197" HPOS="481" VPOS="985" ID="st4-129"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="678" VPOS="985" ID="st4-130"/><SP/><String HEIGHT="25" CONTENT="Laut" WIDTH="55" HPOS="705" VPOS="985" ID="st4-131"/><SP/><String HEIGHT="25" CONTENT="einer" WIDTH="62" HPOS="772" VPOS="985" ID="st4-132"/></TextLine><TextLine HPOS="236" VPOS="1023" ID="tl4-22" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="repräsentativen" WIDTH="190" HPOS="236" VPOS="1023" ID="st4-133"/><SP/><String HEIGHT="25" CONTENT="Umfrage" WIDTH="106" HPOS="434" VPOS="1023" ID="st4-134"/><SP/><String HEIGHT="25" CONTENT="suchten" WIDTH="98" HPOS="548" VPOS="1023" ID="st4-135"/><SP/><String HEIGHT="25" CONTENT="62" WIDTH="30" HPOS="654" VPOS="1023" ID="st4-136"/><SP/><String HEIGHT="25" CONTENT="Prozent" WIDTH="94" HPOS="693" VPOS="1023" ID="st4-137"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="795" VPOS="1023" ID="st4-138"/></TextLine><TextLine HPOS="236" VPOS="1062" ID="tl4-23" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="Nichtnutzer" WIDTH="148" HPOS="236" VPOS="1062" ID="st4-139"/><SP/><String HEIGHT="25" CONTENT="von" WIDTH="48" HPOS="399" VPOS="1062" ID="st4-140"/><SP/><String HEIGHT="25" CONTENT="Verbraucherzentralen" WIDTH="265" HPOS="462" VPOS="1062" ID="st4-141"/><SP/><String HEIGHT="25" CONTENT="Rat" WIDTH="40" HPOS="742" VPOS="1062" ID="st4-142"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="37" HPOS="797" VPOS="1062" ID="st4-143"/></TextLine><TextLine HPOS="236" VPOS="1101" ID="tl4-24" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="anderen" WIDTH="100" HPOS="236" VPOS="1101" ID="st4-144"/><SP/><String HEIGHT="25" CONTENT="Akteuren" WIDTH="106" HPOS="351" VPOS="1101" ID="st4-145"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="457" VPOS="1101" ID="st4-146"/><SP/><String HEIGHT="25" CONTENT="42" WIDTH="30" HPOS="486" VPOS="1101" ID="st4-147"/><SP/><String HEIGHT="25" CONTENT="Prozent" WIDTH="93" HPOS="531" VPOS="1101" ID="st4-148"/><SP/><String HEIGHT="25" CONTENT="fanden" WIDTH="87" HPOS="639" VPOS="1101" ID="st4-149"/><String HEIGHT="25" CONTENT="„" WIDTH="11" HPOS="741" VPOS="1101" ID="st4-150"/><String HEIGHT="25" CONTENT="ausrei" WIDTH="71" HPOS="752" VPOS="1101" ID="st4-151" SUBS_TYPE="HypPart1" SUBS_CONTENT="ausreichend"/><HYP CONTENT="-" WIDTH="11" HPOS="823" VPOS="1101" HEIGHT="25"/></TextLine><TextLine HPOS="236" VPOS="1140" ID="tl4-25" WIDTH="598" HEIGHT="25"><String HEIGHT="25" CONTENT="chend" WIDTH="76" HPOS="236" VPOS="1140" ID="st4-152" SUBS_TYPE="HypPart2" SUBS_CONTENT="ausreichend"/><SP/><String HEIGHT="25" CONTENT="Hilfestellung" WIDTH="157" HPOS="326" VPOS="1140" ID="st4-153"/><SP/><String HEIGHT="25" CONTENT="zur" WIDTH="39" HPOS="497" VPOS="1140" ID="st4-154"/><SP/><String HEIGHT="25" CONTENT="Lösung" WIDTH="90" HPOS="549" VPOS="1140" ID="st4-155"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="652" VPOS="1140" ID="st4-156"/><SP/><String HEIGHT="25" CONTENT="Probleme" WIDTH="114" HPOS="705" VPOS="1140" ID="st4-157"/><String HEIGHT="25" CONTENT="“" WIDTH="15" HPOS="819" VPOS="1140" ID="st4-158"/></TextLine><TextLine HPOS="897" VPOS="207" ID="tl4-26" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="im" WIDTH="33" HPOS="897" VPOS="207" ID="st4-159"/><SP/><String HEIGHT="25" CONTENT="Internet" WIDTH="96" HPOS="937" VPOS="207" ID="st4-160"/><String HEIGHT="25" CONTENT="." WIDTH="12" HPOS="1033" VPOS="207" ID="st4-161"/><SP/><String HEIGHT="25" CONTENT="Zudem" WIDTH="86" HPOS="1052" VPOS="207" ID="st4-162"/><SP/><String HEIGHT="25" CONTENT="scheinen" WIDTH="110" HPOS="1145" VPOS="207" ID="st4-163"/><SP/><String HEIGHT="25" CONTENT="verärgerte" WIDTH="122" HPOS="1262" VPOS="207" ID="st4-164"/><SP/><String HEIGHT="25" CONTENT="Verbrau" WIDTH="92" HPOS="1391" VPOS="207" ID="st4-165" SUBS_TYPE="HypPart1" SUBS_CONTENT="Verbraucherinnen"/><HYP CONTENT="-" WIDTH="13" HPOS="1483" VPOS="207" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="246" ID="tl4-27" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="cherinnen" WIDTH="127" HPOS="897" VPOS="246" ID="st4-166" SUBS_TYPE="HypPart2" SUBS_CONTENT="Verbraucherinnen"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="1033" VPOS="246" ID="st4-167"/><SP/><String HEIGHT="25" CONTENT="Verbraucher" WIDTH="149" HPOS="1091" VPOS="246" ID="st4-168"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="1249" VPOS="246" ID="st4-169"/><SP/><String HEIGHT="25" CONTENT="Verbraucherzen" WIDTH="188" HPOS="1295" VPOS="246" ID="st4-170" SUBS_TYPE="HypPart1" SUBS_CONTENT="Verbraucherzentralen"/><HYP CONTENT="-" WIDTH="13" HPOS="1483" VPOS="246" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="285" ID="tl4-28" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="tralen" WIDTH="72" HPOS="897" VPOS="285" ID="st4-171" SUBS_TYPE="HypPart2" SUBS_CONTENT="Verbraucherzentralen"/><SP/><String HEIGHT="25" CONTENT="vorwiegend" WIDTH="144" HPOS="976" VPOS="285" ID="st4-172"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="26" HPOS="1127" VPOS="285" ID="st4-173"/><SP/><String HEIGHT="25" CONTENT="extremen" WIDTH="117" HPOS="1160" VPOS="285" ID="st4-174"/><SP/><String HEIGHT="25" CONTENT="Fällen" WIDTH="74" HPOS="1284" VPOS="285" ID="st4-175"/><SP/><String HEIGHT="25" CONTENT="zu" WIDTH="28" HPOS="1366" VPOS="285" ID="st4-176"/><SP/><String HEIGHT="25" CONTENT="kontak" WIDTH="81" HPOS="1402" VPOS="285" ID="st4-177" SUBS_TYPE="HypPart1" SUBS_CONTENT="kontaktieren"/><HYP CONTENT="-" WIDTH="13" HPOS="1483" VPOS="285" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="323" ID="tl4-29" WIDTH="598" HEIGHT="26"><String HEIGHT="26" CONTENT="tieren" WIDTH="66" HPOS="897" VPOS="323" ID="st4-178" SUBS_TYPE="HypPart2" SUBS_CONTENT="kontaktieren"/><String HEIGHT="26" CONTENT=":" WIDTH="11" HPOS="963" VPOS="323" ID="st4-179"/><SP/><String HEIGHT="26" CONTENT="31" WIDTH="30" HPOS="987" VPOS="323" ID="st4-180"/><SP/><String HEIGHT="26" CONTENT="Prozent" WIDTH="91" HPOS="1030" VPOS="323" ID="st4-181"/><SP/><String HEIGHT="26" CONTENT="der" WIDTH="38" HPOS="1134" VPOS="323" ID="st4-182"/><SP/><String HEIGHT="26" CONTENT="Beratungen" WIDTH="137" HPOS="1186" VPOS="323" ID="st4-183"/><SP/><String HEIGHT="26" CONTENT="bezogen" WIDTH="99" HPOS="1336" VPOS="323" ID="st4-184"/><SP/><String HEIGHT="26" CONTENT="sich" WIDTH="47" HPOS="1448" VPOS="323" ID="st4-185"/></TextLine><TextLine HPOS="897" VPOS="362" ID="tl4-30" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="laut" WIDTH="46" HPOS="897" VPOS="362" ID="st4-186"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="38" HPOS="951" VPOS="362" ID="st4-187"/><SP/><String HEIGHT="25" CONTENT="Studie" WIDTH="74" HPOS="996" VPOS="362" ID="st4-188"/><String HEIGHT="25" CONTENT="„" WIDTH="14" HPOS="1078" VPOS="362" ID="st4-189"/><String HEIGHT="25" CONTENT="Nutzen" WIDTH="86" HPOS="1092" VPOS="362" ID="st4-190"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1185" VPOS="362" ID="st4-191"/><SP/><String HEIGHT="25" CONTENT="Verbraucherberatung" WIDTH="251" HPOS="1231" VPOS="362" ID="st4-192"/><String HEIGHT="25" CONTENT="“" WIDTH="14" HPOS="1482" VPOS="362" ID="st4-193"/></TextLine><TextLine HPOS="897" VPOS="401" ID="tl4-31" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="auf" WIDTH="38" HPOS="897" VPOS="401" ID="st4-194"/><SP/><String HEIGHT="25" CONTENT="unlautere" WIDTH="115" HPOS="942" VPOS="401" ID="st4-195"/><SP/><String HEIGHT="25" CONTENT="Geschäftspraktiken" WIDTH="235" HPOS="1064" VPOS="401" ID="st4-196"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="1307" VPOS="401" ID="st4-197"/><SP/><String HEIGHT="25" CONTENT="19" WIDTH="30" HPOS="1364" VPOS="401" ID="st4-198"/><SP/><String HEIGHT="25" CONTENT="Prozent" WIDTH="94" HPOS="1402" VPOS="401" ID="st4-199"/></TextLine><TextLine HPOS="897" VPOS="440" ID="tl4-32" WIDTH="502" HEIGHT="25"><String HEIGHT="25" CONTENT="auf" WIDTH="39" HPOS="897" VPOS="440" ID="st4-200"/><SP/><String HEIGHT="25" CONTENT="Probleme" WIDTH="116" HPOS="943" VPOS="440" ID="st4-201"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="36" HPOS="1067" VPOS="440" ID="st4-202"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1111" VPOS="440" ID="st4-203"/><SP/><String HEIGHT="25" CONTENT="Rechnungsstellung" WIDTH="227" HPOS="1158" VPOS="440" ID="st4-204"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="1385" VPOS="440" ID="st4-205"/></TextLine><TextLine HPOS="1399" VPOS="439" ID="tl4-33" WIDTH="8" HEIGHT="15"><String HEIGHT="15" CONTENT="8" WIDTH="8" HPOS="1399" VPOS="439" ID="st4-206"/></TextLine><TextLine HPOS="897" VPOS="518" ID="tl4-34" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Basierend" WIDTH="118" HPOS="897" VPOS="518" ID="st4-207"/><SP/><String HEIGHT="25" CONTENT="auf" WIDTH="39" HPOS="1027" VPOS="518" ID="st4-208"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="47" HPOS="1077" VPOS="518" ID="st4-209"/><SP/><String HEIGHT="25" CONTENT="Erkenntnissen" WIDTH="175" HPOS="1135" VPOS="518" ID="st4-210"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1322" VPOS="518" ID="st4-211"/><SP/><String HEIGHT="25" CONTENT="Beschwer" WIDTH="111" HPOS="1372" VPOS="518" ID="st4-212" SUBS_TYPE="HypPart1" SUBS_CONTENT="Beschwerdeforschung"/><HYP CONTENT="-" WIDTH="13" HPOS="1483" VPOS="518" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="557" ID="tl4-35" WIDTH="616" HEIGHT="25"><String HEIGHT="25" CONTENT="deforschung" WIDTH="153" HPOS="897" VPOS="557" ID="st4-213" SUBS_TYPE="HypPart2" SUBS_CONTENT="Beschwerdeforschung"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="37" HPOS="1067" VPOS="557" ID="st4-214"/><SP/><String HEIGHT="25" CONTENT="Anbietern" WIDTH="122" HPOS="1122" VPOS="557" ID="st4-215"/><SP/><String HEIGHT="25" CONTENT="kann" WIDTH="62" HPOS="1262" VPOS="557" ID="st4-216"/><SP/><String HEIGHT="25" CONTENT="das" WIDTH="40" HPOS="1342" VPOS="557" ID="st4-217"/><SP/><String HEIGHT="25" CONTENT="Eisberg" WIDTH="87" HPOS="1400" VPOS="557" ID="st4-218"/><String HEIGHT="25" CONTENT="-" WIDTH="13" HPOS="1487" VPOS="557" ID="st4-219"/><String HEIGHT="25" CONTENT="­" WIDTH="13" HPOS="1500" VPOS="557" ID="st4-220"/></TextLine><TextLine HPOS="897" VPOS="596" ID="tl4-36" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="Phänomen" WIDTH="126" HPOS="897" VPOS="596" ID="st4-221"/><String HEIGHT="25" CONTENT="," WIDTH="16" HPOS="1023" VPOS="596" ID="st4-222"/><SP/><String HEIGHT="25" CONTENT="nach" WIDTH="61" HPOS="1047" VPOS="596" ID="st4-223"/><SP/><String HEIGHT="25" CONTENT="dem" WIDTH="54" HPOS="1117" VPOS="596" ID="st4-224"/><SP/><String HEIGHT="25" CONTENT="sich" WIDTH="49" HPOS="1179" VPOS="596" ID="st4-225"/><SP/><String HEIGHT="25" CONTENT="nur" WIDTH="43" HPOS="1237" VPOS="596" ID="st4-226"/><SP/><String HEIGHT="25" CONTENT="ein" WIDTH="38" HPOS="1289" VPOS="596" ID="st4-227"/><SP/><String HEIGHT="25" CONTENT="kleinerer" WIDTH="108" HPOS="1336" VPOS="596" ID="st4-228"/><SP/><String HEIGHT="25" CONTENT="Teil" WIDTH="44" HPOS="1452" VPOS="596" ID="st4-229"/></TextLine><TextLine HPOS="897" VPOS="634" ID="tl4-37" WIDTH="599" HEIGHT="26"><String HEIGHT="26" CONTENT="der" WIDTH="39" HPOS="897" VPOS="634" ID="st4-230"/><SP/><String HEIGHT="26" CONTENT="unzufriedenen" WIDTH="179" HPOS="952" VPOS="634" ID="st4-231"/><SP/><String HEIGHT="26" CONTENT="Kunden" WIDTH="97" HPOS="1147" VPOS="634" ID="st4-232"/><SP/><String HEIGHT="26" CONTENT="beim" WIDTH="62" HPOS="1260" VPOS="634" ID="st4-233"/><SP/><String HEIGHT="26" CONTENT="Anbieter" WIDTH="106" HPOS="1337" VPOS="634" ID="st4-234"/><SP/><String HEIGHT="26" CONTENT="be" WIDTH="26" HPOS="1458" VPOS="634" ID="st4-235" SUBS_TYPE="HypPart1" SUBS_CONTENT="beschwert"/><HYP CONTENT="-" WIDTH="12" HPOS="1484" VPOS="634" HEIGHT="26"/></TextLine><TextLine HPOS="897" VPOS="673" ID="tl4-38" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="schwert" WIDTH="90" HPOS="897" VPOS="673" ID="st4-236" SUBS_TYPE="HypPart2" SUBS_CONTENT="beschwert"/><String HEIGHT="25" CONTENT="," WIDTH="13" HPOS="987" VPOS="673" ID="st4-237"/><SP/><String HEIGHT="25" CONTENT="als" WIDTH="32" HPOS="1011" VPOS="673" ID="st4-238"/><SP/><String HEIGHT="25" CONTENT="theoretisches" WIDTH="162" HPOS="1054" VPOS="673" ID="st4-239"/><SP/><String HEIGHT="25" CONTENT="Konstrukt" WIDTH="121" HPOS="1227" VPOS="673" ID="st4-240"/><SP/><String HEIGHT="25" CONTENT="auf" WIDTH="39" HPOS="1359" VPOS="673" ID="st4-241"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="1409" VPOS="673" ID="st4-242"/><SP/><String HEIGHT="25" CONTENT="Be" WIDTH="26" HPOS="1457" VPOS="673" ID="st4-243" SUBS_TYPE="HypPart1" SUBS_CONTENT="Beschwerden"/><HYP CONTENT="-" WIDTH="13" HPOS="1483" VPOS="673" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="712" ID="tl4-39" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="schwerden" WIDTH="125" HPOS="897" VPOS="712" ID="st4-244" SUBS_TYPE="HypPart2" SUBS_CONTENT="Beschwerden"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="1022" VPOS="712" ID="st4-245"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="1044" VPOS="712" ID="st4-246"/><SP/><String HEIGHT="25" CONTENT="in" WIDTH="25" HPOS="1089" VPOS="712" ID="st4-247"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="47" HPOS="1122" VPOS="712" ID="st4-248"/><SP/><String HEIGHT="25" CONTENT="Verbraucherzentralen" WIDTH="264" HPOS="1176" VPOS="712" ID="st4-249"/><SP/><String HEIGHT="25" CONTENT="ein" WIDTH="36" HPOS="1448" VPOS="712" ID="st4-250" SUBS_TYPE="HypPart1" SUBS_CONTENT="eingehen"/><HYP CONTENT="-" WIDTH="12" HPOS="1484" VPOS="712" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="751" ID="tl4-40" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="gehen" WIDTH="69" HPOS="897" VPOS="751" ID="st4-251" SUBS_TYPE="HypPart2" SUBS_CONTENT="eingehen"/><String HEIGHT="25" CONTENT="," WIDTH="14" HPOS="966" VPOS="751" ID="st4-252"/><SP/><String HEIGHT="25" CONTENT="übertragen" WIDTH="133" HPOS="989" VPOS="751" ID="st4-253"/><SP/><String HEIGHT="25" CONTENT="werden" WIDTH="84" HPOS="1131" VPOS="751" ID="st4-254"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="1215" VPOS="751" ID="st4-255"/><SP/><String HEIGHT="25" CONTENT="Die" WIDTH="42" HPOS="1238" VPOS="751" ID="st4-256"/><SP/><String HEIGHT="25" CONTENT="Vermutung" WIDTH="132" HPOS="1289" VPOS="751" ID="st4-257"/><String HEIGHT="25" CONTENT="," WIDTH="15" HPOS="1421" VPOS="751" ID="st4-258"/><SP/><String HEIGHT="25" CONTENT="dass" WIDTH="51" HPOS="1445" VPOS="751" ID="st4-259"/></TextLine><TextLine HPOS="897" VPOS="790" ID="tl4-41" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="897" VPOS="790" ID="st4-260"/><SP/><String HEIGHT="25" CONTENT="Beschwerdezahl" WIDTH="195" HPOS="955" VPOS="790" ID="st4-261"/><SP/><String HEIGHT="25" CONTENT="bei" WIDTH="37" HPOS="1170" VPOS="790" ID="st4-262"/><SP/><String HEIGHT="25" CONTENT="den" WIDTH="46" HPOS="1228" VPOS="790" ID="st4-263"/><SP/><String HEIGHT="25" CONTENT="Verbraucherzen­" WIDTH="201" HPOS="1295" VPOS="790" ID="st4-264"/></TextLine><TextLine HPOS="897" VPOS="829" ID="tl4-42" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="tralen" WIDTH="72" HPOS="897" VPOS="829" ID="st4-265"/><SP/><String HEIGHT="25" CONTENT="nicht" WIDTH="66" HPOS="982" VPOS="829" ID="st4-266"/><SP/><String HEIGHT="25" CONTENT="die" WIDTH="37" HPOS="1061" VPOS="829" ID="st4-267"/><SP/><String HEIGHT="25" CONTENT="Spitze" WIDTH="68" HPOS="1112" VPOS="829" ID="st4-268"/><String HEIGHT="25" CONTENT="," WIDTH="12" HPOS="1180" VPOS="829" ID="st4-269"/><SP/><String HEIGHT="25" CONTENT="sondern" WIDTH="100" HPOS="1205" VPOS="829" ID="st4-270"/><SP/><String HEIGHT="25" CONTENT="ein" WIDTH="38" HPOS="1319" VPOS="829" ID="st4-271"/><SP/><String HEIGHT="25" CONTENT="Punkt" WIDTH="73" HPOS="1371" VPOS="829" ID="st4-272"/><SP/><String HEIGHT="25" CONTENT="auf" WIDTH="39" HPOS="1457" VPOS="829" ID="st4-273"/></TextLine><TextLine HPOS="897" VPOS="868" ID="tl4-43" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="897" VPOS="868" ID="st4-274"/><SP/><String HEIGHT="25" CONTENT="Spitze" WIDTH="73" HPOS="947" VPOS="868" ID="st4-275"/><SP/><String HEIGHT="25" CONTENT="des" WIDTH="40" HPOS="1030" VPOS="868" ID="st4-276"/><SP/><String HEIGHT="25" CONTENT="Eisbergs" WIDTH="98" HPOS="1080" VPOS="868" ID="st4-277"/><SP/><String HEIGHT="25" CONTENT="darstellt" WIDTH="96" HPOS="1189" VPOS="868" ID="st4-278"/><String HEIGHT="25" CONTENT="," WIDTH="11" HPOS="1285" VPOS="868" ID="st4-279"/><SP/><String HEIGHT="25" CONTENT="ist" WIDTH="29" HPOS="1306" VPOS="868" ID="st4-280"/><SP/><String HEIGHT="25" CONTENT="wahrschein" WIDTH="138" HPOS="1345" VPOS="868" ID="st4-281" SUBS_TYPE="HypPart1" SUBS_CONTENT="wahrscheinlich"/><HYP CONTENT="-" WIDTH="13" HPOS="1483" VPOS="868" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="907" ID="tl4-44" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="lich" WIDTH="47" HPOS="897" VPOS="907" ID="st4-282" SUBS_TYPE="HypPart2" SUBS_CONTENT="wahrscheinlich"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="50" HPOS="958" VPOS="907" ID="st4-283"/><SP/><String HEIGHT="25" CONTENT="würde" WIDTH="76" HPOS="1023" VPOS="907" ID="st4-284"/><SP/><String HEIGHT="25" CONTENT="durch" WIDTH="71" HPOS="1114" VPOS="907" ID="st4-285"/><SP/><String HEIGHT="25" CONTENT="eine" WIDTH="52" HPOS="1200" VPOS="907" ID="st4-286"/><SP/><String HEIGHT="25" CONTENT="empirische" WIDTH="134" HPOS="1267" VPOS="907" ID="st4-287"/><SP/><String HEIGHT="25" CONTENT="Unter­" WIDTH="80" HPOS="1416" VPOS="907" ID="st4-288"/></TextLine><TextLine HPOS="897" VPOS="946" ID="tl4-45" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="suchung" WIDTH="105" HPOS="897" VPOS="946" ID="st4-289"/><SP/><String HEIGHT="25" CONTENT="an" WIDTH="30" HPOS="1011" VPOS="946" ID="st4-290"/><SP/><String HEIGHT="25" CONTENT="Aussagekraft" WIDTH="153" HPOS="1050" VPOS="946" ID="st4-291"/><SP/><String HEIGHT="25" CONTENT="gewinnen" WIDTH="114" HPOS="1212" VPOS="946" ID="st4-292"/><String HEIGHT="25" CONTENT="." WIDTH="15" HPOS="1326" VPOS="946" ID="st4-293"/><SP/><String HEIGHT="25" CONTENT="Im" WIDTH="34" HPOS="1350" VPOS="946" ID="st4-294"/><SP/><String HEIGHT="25" CONTENT="Rahmen" WIDTH="103" HPOS="1393" VPOS="946" ID="st4-295"/></TextLine><TextLine HPOS="897" VPOS="985" ID="tl4-46" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="897" VPOS="985" ID="st4-296"/><SP/><String HEIGHT="25" CONTENT="Marktwächter" WIDTH="168" HPOS="959" VPOS="985" ID="st4-297"/><String HEIGHT="25" CONTENT="-" WIDTH="14" HPOS="1127" VPOS="985" ID="st4-298"/><String HEIGHT="25" CONTENT="Konzepte" WIDTH="112" HPOS="1141" VPOS="985" ID="st4-299"/><SP/><String HEIGHT="25" CONTENT="der" WIDTH="39" HPOS="1276" VPOS="985" ID="st4-300"/><SP/><String HEIGHT="25" CONTENT="Verbraucher­" WIDTH="159" HPOS="1337" VPOS="985" ID="st4-301"/></TextLine><TextLine HPOS="897" VPOS="1023" ID="tl4-47" WIDTH="599" HEIGHT="26"><String HEIGHT="26" CONTENT="zentralen" WIDTH="115" HPOS="897" VPOS="1023" ID="st4-302"/><SP/><String HEIGHT="26" CONTENT="sollte" WIDTH="66" HPOS="1024" VPOS="1023" ID="st4-303"/><SP/><String HEIGHT="26" CONTENT="die" WIDTH="37" HPOS="1102" VPOS="1023" ID="st4-304"/><SP/><String HEIGHT="26" CONTENT="Beschwerdestatistik" WIDTH="238" HPOS="1151" VPOS="1023" ID="st4-305"/><SP/><String HEIGHT="26" CONTENT="deshalb" WIDTH="95" HPOS="1401" VPOS="1023" ID="st4-306"/></TextLine><TextLine HPOS="897" VPOS="1062" ID="tl4-48" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="durch" WIDTH="72" HPOS="897" VPOS="1062" ID="st4-307"/><SP/><String HEIGHT="25" CONTENT="repräsentative" WIDTH="173" HPOS="991" VPOS="1062" ID="st4-308"/><SP/><String HEIGHT="25" CONTENT="Umfragen" WIDTH="115" HPOS="1186" VPOS="1062" ID="st4-309"/><String HEIGHT="25" CONTENT="," WIDTH="15" HPOS="1301" VPOS="1062" ID="st4-310"/><SP/><String HEIGHT="25" CONTENT="Erkenntnisse" WIDTH="158" HPOS="1338" VPOS="1062" ID="st4-311"/></TextLine><TextLine HPOS="897" VPOS="1101" ID="tl4-49" WIDTH="599" HEIGHT="25"><String HEIGHT="25" CONTENT="von" WIDTH="48" HPOS="897" VPOS="1101" ID="st4-312"/><SP/><String HEIGHT="25" CONTENT="Schlichtungsstellen" WIDTH="238" HPOS="952" VPOS="1101" ID="st4-313"/><SP/><String HEIGHT="25" CONTENT="und" WIDTH="49" HPOS="1197" VPOS="1101" ID="st4-314"/><SP/><String HEIGHT="25" CONTENT="Marktstudien" WIDTH="164" HPOS="1253" VPOS="1101" ID="st4-315"/><SP/><String HEIGHT="25" CONTENT="verifi" WIDTH="62" HPOS="1424" VPOS="1101" ID="st4-316" SUBS_TYPE="HypPart1" SUBS_CONTENT="verifiziert"/><HYP CONTENT="-" WIDTH="10" HPOS="1486" VPOS="1101" HEIGHT="25"/></TextLine><TextLine HPOS="897" VPOS="1140" ID="tl4-50" WIDTH="159" HEIGHT="25"><String HEIGHT="25" CONTENT="ziert" WIDTH="54" HPOS="897" VPOS="1140" ID="st4-317" SUBS_TYPE="HypPart2" SUBS_CONTENT="verifiziert"/><SP/><String HEIGHT="25" CONTENT="werden" WIDTH="84" HPOS="958" VPOS="1140" ID="st4-318"/><String HEIGHT="25" CONTENT="." WIDTH="14" HPOS="1042" VPOS="1140" ID="st4-319"/></TextLine><TextLine HPOS="236" VPOS="1394" ID="tl4-51" WIDTH="1260" HEIGHT="18"><String HEIGHT="18" CONTENT="1" WIDTH="11" HPOS="236" VPOS="1394" ID="st4-320"/><SP/><String HEIGHT="18" CONTENT="Dr" WIDTH="18" HPOS="267" VPOS="1394" ID="st4-321"/><String HEIGHT="18" CONTENT="." WIDTH="9" HPOS="285" VPOS="1394" ID="st4-322"/><SP/><String HEIGHT="18" CONTENT="Christina" WIDTH="85" HPOS="299" VPOS="1394" ID="st4-323"/><SP/><String HEIGHT="18" CONTENT="Feldmeier" WIDTH="89" HPOS="389" VPOS="1394" ID="st4-324"/><SP/><String HEIGHT="18" CONTENT="ist" WIDTH="21" HPOS="483" VPOS="1394" ID="st4-325"/><SP/><String HEIGHT="18" CONTENT="Betriebswirtschaftlerin" WIDTH="204" HPOS="509" VPOS="1394" ID="st4-326"/><SP/><String HEIGHT="18" CONTENT="und" WIDTH="36" HPOS="718" VPOS="1394" ID="st4-327"/><SP/><String HEIGHT="18" CONTENT="leitet" WIDTH="45" HPOS="760" VPOS="1394" ID="st4-328"/><SP/><String HEIGHT="18" CONTENT="das" WIDTH="30" HPOS="810" VPOS="1394" ID="st4-329"/><SP/><String HEIGHT="18" CONTENT="Controlling" WIDTH="106" HPOS="845" VPOS="1394" ID="st4-330"/><SP/><String HEIGHT="18" CONTENT="der" WIDTH="29" HPOS="957" VPOS="1394" ID="st4-331"/><SP/><String HEIGHT="18" CONTENT="Verbraucherzentrale" WIDTH="182" HPOS="991" VPOS="1394" ID="st4-332"/><SP/><String HEIGHT="18" CONTENT="Nordrhein" WIDTH="88" HPOS="1178" VPOS="1394" ID="st4-333"/><String HEIGHT="18" CONTENT="-" WIDTH="10" HPOS="1266" VPOS="1394" ID="st4-334"/><String HEIGHT="18" CONTENT="Westfalen" WIDTH="88" HPOS="1276" VPOS="1394" ID="st4-335"/><String HEIGHT="18" CONTENT="." WIDTH="10" HPOS="1364" VPOS="1394" ID="st4-336"/><SP/><String HEIGHT="18" CONTENT="Dr" WIDTH="18" HPOS="1379" VPOS="1394" ID="st4-337"/><String HEIGHT="18" CONTENT="." WIDTH="9" HPOS="1397" VPOS="1394" ID="st4-338"/><SP/><String HEIGHT="18" CONTENT="Christian" WIDTH="85" HPOS="1411" VPOS="1394" ID="st4-339"/></TextLine><TextLine HPOS="267" VPOS="1422" ID="tl4-52" WIDTH="1229" HEIGHT="18"><String HEIGHT="18" CONTENT="Bala" WIDTH="38" HPOS="267" VPOS="1422" ID="st4-340"/><SP/><String HEIGHT="18" CONTENT="ist" WIDTH="21" HPOS="311" VPOS="1422" ID="st4-341"/><SP/><String HEIGHT="18" CONTENT="Sozialwissenschaftler" WIDTH="189" HPOS="338" VPOS="1422" ID="st4-342"/><SP/><String HEIGHT="18" CONTENT="und" WIDTH="37" HPOS="532" VPOS="1422" ID="st4-343"/><SP/><String HEIGHT="18" CONTENT="Mitarbeiter" WIDTH="101" HPOS="574" VPOS="1422" ID="st4-344"/><SP/><String HEIGHT="18" CONTENT="des" WIDTH="29" HPOS="681" VPOS="1422" ID="st4-345"/><SP/><String HEIGHT="18" CONTENT="Kompetenzzentrums" WIDTH="187" HPOS="716" VPOS="1422" ID="st4-346"/><SP/><String HEIGHT="18" CONTENT="Verbraucherforschung" WIDTH="201" HPOS="909" VPOS="1422" ID="st4-347"/><SP/><String HEIGHT="18" CONTENT="NRW" WIDTH="48" HPOS="1116" VPOS="1422" ID="st4-348"/><String HEIGHT="18" CONTENT="(" WIDTH="11" HPOS="1169" VPOS="1422" ID="st4-349"/><String HEIGHT="18" CONTENT="KVF" WIDTH="33" HPOS="1180" VPOS="1422" ID="st4-350"/><SP/><String HEIGHT="18" CONTENT="NRW" WIDTH="41" HPOS="1219" VPOS="1422" ID="st4-351"/><String HEIGHT="18" CONTENT=")" WIDTH="14" HPOS="1260" VPOS="1422" ID="st4-352"/><SP/><String HEIGHT="18" CONTENT="der" WIDTH="29" HPOS="1279" VPOS="1422" ID="st4-353"/><SP/><String HEIGHT="18" CONTENT="Verbraucherzentrale" WIDTH="182" HPOS="1314" VPOS="1422" ID="st4-354"/></TextLine><TextLine HPOS="267" VPOS="1449" ID="tl4-53" WIDTH="196" HEIGHT="19"><String HEIGHT="19" CONTENT="Nordrhein" WIDTH="88" HPOS="267" VPOS="1449" ID="st4-355"/><String HEIGHT="19" CONTENT="-" WIDTH="10" HPOS="355" VPOS="1449" ID="st4-356"/><String HEIGHT="19" CONTENT="Westfalen" WIDTH="88" HPOS="365" VPOS="1449" ID="st4-357"/><String HEIGHT="19" CONTENT="." WIDTH="10" HPOS="453" VPOS="1449" ID="st4-358"/></TextLine><TextLine HPOS="236" VPOS="1477" ID="tl4-54" WIDTH="1104" HEIGHT="19"><String HEIGHT="19" CONTENT="2" WIDTH="11" HPOS="236" VPOS="1477" ID="st4-359"/><SP/><String HEIGHT="19" CONTENT="vet/dpa" WIDTH="63" HPOS="267" VPOS="1477" ID="st4-360"/><String HEIGHT="19" CONTENT=":" WIDTH="9" HPOS="330" VPOS="1477" ID="st4-361"/><SP/><String HEIGHT="19" CONTENT="Zahlen" WIDTH="62" HPOS="344" VPOS="1477" ID="st4-362"/><SP/><String HEIGHT="19" CONTENT="der" WIDTH="28" HPOS="411" VPOS="1477" ID="st4-363"/><SP/><String HEIGHT="19" CONTENT="Finanzaufsicht" WIDTH="125" HPOS="444" VPOS="1477" ID="st4-364"/><String HEIGHT="19" CONTENT=":" WIDTH="9" HPOS="569" VPOS="1477" ID="st4-365"/><SP/><String HEIGHT="19" CONTENT="Mehr" WIDTH="48" HPOS="583" VPOS="1477" ID="st4-366"/><SP/><String HEIGHT="19" CONTENT="als" WIDTH="23" HPOS="636" VPOS="1477" ID="st4-367"/><SP/><String HEIGHT="19" CONTENT="16" WIDTH="20" HPOS="664" VPOS="1477" ID="st4-368"/><String HEIGHT="19" CONTENT="." WIDTH="10" HPOS="684" VPOS="1477" ID="st4-369"/><String HEIGHT="19" CONTENT="000" WIDTH="30" HPOS="694" VPOS="1477" ID="st4-370"/><SP/><String HEIGHT="19" CONTENT="Beschwerden" WIDTH="116" HPOS="729" VPOS="1477" ID="st4-371"/><SP/><String HEIGHT="19" CONTENT="über" WIDTH="39" HPOS="850" VPOS="1477" ID="st4-372"/><SP/><String HEIGHT="19" CONTENT="Anlageberater" WIDTH="117" HPOS="894" VPOS="1477" ID="st4-373"/><String HEIGHT="19" CONTENT="," WIDTH="9" HPOS="1011" VPOS="1477" ID="st4-374"/><SP/><String HEIGHT="19" CONTENT="in" WIDTH="16" HPOS="1025" VPOS="1477" ID="st4-375"/><String HEIGHT="19" CONTENT=":" WIDTH="8" HPOS="1041" VPOS="1477" ID="st4-376"/><SP/><String HEIGHT="19" CONTENT="Spiegel" WIDTH="61" HPOS="1054" VPOS="1477" ID="st4-377"/><SP/><String HEIGHT="19" CONTENT="Online" WIDTH="57" HPOS="1120" VPOS="1477" ID="st4-378"/><String HEIGHT="19" CONTENT="," WIDTH="10" HPOS="1177" VPOS="1477" ID="st4-379"/><SP/><String HEIGHT="19" CONTENT="27" WIDTH="18" HPOS="1192" VPOS="1477" ID="st4-380"/><String HEIGHT="19" CONTENT="." WIDTH="9" HPOS="1210" VPOS="1477" ID="st4-381"/><SP/><String HEIGHT="19" CONTENT="August" WIDTH="61" HPOS="1224" VPOS="1477" ID="st4-382"/><SP/><String HEIGHT="19" CONTENT="2014" WIDTH="40" HPOS="1290" VPOS="1477" ID="st4-383"/><String HEIGHT="19" CONTENT="," WIDTH="10" HPOS="1330" VPOS="1477" ID="st4-384"/></TextLine><TextLine HPOS="267" VPOS="1505" ID="tl4-55" WIDTH="1167" HEIGHT="19"><String HEIGHT="19" CONTENT="http" WIDTH="36" HPOS="267" VPOS="1505" ID="st4-385"/><String HEIGHT="19" CONTENT=":" WIDTH="9" HPOS="303" VPOS="1505" ID="st4-386"/><String HEIGHT="19" CONTENT="//www" WIDTH="46" HPOS="312" VPOS="1505" ID="st4-387"/><String HEIGHT="19" CONTENT="." WIDTH="10" HPOS="358" VPOS="1505" ID="st4-388"/><String HEIGHT="19" CONTENT="spiegel" WIDTH="64" HPOS="368" VPOS="1505" ID="st4-389"/><String HEIGHT="19" CONTENT="." WIDTH="9" HPOS="432" VPOS="1505" ID="st4-390"/><String HEIGHT="19" CONTENT="de/wirtschaft/service/anlageberatung" WIDTH="331" HPOS="441" VPOS="1505" ID="st4-391"/><String HEIGHT="19" CONTENT="-" WIDTH="9" HPOS="772" VPOS="1505" ID="st4-392"/><String HEIGHT="19" CONTENT="tausende" WIDTH="74" HPOS="781" VPOS="1505" ID="st4-393"/><String HEIGHT="19" CONTENT="-" WIDTH="9" HPOS="855" VPOS="1505" ID="st4-394"/><String HEIGHT="19" CONTENT="kunden" WIDTH="55" HPOS="864" VPOS="1505" ID="st4-395"/><String HEIGHT="19" CONTENT="-" WIDTH="9" HPOS="919" VPOS="1505" ID="st4-396"/><String HEIGHT="19" CONTENT="fuehlen" WIDTH="65" HPOS="928" VPOS="1505" ID="st4-397"/><String HEIGHT="19" CONTENT="-" WIDTH="9" HPOS="993" VPOS="1505" ID="st4-398"/><String HEIGHT="19" CONTENT="sich" WIDTH="37" HPOS="1002" VPOS="1505" ID="st4-399"/><String HEIGHT="19" CONTENT="-" WIDTH="9" HPOS="1039" VPOS="1505" ID="st4-400"/><String HEIGHT="19" CONTENT="schlecht" WIDTH="73" HPOS="1048" VPOS="1505" ID="st4-401"/><String HEIGHT="19" CONTENT="-" WIDTH="9" HPOS="1121" VPOS="1505" ID="st4-402"/><String HEIGHT="19" CONTENT="beraten" WIDTH="65" HPOS="1130" VPOS="1505" ID="st4-403"/><String HEIGHT="19" CONTENT="-" WIDTH="9" HPOS="1195" VPOS="1505" ID="st4-404"/><String HEIGHT="19" CONTENT="a" WIDTH="9" HPOS="1204" VPOS="1505" ID="st4-405"/><String HEIGHT="19" CONTENT="-" WIDTH="9" HPOS="1213" VPOS="1505" ID="st4-406"/><String HEIGHT="19" CONTENT="988312" WIDTH="56" HPOS="1222" VPOS="1505" ID="st4-407"/><String HEIGHT="19" CONTENT="." WIDTH="9" HPOS="1278" VPOS="1505" ID="st4-408"/><String HEIGHT="19" CONTENT="html" WIDTH="37" HPOS="1287" VPOS="1505" ID="st4-409"/><String HEIGHT="19" CONTENT="(" WIDTH="8" HPOS="1329" VPOS="1505" ID="st4-410"/><String HEIGHT="19" CONTENT="28" WIDTH="18" HPOS="1337" VPOS="1505" ID="st4-411"/><String HEIGHT="19" CONTENT="." WIDTH="9" HPOS="1355" VPOS="1505" ID="st4-412"/><String HEIGHT="19" CONTENT="8" WIDTH="8" HPOS="1364" VPOS="1505" ID="st4-413"/><String HEIGHT="19" CONTENT="." WIDTH="9" HPOS="1372" VPOS="1505" ID="st4-414"/><String HEIGHT="19" CONTENT="2014" WIDTH="35" HPOS="1381" VPOS="1505" ID="st4-415"/><String HEIGHT="19" CONTENT=")" WIDTH="9" HPOS="1416" VPOS="1505" ID="st4-416"/><String HEIGHT="19" CONTENT="." WIDTH="9" HPOS="1425" VPOS="1505" ID="st4-417"/></TextLine><TextLine HPOS="236" VPOS="1533" ID="tl4-56" WIDTH="1260" HEIGHT="18"><String HEIGHT="18" CONTENT="3" WIDTH="11" HPOS="236" VPOS="1533" ID="st4-418"/><SP/><String HEIGHT="18" CONTENT="James" WIDTH="52" HPOS="267" VPOS="1533" ID="st4-419"/><SP/><String HEIGHT="18" CONTENT="L" WIDTH="8" HPOS="325" VPOS="1533" ID="st4-420"/><String HEIGHT="18" CONTENT="." WIDTH="8" HPOS="333" VPOS="1533" ID="st4-421"/><SP/><String HEIGHT="18" CONTENT="Heskett" WIDTH="62" HPOS="347" VPOS="1533" ID="st4-422"/><String HEIGHT="18" CONTENT="," WIDTH="9" HPOS="409" VPOS="1533" ID="st4-423"/><SP/><String HEIGHT="18" CONTENT="W" WIDTH="12" HPOS="424" VPOS="1533" ID="st4-424"/><String HEIGHT="18" CONTENT="." WIDTH="12" HPOS="436" VPOS="1533" ID="st4-425"/><SP/><String HEIGHT="18" CONTENT="Earl" WIDTH="34" HPOS="454" VPOS="1533" ID="st4-426"/><SP/><String HEIGHT="18" CONTENT="Sasser" WIDTH="51" HPOS="494" VPOS="1533" ID="st4-427"/><SP/><String HEIGHT="18" CONTENT="und" WIDTH="36" HPOS="551" VPOS="1533" ID="st4-428"/><SP/><String HEIGHT="18" CONTENT="Leonard" WIDTH="72" HPOS="593" VPOS="1533" ID="st4-429"/><SP/><String HEIGHT="18" CONTENT="A" WIDTH="9" HPOS="671" VPOS="1533" ID="st4-430"/><String HEIGHT="18" CONTENT="." WIDTH="10" HPOS="680" VPOS="1533" ID="st4-431"/><SP/><String HEIGHT="18" CONTENT="Schlesinger" WIDTH="95" HPOS="696" VPOS="1533" ID="st4-432"/><String HEIGHT="18" CONTENT=":" WIDTH="9" HPOS="791" VPOS="1533" ID="st4-433"/><SP/><String HEIGHT="18" CONTENT="The" WIDTH="34" HPOS="806" VPOS="1533" ID="st4-434"/><SP/><String HEIGHT="18" CONTENT="Service" WIDTH="61" HPOS="846" VPOS="1533" ID="st4-435"/><SP/><String HEIGHT="18" CONTENT="Profit" WIDTH="48" HPOS="913" VPOS="1533" ID="st4-436"/><SP/><String HEIGHT="18" CONTENT="Chain" WIDTH="50" HPOS="967" VPOS="1533" ID="st4-437"/><String HEIGHT="18" CONTENT=":" WIDTH="10" HPOS="1017" VPOS="1533" ID="st4-438"/><SP/><String HEIGHT="18" CONTENT="How" WIDTH="42" HPOS="1033" VPOS="1533" ID="st4-439"/><SP/><String HEIGHT="18" CONTENT="Leading" WIDTH="70" HPOS="1081" VPOS="1533" ID="st4-440"/><SP/><String HEIGHT="18" CONTENT="Companies" WIDTH="100" HPOS="1157" VPOS="1533" ID="st4-441"/><SP/><String HEIGHT="18" CONTENT="Link" WIDTH="40" HPOS="1263" VPOS="1533" ID="st4-442"/><SP/><String HEIGHT="18" CONTENT="Profit" WIDTH="48" HPOS="1309" VPOS="1533" ID="st4-443"/><SP/><String HEIGHT="18" CONTENT="and" WIDTH="34" HPOS="1363" VPOS="1533" ID="st4-444"/><SP/><String HEIGHT="18" CONTENT="Growth" WIDTH="68" HPOS="1403" VPOS="1533" ID="st4-445"/><SP/><String HEIGHT="18" CONTENT="to" WIDTH="19" HPOS="1477" VPOS="1533" ID="st4-446"/></TextLine><TextLine HPOS="267" VPOS="1561" ID="tl4-57" WIDTH="1229" HEIGHT="18"><String HEIGHT="18" CONTENT="Loyalty" WIDTH="61" HPOS="267" VPOS="1561" ID="st4-447"/><String HEIGHT="18" CONTENT="," WIDTH="9" HPOS="328" VPOS="1561" ID="st4-448"/><SP/><String HEIGHT="18" CONTENT="Satisfaction" WIDTH="97" HPOS="343" VPOS="1561" ID="st4-449"/><String HEIGHT="18" CONTENT="," WIDTH="9" HPOS="440" VPOS="1561" ID="st4-450"/><SP/><String HEIGHT="18" CONTENT="and" WIDTH="34" HPOS="455" VPOS="1561" ID="st4-451"/><SP/><String HEIGHT="18" CONTENT="Value" WIDTH="45" HPOS="495" VPOS="1561" ID="st4-452"/><String HEIGHT="18" CONTENT="," WIDTH="9" HPOS="540" VPOS="1561" ID="st4-453"/><SP/><String HEIGHT="18" CONTENT="New" WIDTH="40" HPOS="555" VPOS="1561" ID="st4-454"/><SP/><String HEIGHT="18" CONTENT="York" WIDTH="40" HPOS="601" VPOS="1561" ID="st4-455"/><SP/><String HEIGHT="18" CONTENT="1997" WIDTH="39" HPOS="647" VPOS="1561" ID="st4-456"/><String HEIGHT="18" CONTENT="," WIDTH="10" HPOS="686" VPOS="1561" ID="st4-457"/><SP/><String HEIGHT="18" CONTENT="sowie" WIDTH="49" HPOS="702" VPOS="1561" ID="st4-458"/><SP/><String HEIGHT="18" CONTENT="Bernd" WIDTH="52" HPOS="757" VPOS="1561" ID="st4-459"/><SP/><String HEIGHT="18" CONTENT="Stauss" WIDTH="53" HPOS="815" VPOS="1561" ID="st4-460"/><SP/><String HEIGHT="18" CONTENT="und" WIDTH="36" HPOS="874" VPOS="1561" ID="st4-461"/><SP/><String HEIGHT="18" CONTENT="Wolfgang" WIDTH="85" HPOS="916" VPOS="1561" ID="st4-462"/><SP/><String HEIGHT="18" CONTENT="Seidel" WIDTH="48" HPOS="1007" VPOS="1561" ID="st4-463"/><String HEIGHT="18" CONTENT=":" WIDTH="9" HPOS="1055" VPOS="1561" ID="st4-464"/><SP/><String HEIGHT="18" CONTENT="Beschwerdemanagement" WIDTH="213" HPOS="1070" VPOS="1561" ID="st4-465"/><String HEIGHT="18" CONTENT="." WIDTH="11" HPOS="1283" VPOS="1561" ID="st4-466"/><SP/><String HEIGHT="18" CONTENT="Unzufriedene" WIDTH="119" HPOS="1300" VPOS="1561" ID="st4-467"/><SP/><String HEIGHT="18" CONTENT="Kunden" WIDTH="71" HPOS="1425" VPOS="1561" ID="st4-468"/></TextLine><TextLine HPOS="267" VPOS="1588" ID="tl4-58" WIDTH="523" HEIGHT="19"><String HEIGHT="19" CONTENT="als" WIDTH="23" HPOS="267" VPOS="1588" ID="st4-469"/><SP/><String HEIGHT="19" CONTENT="profitable" WIDTH="85" HPOS="295" VPOS="1588" ID="st4-470"/><SP/><String HEIGHT="19" CONTENT="Zielgruppe" WIDTH="90" HPOS="385" VPOS="1588" ID="st4-471"/><String HEIGHT="19" CONTENT="," WIDTH="9" HPOS="475" VPOS="1588" ID="st4-472"/><SP/><String HEIGHT="19" CONTENT="4" WIDTH="8" HPOS="489" VPOS="1588" ID="st4-473"/><String HEIGHT="19" CONTENT="." WIDTH="9" HPOS="497" VPOS="1588" ID="st4-474"/><SP/><String HEIGHT="19" CONTENT="Auflage" WIDTH="62" HPOS="511" VPOS="1588" ID="st4-475"/><String HEIGHT="19" CONTENT="," WIDTH="9" HPOS="573" VPOS="1588" ID="st4-476"/><SP/><String HEIGHT="19" CONTENT="München" WIDTH="86" HPOS="587" VPOS="1588" ID="st4-477"/><SP/><String HEIGHT="19" CONTENT="2007" WIDTH="39" HPOS="678" VPOS="1588" ID="st4-478"/><String HEIGHT="19" CONTENT="," WIDTH="10" HPOS="717" VPOS="1588" ID="st4-479"/><SP/><String HEIGHT="19" CONTENT="S" WIDTH="7" HPOS="732" VPOS="1588" ID="st4-480"/><String HEIGHT="19" CONTENT="." WIDTH="8" HPOS="739" VPOS="1588" ID="st4-481"/><SP/><String HEIGHT="19" CONTENT="310" WIDTH="28" HPOS="752" VPOS="1588" ID="st4-482"/><String HEIGHT="19" CONTENT="." WIDTH="10" HPOS="780" VPOS="1588" ID="st4-483"/></TextLine><TextLine HPOS="236" VPOS="1616" ID="tl4-59" WIDTH="1260" HEIGHT="19"><String HEIGHT="19" CONTENT="4" WIDTH="11" HPOS="236" VPOS="1616" ID="st4-484"/><SP/><String HEIGHT="19" CONTENT="Tilman" WIDTH="63" HPOS="267" VPOS="1616" ID="st4-485"/><SP/><String HEIGHT="19" CONTENT="Becker" WIDTH="57" HPOS="338" VPOS="1616" ID="st4-486"/><SP/><String HEIGHT="19" CONTENT="und" WIDTH="36" HPOS="403" VPOS="1616" ID="st4-487"/><SP/><String HEIGHT="19" CONTENT="Karen" WIDTH="52" HPOS="446" VPOS="1616" ID="st4-488"/><SP/><String HEIGHT="19" CONTENT="Heinze" WIDTH="57" HPOS="505" VPOS="1616" ID="st4-489"/><String HEIGHT="19" CONTENT=":" WIDTH="10" HPOS="562" VPOS="1616" ID="st4-490"/><SP/><String HEIGHT="19" CONTENT="Gesellschaftliches" WIDTH="156" HPOS="579" VPOS="1616" ID="st4-491"/><SP/><String HEIGHT="19" CONTENT="Management" WIDTH="117" HPOS="742" VPOS="1616" ID="st4-492"/><SP/><String HEIGHT="19" CONTENT="von" WIDTH="35" HPOS="866" VPOS="1616" ID="st4-493"/><SP/><String HEIGHT="19" CONTENT="Verbraucherbeschwerden" WIDTH="218" HPOS="908" VPOS="1616" ID="st4-494"/><String HEIGHT="19" CONTENT="." WIDTH="10" HPOS="1126" VPOS="1616" ID="st4-495"/><SP/><String HEIGHT="19" CONTENT="Arbeitsbericht" WIDTH="119" HPOS="1143" VPOS="1616" ID="st4-496"/><String HEIGHT="19" CONTENT="," WIDTH="9" HPOS="1262" VPOS="1616" ID="st4-497"/><SP/><String HEIGHT="19" CONTENT="Universität" WIDTH="97" HPOS="1279" VPOS="1616" ID="st4-498"/><SP/><String HEIGHT="19" CONTENT="Hohenheim" WIDTH="100" HPOS="1384" VPOS="1616" ID="st4-499"/><String HEIGHT="19" CONTENT="," WIDTH="12" HPOS="1484" VPOS="1616" ID="st4-500"/></TextLine><TextLine HPOS="267" VPOS="1644" ID="tl4-60" WIDTH="1229" HEIGHT="18"><String HEIGHT="18" CONTENT="Institut" WIDTH="65" HPOS="267" VPOS="1644" ID="st4-501"/><SP/><String HEIGHT="18" CONTENT="für" WIDTH="25" HPOS="339" VPOS="1644" ID="st4-502"/><SP/><String HEIGHT="18" CONTENT="Agrarpolitik" WIDTH="105" HPOS="370" VPOS="1644" ID="st4-503"/><SP/><String HEIGHT="18" CONTENT="und" WIDTH="35" HPOS="482" VPOS="1644" ID="st4-504"/><SP/><String HEIGHT="18" CONTENT="Landwirtschaftliche" WIDTH="174" HPOS="524" VPOS="1644" ID="st4-505"/><SP/><String HEIGHT="18" CONTENT="Marktlehre" WIDTH="92" HPOS="705" VPOS="1644" ID="st4-506"/><String HEIGHT="18" CONTENT="," WIDTH="10" HPOS="797" VPOS="1644" ID="st4-507"/><SP/><String HEIGHT="18" CONTENT="Stuttgart" WIDTH="76" HPOS="813" VPOS="1644" ID="st4-508"/><SP/><String HEIGHT="18" CONTENT="2011" WIDTH="39" HPOS="896" VPOS="1644" ID="st4-509"/><String HEIGHT="18" CONTENT="," WIDTH="10" HPOS="935" VPOS="1644" ID="st4-510"/><SP/><String HEIGHT="18" CONTENT="http" WIDTH="37" HPOS="951" VPOS="1644" ID="st4-511"/><String HEIGHT="18" CONTENT=":" WIDTH="9" HPOS="988" VPOS="1644" ID="st4-512"/><String HEIGHT="18" CONTENT="//opus" WIDTH="57" HPOS="997" VPOS="1644" ID="st4-513"/><String HEIGHT="18" CONTENT="." WIDTH="9" HPOS="1054" VPOS="1644" ID="st4-514"/><String HEIGHT="18" CONTENT="ub" WIDTH="19" HPOS="1063" VPOS="1644" ID="st4-515"/><String HEIGHT="18" CONTENT="." WIDTH="9" HPOS="1082" VPOS="1644" ID="st4-516"/><String HEIGHT="18" CONTENT="uni" WIDTH="29" HPOS="1091" VPOS="1644" ID="st4-517"/><String HEIGHT="18" CONTENT="-" WIDTH="9" HPOS="1120" VPOS="1644" ID="st4-518"/><String HEIGHT="18" CONTENT="hohenheim" WIDTH="85" HPOS="1129" VPOS="1644" ID="st4-519"/><String HEIGHT="18" CONTENT="." WIDTH="9" HPOS="1214" VPOS="1644" ID="st4-520"/><String HEIGHT="18" CONTENT="de/volltexte/2011/618/pdf/Be" WIDTH="264" HPOS="1223" VPOS="1644" ID="st4-521" SUBS_TYPE="HypPart1" SUBS_CONTENT="de/volltexte/2011/618/pdf/Becker"/><HYP CONTENT="-" WIDTH="9" HPOS="1487" VPOS="1644" HEIGHT="18"/></TextLine><TextLine HPOS="267" VPOS="1672" ID="tl4-61" WIDTH="996" HEIGHT="18"><String HEIGHT="18" CONTENT="cker" WIDTH="38" HPOS="267" VPOS="1672" ID="st4-522" SUBS_TYPE="HypPart2" SUBS_CONTENT="de/volltexte/2011/618/pdf/Becker"/><String HEIGHT="18" CONTENT="_" WIDTH="9" HPOS="305" VPOS="1672" ID="st4-523"/><String HEIGHT="18" CONTENT="Heinze" WIDTH="57" HPOS="314" VPOS="1672" ID="st4-524"/><String HEIGHT="18" CONTENT="_" WIDTH="10" HPOS="371" VPOS="1672" ID="st4-525"/><String HEIGHT="18" CONTENT="Verbraucherbeschwerden" WIDTH="209" HPOS="381" VPOS="1672" ID="st4-526"/><String HEIGHT="18" CONTENT="_" WIDTH="9" HPOS="590" VPOS="1672" ID="st4-527"/><String HEIGHT="18" CONTENT="final" WIDTH="48" HPOS="599" VPOS="1672" ID="st4-528"/><String HEIGHT="18" CONTENT="_" WIDTH="9" HPOS="647" VPOS="1672" ID="st4-529"/><String HEIGHT="18" CONTENT="online" WIDTH="57" HPOS="656" VPOS="1672" ID="st4-530"/><String HEIGHT="18" CONTENT="." WIDTH="10" HPOS="713" VPOS="1672" ID="st4-531"/><String HEIGHT="18" CONTENT="pdf" WIDTH="28" HPOS="723" VPOS="1672" ID="st4-532"/><String HEIGHT="18" CONTENT="," WIDTH="10" HPOS="751" VPOS="1672" ID="st4-533"/><SP/><String HEIGHT="18" CONTENT="S" WIDTH="7" HPOS="766" VPOS="1672" ID="st4-534"/><String HEIGHT="18" CONTENT="." WIDTH="8" HPOS="773" VPOS="1672" ID="st4-535"/><SP/><String HEIGHT="18" CONTENT="13" WIDTH="18" HPOS="786" VPOS="1672" ID="st4-536"/><String HEIGHT="18" CONTENT="," WIDTH="9" HPOS="804" VPOS="1672" ID="st4-537"/><SP/><String HEIGHT="18" CONTENT="sowie" WIDTH="49" HPOS="818" VPOS="1672" ID="st4-538"/><SP/><String HEIGHT="18" CONTENT="Petra" WIDTH="44" HPOS="872" VPOS="1672" ID="st4-539"/><SP/><String HEIGHT="18" CONTENT="Meyer" WIDTH="50" HPOS="921" VPOS="1672" ID="st4-540"/><String HEIGHT="18" CONTENT=":" WIDTH="11" HPOS="971" VPOS="1672" ID="st4-541"/><SP/><String HEIGHT="18" CONTENT="Die" WIDTH="30" HPOS="987" VPOS="1672" ID="st4-542"/><SP/><String HEIGHT="18" CONTENT="Wutprobe" WIDTH="83" HPOS="1022" VPOS="1672" ID="st4-543"/><String HEIGHT="18" CONTENT="," WIDTH="11" HPOS="1105" VPOS="1672" ID="st4-544"/><SP/><String HEIGHT="18" CONTENT="Süddeutsche" WIDTH="104" HPOS="1121" VPOS="1672" ID="st4-545"/><String HEIGHT="18" CONTENT="." WIDTH="9" HPOS="1225" VPOS="1672" ID="st4-546"/><String HEIGHT="18" CONTENT="de" WIDTH="19" HPOS="1234" VPOS="1672" ID="st4-547"/><String HEIGHT="18" CONTENT="," WIDTH="10" HPOS="1253" VPOS="1672" ID="st4-548"/></TextLine><TextLine HPOS="267" VPOS="1700" ID="tl4-62" WIDTH="843" HEIGHT="18"><String HEIGHT="18" CONTENT="http" WIDTH="36" HPOS="267" VPOS="1700" ID="st4-549"/><String HEIGHT="18" CONTENT=":" WIDTH="10" HPOS="303" VPOS="1700" ID="st4-550"/><String HEIGHT="18" CONTENT="//www" WIDTH="46" HPOS="313" VPOS="1700" ID="st4-551"/><String HEIGHT="18" CONTENT="." WIDTH="9" HPOS="359" VPOS="1700" ID="st4-552"/><String HEIGHT="18" CONTENT="sueddeutsche" WIDTH="111" HPOS="368" VPOS="1700" ID="st4-553"/><String HEIGHT="18" CONTENT="." WIDTH="9" HPOS="479" VPOS="1700" ID="st4-554"/><String HEIGHT="18" CONTENT="de/karriere" WIDTH="101" HPOS="488" VPOS="1700" ID="st4-555"/><String HEIGHT="18" CONTENT="/" WIDTH="10" HPOS="589" VPOS="1700" ID="st4-556"/><SP/><String HEIGHT="18" CONTENT="kundenzufriedenheit" WIDTH="183" HPOS="604" VPOS="1700" ID="st4-557"/><String HEIGHT="18" CONTENT="-" WIDTH="10" HPOS="787" VPOS="1700" ID="st4-558"/><String HEIGHT="18" CONTENT="die" WIDTH="29" HPOS="797" VPOS="1700" ID="st4-559"/><String HEIGHT="18" CONTENT="-" WIDTH="9" HPOS="826" VPOS="1700" ID="st4-560"/><String HEIGHT="18" CONTENT="wutprobe" WIDTH="78" HPOS="835" VPOS="1700" ID="st4-561"/><String HEIGHT="18" CONTENT="-" WIDTH="9" HPOS="913" VPOS="1700" ID="st4-562"/><String HEIGHT="18" CONTENT="1" WIDTH="10" HPOS="922" VPOS="1700" ID="st4-563"/><String HEIGHT="18" CONTENT="." WIDTH="10" HPOS="932" VPOS="1700" ID="st4-564"/><String HEIGHT="18" CONTENT="137874" WIDTH="58" HPOS="942" VPOS="1700" ID="st4-565"/><String HEIGHT="18" CONTENT="(" WIDTH="8" HPOS="1005" VPOS="1700" ID="st4-566"/><String HEIGHT="18" CONTENT="19" WIDTH="18" HPOS="1013" VPOS="1700" ID="st4-567"/><String HEIGHT="18" CONTENT="." WIDTH="9" HPOS="1031" VPOS="1700" ID="st4-568"/><String HEIGHT="18" CONTENT="2" WIDTH="8" HPOS="1040" VPOS="1700" ID="st4-569"/><String HEIGHT="18" CONTENT="." WIDTH="9" HPOS="1048" VPOS="1700" ID="st4-570"/><String HEIGHT="18" CONTENT="2014" WIDTH="35" HPOS="1057" VPOS="1700" ID="st4-571"/><String HEIGHT="18" CONTENT=")" WIDTH="9" HPOS="1092" VPOS="1700" ID="st4-572"/><String HEIGHT="18" CONTENT="." WIDTH="9" HPOS="1101" VPOS="1700" ID="st4-573"/></TextLine><TextLine HPOS="236" VPOS="1727" ID="tl4-63" WIDTH="1260" HEIGHT="19"><String HEIGHT="19" CONTENT="5" WIDTH="11" HPOS="236" VPOS="1727" ID="st4-574"/><SP/><String HEIGHT="19" CONTENT="Vgl" WIDTH="26" HPOS="267" VPOS="1727" ID="st4-575"/><String HEIGHT="19" CONTENT="." WIDTH="9" HPOS="293" VPOS="1727" ID="st4-576"/><SP/><String HEIGHT="19" CONTENT="weiterführend" WIDTH="125" HPOS="308" VPOS="1727" ID="st4-577"/><SP/><String HEIGHT="19" CONTENT="Clay" WIDTH="40" HPOS="438" VPOS="1727" ID="st4-578"/><SP/><String HEIGHT="19" CONTENT="M" WIDTH="12" HPOS="484" VPOS="1727" ID="st4-579"/><String HEIGHT="19" CONTENT="." WIDTH="12" HPOS="496" VPOS="1727" ID="st4-580"/><SP/><String HEIGHT="19" CONTENT="Voorhees" WIDTH="77" HPOS="513" VPOS="1727" ID="st4-581"/><String HEIGHT="19" CONTENT="," WIDTH="10" HPOS="590" VPOS="1727" ID="st4-582"/><SP/><String HEIGHT="19" CONTENT="Michael" WIDTH="71" HPOS="605" VPOS="1727" ID="st4-583"/><SP/><String HEIGHT="19" CONTENT="K" WIDTH="9" HPOS="681" VPOS="1727" ID="st4-584"/><String HEIGHT="19" CONTENT="." WIDTH="9" HPOS="690" VPOS="1727" ID="st4-585"/><SP/><String HEIGHT="19" CONTENT="Brady" WIDTH="50" HPOS="705" VPOS="1727" ID="st4-586"/><SP/><String HEIGHT="19" CONTENT="und" WIDTH="36" HPOS="761" VPOS="1727" ID="st4-587"/><SP/><String HEIGHT="19" CONTENT="David" WIDTH="53" HPOS="802" VPOS="1727" ID="st4-588"/><SP/><String HEIGHT="19" CONTENT="M" WIDTH="12" HPOS="860" VPOS="1727" ID="st4-589"/><String HEIGHT="19" CONTENT="." WIDTH="12" HPOS="872" VPOS="1727" ID="st4-590"/><SP/><String HEIGHT="19" CONTENT="Horowitz" WIDTH="77" HPOS="889" VPOS="1727" ID="st4-591"/><String HEIGHT="19" CONTENT=":" WIDTH="10" HPOS="966" VPOS="1727" ID="st4-592"/><SP/><String HEIGHT="19" CONTENT="A" WIDTH="13" HPOS="982" VPOS="1727" ID="st4-593"/><SP/><String HEIGHT="19" CONTENT="Voice" WIDTH="49" HPOS="1000" VPOS="1727" ID="st4-594"/><SP/><String HEIGHT="19" CONTENT="From" WIDTH="47" HPOS="1054" VPOS="1727" ID="st4-595"/><SP/><String HEIGHT="19" CONTENT="the" WIDTH="29" HPOS="1106" VPOS="1727" ID="st4-596"/><SP/><String HEIGHT="19" CONTENT="Silent" WIDTH="50" HPOS="1140" VPOS="1727" ID="st4-597"/><SP/><String HEIGHT="19" CONTENT="Masses" WIDTH="55" HPOS="1196" VPOS="1727" ID="st4-598"/><String HEIGHT="19" CONTENT=":" WIDTH="10" HPOS="1251" VPOS="1727" ID="st4-599"/><SP/><String HEIGHT="19" CONTENT="An" WIDTH="26" HPOS="1267" VPOS="1727" ID="st4-600"/><SP/><String HEIGHT="19" CONTENT="Exploratory" WIDTH="103" HPOS="1298" VPOS="1727" ID="st4-601"/><SP/><String HEIGHT="19" CONTENT="and" WIDTH="33" HPOS="1407" VPOS="1727" ID="st4-602"/><SP/><String HEIGHT="19" CONTENT="Com" WIDTH="38" HPOS="1446" VPOS="1727" ID="st4-603" SUBS_TYPE="HypPart1" SUBS_CONTENT="Comparative"/><HYP CONTENT="-" WIDTH="12" HPOS="1484" VPOS="1727" HEIGHT="19"/></TextLine><TextLine HPOS="267" VPOS="1755" ID="tl4-64" WIDTH="999" HEIGHT="19"><String HEIGHT="19" CONTENT="parative" WIDTH="71" HPOS="267" VPOS="1755" ID="st4-604" SUBS_TYPE="HypPart2" SUBS_CONTENT="Comparative"/><SP/><String HEIGHT="19" CONTENT="Analysis" WIDTH="73" HPOS="343" VPOS="1755" ID="st4-605"/><SP/><String HEIGHT="19" CONTENT="of" WIDTH="18" HPOS="421" VPOS="1755" ID="st4-606"/><SP/><String HEIGHT="19" CONTENT="Noncomplainers" WIDTH="141" HPOS="444" VPOS="1755" ID="st4-607"/><String HEIGHT="19" CONTENT="," WIDTH="11" HPOS="585" VPOS="1755" ID="st4-608"/><SP/><String HEIGHT="19" CONTENT="in" WIDTH="16" HPOS="601" VPOS="1755" ID="st4-609"/><String HEIGHT="19" CONTENT=":" WIDTH="8" HPOS="617" VPOS="1755" ID="st4-610"/><SP/><String HEIGHT="19" CONTENT="Journal" WIDTH="64" HPOS="630" VPOS="1755" ID="st4-611"/><SP/><String HEIGHT="19" CONTENT="of" WIDTH="18" HPOS="699" VPOS="1755" ID="st4-612"/><SP/><String HEIGHT="19" CONTENT="the" WIDTH="29" HPOS="722" VPOS="1755" ID="st4-613"/><SP/><String HEIGHT="19" CONTENT="Academy" WIDTH="82" HPOS="756" VPOS="1755" ID="st4-614"/><SP/><String HEIGHT="19" CONTENT="of" WIDTH="18" HPOS="843" VPOS="1755" ID="st4-615"/><SP/><String HEIGHT="19" CONTENT="Marketing" WIDTH="90" HPOS="866" VPOS="1755" ID="st4-616"/><SP/><String HEIGHT="19" CONTENT="Science" WIDTH="65" HPOS="961" VPOS="1755" ID="st4-617"/><SP/><String HEIGHT="19" CONTENT="34" WIDTH="18" HPOS="1031" VPOS="1755" ID="st4-618"/><String HEIGHT="19" CONTENT="," WIDTH="9" HPOS="1049" VPOS="1755" ID="st4-619"/><SP/><String HEIGHT="19" CONTENT="Nr" WIDTH="18" HPOS="1063" VPOS="1755" ID="st4-620"/><String HEIGHT="19" CONTENT="." WIDTH="9" HPOS="1081" VPOS="1755" ID="st4-621"/><SP/><String HEIGHT="19" CONTENT="4" WIDTH="11" HPOS="1095" VPOS="1755" ID="st4-622"/><SP/><String HEIGHT="19" CONTENT="2006" WIDTH="39" HPOS="1111" VPOS="1755" ID="st4-623"/><String HEIGHT="19" CONTENT="," WIDTH="10" HPOS="1150" VPOS="1755" ID="st4-624"/><SP/><String HEIGHT="19" CONTENT="S" WIDTH="7" HPOS="1165" VPOS="1755" ID="st4-625"/><String HEIGHT="19" CONTENT="." WIDTH="8" HPOS="1172" VPOS="1755" ID="st4-626"/><SP/><String HEIGHT="19" CONTENT="514 " WIDTH="32" HPOS="1185" VPOS="1755" ID="st4-627"/><String HEIGHT="19" CONTENT="-" WIDTH="8" HPOS="1217" VPOS="1755" ID="st4-628"/><String HEIGHT="19" CONTENT=" 527" WIDTH="32" HPOS="1225" VPOS="1755" ID="st4-629"/><String HEIGHT="19" CONTENT="." WIDTH="9" HPOS="1257" VPOS="1755" ID="st4-630"/></TextLine><TextLine HPOS="236" VPOS="1783" ID="tl4-65" WIDTH="1260" HEIGHT="18"><String HEIGHT="18" CONTENT="6" WIDTH="11" HPOS="236" VPOS="1783" ID="st4-631"/><SP/><String HEIGHT="18" CONTENT="Für" WIDTH="29" HPOS="267" VPOS="1783" ID="st4-632"/><SP/><String HEIGHT="18" CONTENT="das" WIDTH="29" HPOS="302" VPOS="1783" ID="st4-633"/><SP/><String HEIGHT="18" CONTENT="gesamte" WIDTH="71" HPOS="337" VPOS="1783" ID="st4-634"/><SP/><String HEIGHT="18" CONTENT="Kapitel" WIDTH="58" HPOS="414" VPOS="1783" ID="st4-635"/><String HEIGHT="18" CONTENT=":" WIDTH="9" HPOS="472" VPOS="1783" ID="st4-636"/><SP/><String HEIGHT="18" CONTENT="Richard" WIDTH="68" HPOS="487" VPOS="1783" ID="st4-637"/><SP/><String HEIGHT="18" CONTENT="L" WIDTH="8" HPOS="561" VPOS="1783" ID="st4-638"/><String HEIGHT="18" CONTENT="." WIDTH="8" HPOS="569" VPOS="1783" ID="st4-639"/><SP/><String HEIGHT="18" CONTENT="Oliver" WIDTH="51" HPOS="583" VPOS="1783" ID="st4-640"/><String HEIGHT="18" CONTENT=":" WIDTH="9" HPOS="634" VPOS="1783" ID="st4-641"/><SP/><String HEIGHT="18" CONTENT="Satisfaction" WIDTH="97" HPOS="649" VPOS="1783" ID="st4-642"/><String HEIGHT="18" CONTENT=":" WIDTH="9" HPOS="746" VPOS="1783" ID="st4-643"/><SP/><String HEIGHT="18" CONTENT="A" WIDTH="13" HPOS="761" VPOS="1783" ID="st4-644"/><SP/><String HEIGHT="18" CONTENT="Behavioral" WIDTH="94" HPOS="780" VPOS="1783" ID="st4-645"/><SP/><String HEIGHT="18" CONTENT="Perspective" WIDTH="98" HPOS="880" VPOS="1783" ID="st4-646"/><SP/><String HEIGHT="18" CONTENT="on" WIDTH="24" HPOS="983" VPOS="1783" ID="st4-647"/><SP/><String HEIGHT="18" CONTENT="the" WIDTH="29" HPOS="1013" VPOS="1783" ID="st4-648"/><SP/><String HEIGHT="18" CONTENT="Consumer" WIDTH="86" HPOS="1048" VPOS="1783" ID="st4-649"/><String HEIGHT="18" CONTENT="," WIDTH="11" HPOS="1134" VPOS="1783" ID="st4-650"/><SP/><String HEIGHT="18" CONTENT="Armonk" WIDTH="66" HPOS="1150" VPOS="1783" ID="st4-651"/><String HEIGHT="18" CONTENT="," WIDTH="12" HPOS="1216" VPOS="1783" ID="st4-652"/><SP/><String HEIGHT="18" CONTENT="NY" WIDTH="28" HPOS="1234" VPOS="1783" ID="st4-653"/><SP/><String HEIGHT="18" CONTENT="1997" WIDTH="39" HPOS="1268" VPOS="1783" ID="st4-654"/><String HEIGHT="18" CONTENT="," WIDTH="10" HPOS="1307" VPOS="1783" ID="st4-655"/><SP/><String HEIGHT="18" CONTENT="S" WIDTH="7" HPOS="1323" VPOS="1783" ID="st4-656"/><String HEIGHT="18" CONTENT="." WIDTH="8" HPOS="1330" VPOS="1783" ID="st4-657"/><SP/><String HEIGHT="18" CONTENT="362" WIDTH="28" HPOS="1344" VPOS="1783" ID="st4-658"/><String HEIGHT="18" CONTENT="," WIDTH="10" HPOS="1372" VPOS="1783" ID="st4-659"/><SP/><String HEIGHT="18" CONTENT="sowie" WIDTH="49" HPOS="1388" VPOS="1783" ID="st4-660"/><SP/><String HEIGHT="18" CONTENT="Bernd" WIDTH="53" HPOS="1443" VPOS="1783" ID="st4-661"/></TextLine><TextLine HPOS="267" VPOS="1811" ID="tl4-66" WIDTH="1229" HEIGHT="18"><String HEIGHT="18" CONTENT="Günter" WIDTH="59" HPOS="267" VPOS="1811" ID="st4-662"/><String HEIGHT="18" CONTENT=":" WIDTH="10" HPOS="326" VPOS="1811" ID="st4-663"/><SP/><String HEIGHT="18" CONTENT="Beschwerdemanagement" WIDTH="220" HPOS="344" VPOS="1811" ID="st4-664"/><SP/><String HEIGHT="18" CONTENT="als" WIDTH="24" HPOS="572" VPOS="1811" ID="st4-665"/><SP/><String HEIGHT="18" CONTENT="Schlüssel" WIDTH="79" HPOS="605" VPOS="1811" ID="st4-666"/><SP/><String HEIGHT="18" CONTENT="zur" WIDTH="28" HPOS="692" VPOS="1811" ID="st4-667"/><SP/><String HEIGHT="18" CONTENT="Kundenzufriedenheit" WIDTH="183" HPOS="729" VPOS="1811" ID="st4-668"/><String HEIGHT="18" CONTENT="," WIDTH="10" HPOS="912" VPOS="1811" ID="st4-669"/><SP/><String HEIGHT="18" CONTENT="in" WIDTH="15" HPOS="931" VPOS="1811" ID="st4-670"/><String HEIGHT="18" CONTENT=":" WIDTH="8" HPOS="946" VPOS="1811" ID="st4-671"/><SP/><String HEIGHT="18" CONTENT="Christian" WIDTH="82" HPOS="963" VPOS="1811" ID="st4-672"/><SP/><String HEIGHT="18" CONTENT="Homburg" WIDTH="85" HPOS="1054" VPOS="1811" ID="st4-673"/><String HEIGHT="18" CONTENT="(" WIDTH="8" HPOS="1148" VPOS="1811" ID="st4-674"/><String HEIGHT="18" CONTENT="Hg" WIDTH="16" HPOS="1156" VPOS="1811" ID="st4-675"/><String HEIGHT="18" CONTENT="." WIDTH="8" HPOS="1172" VPOS="1811" ID="st4-676"/><String HEIGHT="18" CONTENT=")" WIDTH="8" HPOS="1180" VPOS="1811" ID="st4-677"/><String HEIGHT="18" CONTENT=":" WIDTH="9" HPOS="1188" VPOS="1811" ID="st4-678"/><SP/><String HEIGHT="18" CONTENT="Kundenzufriedenheit" WIDTH="183" HPOS="1206" VPOS="1811" ID="st4-679"/><String HEIGHT="18" CONTENT=":" WIDTH="10" HPOS="1389" VPOS="1811" ID="st4-680"/><SP/><String HEIGHT="18" CONTENT="Konzepte" WIDTH="78" HPOS="1408" VPOS="1811" ID="st4-681"/><String HEIGHT="18" CONTENT="," WIDTH="10" HPOS="1486" VPOS="1811" ID="st4-682"/></TextLine><TextLine HPOS="267" VPOS="1839" ID="tl4-67" WIDTH="577" HEIGHT="18"><String HEIGHT="18" CONTENT="­Methoden" WIDTH="87" HPOS="267" VPOS="1839" ID="st4-683"/><String HEIGHT="18" CONTENT="," WIDTH="10" HPOS="354" VPOS="1839" ID="st4-684"/><SP/><String HEIGHT="18" CONTENT="Erfahrungen" WIDTH="106" HPOS="369" VPOS="1839" ID="st4-685"/><String HEIGHT="18" CONTENT="," WIDTH="10" HPOS="475" VPOS="1839" ID="st4-686"/><SP/><String HEIGHT="18" CONTENT="S" WIDTH="7" HPOS="490" VPOS="1839" ID="st4-687"/><String HEIGHT="18" CONTENT="." WIDTH="8" HPOS="497" VPOS="1839" ID="st4-688"/><SP/><String HEIGHT="18" CONTENT="325 " WIDTH="32" HPOS="510" VPOS="1839" ID="st4-689"/><String HEIGHT="18" CONTENT="-" WIDTH="8" HPOS="542" VPOS="1839" ID="st4-690"/><String HEIGHT="18" CONTENT=" 348" WIDTH="32" HPOS="550" VPOS="1839" ID="st4-691"/><String HEIGHT="18" CONTENT="," WIDTH="9" HPOS="582" VPOS="1839" ID="st4-692"/><SP/><String HEIGHT="18" CONTENT="8" WIDTH="8" HPOS="596" VPOS="1839" ID="st4-693"/><String HEIGHT="18" CONTENT="." WIDTH="9" HPOS="604" VPOS="1839" ID="st4-694"/><SP/><String HEIGHT="18" CONTENT="Auflage" WIDTH="62" HPOS="618" VPOS="1839" ID="st4-695"/><String HEIGHT="18" CONTENT="," WIDTH="9" HPOS="680" VPOS="1839" ID="st4-696"/><SP/><String HEIGHT="18" CONTENT="Wiesbaden" WIDTH="96" HPOS="694" VPOS="1839" ID="st4-697"/><SP/><String HEIGHT="18" CONTENT="2012" WIDTH="39" HPOS="795" VPOS="1839" ID="st4-698"/><String HEIGHT="18" CONTENT="." WIDTH="10" HPOS="834" VPOS="1839" ID="st4-699"/></TextLine><TextLine HPOS="236" VPOS="1866" ID="tl4-68" WIDTH="1070" HEIGHT="19"><String HEIGHT="19" CONTENT="7" WIDTH="11" HPOS="236" VPOS="1866" ID="st4-700"/><SP/><String HEIGHT="19" CONTENT="Christian" WIDTH="82" HPOS="267" VPOS="1866" ID="st4-701"/><SP/><String HEIGHT="19" CONTENT="Wölbert" WIDTH="68" HPOS="354" VPOS="1866" ID="st4-702"/><String HEIGHT="19" CONTENT=":" WIDTH="10" HPOS="422" VPOS="1866" ID="st4-703"/><SP/><String HEIGHT="19" CONTENT="Nicht" WIDTH="50" HPOS="437" VPOS="1866" ID="st4-704"/><SP/><String HEIGHT="19" CONTENT="locker" WIDTH="53" HPOS="492" VPOS="1866" ID="st4-705"/><SP/><String HEIGHT="19" CONTENT="lassen" WIDTH="49" HPOS="550" VPOS="1866" ID="st4-706"/><String HEIGHT="19" CONTENT=":" WIDTH="9" HPOS="599" VPOS="1866" ID="st4-707"/><SP/><String HEIGHT="19" CONTENT="Garantie" WIDTH="78" HPOS="613" VPOS="1866" ID="st4-708"/><String HEIGHT="19" CONTENT="-" WIDTH="10" HPOS="691" VPOS="1866" ID="st4-709"/><String HEIGHT="19" CONTENT="Ansprüche" WIDTH="89" HPOS="701" VPOS="1866" ID="st4-710"/><SP/><String HEIGHT="19" CONTENT="bei" WIDTH="26" HPOS="795" VPOS="1866" ID="st4-711"/><SP/><String HEIGHT="19" CONTENT="Smartphones" WIDTH="116" HPOS="826" VPOS="1866" ID="st4-712"/><SP/><String HEIGHT="19" CONTENT="durchsetzen" WIDTH="102" HPOS="947" VPOS="1866" ID="st4-713"/><String HEIGHT="19" CONTENT="," WIDTH="10" HPOS="1049" VPOS="1866" ID="st4-714"/><SP/><String HEIGHT="19" CONTENT="in" WIDTH="16" HPOS="1064" VPOS="1866" ID="st4-715"/><String HEIGHT="19" CONTENT=":" WIDTH="8" HPOS="1080" VPOS="1866" ID="st4-716"/><SP/><String HEIGHT="19" CONTENT="c" WIDTH="6" HPOS="1093" VPOS="1866" ID="st4-717"/><String HEIGHT="19" CONTENT="’" WIDTH="7" HPOS="1099" VPOS="1866" ID="st4-718"/><String HEIGHT="19" CONTENT="t" WIDTH="6" HPOS="1106" VPOS="1866" ID="st4-719"/><String HEIGHT="19" CONTENT="," WIDTH="7" HPOS="1112" VPOS="1866" ID="st4-720"/><SP/><String HEIGHT="19" CONTENT="Nr" WIDTH="18" HPOS="1124" VPOS="1866" ID="st4-721"/><String HEIGHT="19" CONTENT="." WIDTH="9" HPOS="1142" VPOS="1866" ID="st4-722"/><SP/><String HEIGHT="19" CONTENT="6" WIDTH="11" HPOS="1156" VPOS="1866" ID="st4-723"/><SP/><String HEIGHT="19" CONTENT="2014" WIDTH="39" HPOS="1172" VPOS="1866" ID="st4-724"/><String HEIGHT="19" CONTENT="," WIDTH="10" HPOS="1211" VPOS="1866" ID="st4-725"/><SP/><String HEIGHT="19" CONTENT="S" WIDTH="7" HPOS="1226" VPOS="1866" ID="st4-726"/><String HEIGHT="19" CONTENT="." WIDTH="8" HPOS="1233" VPOS="1866" ID="st4-727"/><SP/><String HEIGHT="19" CONTENT="84 " WIDTH="22" HPOS="1246" VPOS="1866" ID="st4-728"/><String HEIGHT="19" CONTENT="-" WIDTH="8" HPOS="1268" VPOS="1866" ID="st4-729"/><String HEIGHT="19" CONTENT=" 85" WIDTH="22" HPOS="1276" VPOS="1866" ID="st4-730"/><String HEIGHT="19" CONTENT="." WIDTH="8" HPOS="1298" VPOS="1866" ID="st4-731"/></TextLine><TextLine HPOS="236" VPOS="1894" ID="tl4-69" WIDTH="1260" HEIGHT="19"><String HEIGHT="19" CONTENT="8" WIDTH="11" HPOS="236" VPOS="1894" ID="st4-732"/><SP/><String HEIGHT="19" CONTENT="TNS" WIDTH="37" HPOS="267" VPOS="1894" ID="st4-733"/><SP/><String HEIGHT="19" CONTENT="Emnid" WIDTH="53" HPOS="311" VPOS="1894" ID="st4-734"/><String HEIGHT="19" CONTENT=":" WIDTH="11" HPOS="364" VPOS="1894" ID="st4-735"/><SP/><String HEIGHT="19" CONTENT="Analyse" WIDTH="68" HPOS="383" VPOS="1894" ID="st4-736"/><SP/><String HEIGHT="19" CONTENT="der" WIDTH="28" HPOS="459" VPOS="1894" ID="st4-737"/><SP/><String HEIGHT="19" CONTENT="Nichtnutzer" WIDTH="106" HPOS="494" VPOS="1894" ID="st4-738"/><SP/><String HEIGHT="19" CONTENT="des" WIDTH="28" HPOS="608" VPOS="1894" ID="st4-739"/><SP/><String HEIGHT="19" CONTENT="Beratungsangebotes" WIDTH="174" HPOS="644" VPOS="1894" ID="st4-740"/><SP/><String HEIGHT="19" CONTENT="der" WIDTH="28" HPOS="826" VPOS="1894" ID="st4-741"/><SP/><String HEIGHT="19" CONTENT="Verbraucherzentrale" WIDTH="177" HPOS="861" VPOS="1894" ID="st4-742"/><SP/><String HEIGHT="19" CONTENT="NRW" WIDTH="38" HPOS="1045" VPOS="1894" ID="st4-743"/><String HEIGHT="19" CONTENT="," WIDTH="13" HPOS="1083" VPOS="1894" ID="st4-744"/><SP/><String HEIGHT="19" CONTENT="unveröffentlichter" WIDTH="161" HPOS="1103" VPOS="1894" ID="st4-745"/><SP/><String HEIGHT="19" CONTENT="Ergebnisbericht" WIDTH="133" HPOS="1271" VPOS="1894" ID="st4-746"/><String HEIGHT="19" CONTENT="," WIDTH="9" HPOS="1404" VPOS="1894" ID="st4-747"/><SP/><String HEIGHT="19" CONTENT="Bielefeld" WIDTH="75" HPOS="1421" VPOS="1894" ID="st4-748"/></TextLine><TextLine HPOS="267" VPOS="1922" ID="tl4-70" WIDTH="1229" HEIGHT="18"><String HEIGHT="18" CONTENT="2013" WIDTH="39" HPOS="267" VPOS="1922" ID="st4-749"/><String HEIGHT="18" CONTENT="," WIDTH="10" HPOS="306" VPOS="1922" ID="st4-750"/><SP/><String HEIGHT="18" CONTENT="S" WIDTH="7" HPOS="321" VPOS="1922" ID="st4-751"/><String HEIGHT="18" CONTENT="." WIDTH="8" HPOS="328" VPOS="1922" ID="st4-752"/><SP/><String HEIGHT="18" CONTENT="51" WIDTH="18" HPOS="341" VPOS="1922" ID="st4-753"/><String HEIGHT="18" CONTENT="," WIDTH="10" HPOS="359" VPOS="1922" ID="st4-754"/><SP/><String HEIGHT="18" CONTENT="sowie" WIDTH="49" HPOS="374" VPOS="1922" ID="st4-755"/><SP/><String HEIGHT="18" CONTENT="Hans" WIDTH="46" HPOS="428" VPOS="1922" ID="st4-756"/><SP/><String HEIGHT="18" CONTENT="Joachim" WIDTH="73" HPOS="479" VPOS="1922" ID="st4-757"/><SP/><String HEIGHT="18" CONTENT="Schmengler" WIDTH="98" HPOS="557" VPOS="1922" ID="st4-758"/><String HEIGHT="18" CONTENT="," WIDTH="10" HPOS="655" VPOS="1922" ID="st4-759"/><SP/><String HEIGHT="18" CONTENT="Kati" WIDTH="35" HPOS="670" VPOS="1922" ID="st4-760"/><SP/><String HEIGHT="18" CONTENT="Schmengler" WIDTH="104" HPOS="710" VPOS="1922" ID="st4-761"/><SP/><String HEIGHT="18" CONTENT="und" WIDTH="36" HPOS="819" VPOS="1922" ID="st4-762"/><SP/><String HEIGHT="18" CONTENT="Sabrina" WIDTH="65" HPOS="860" VPOS="1922" ID="st4-763"/><SP/><String HEIGHT="18" CONTENT="Krause" WIDTH="54" HPOS="930" VPOS="1922" ID="st4-764"/><String HEIGHT="18" CONTENT=":" WIDTH="10" HPOS="984" VPOS="1922" ID="st4-765"/><SP/><String HEIGHT="18" CONTENT="Nutzen" WIDTH="65" HPOS="999" VPOS="1922" ID="st4-766"/><SP/><String HEIGHT="18" CONTENT="der" WIDTH="28" HPOS="1069" VPOS="1922" ID="st4-767"/><SP/><String HEIGHT="18" CONTENT="Verbraucherberatung" WIDTH="181" HPOS="1102" VPOS="1922" ID="st4-768"/><String HEIGHT="18" CONTENT=":" WIDTH="10" HPOS="1283" VPOS="1922" ID="st4-769"/><SP/><String HEIGHT="18" CONTENT="Untersuchung" WIDTH="126" HPOS="1298" VPOS="1922" ID="st4-770"/><SP/><String HEIGHT="18" CONTENT="am" WIDTH="28" HPOS="1429" VPOS="1922" ID="st4-771"/><SP/><String HEIGHT="18" CONTENT="Bei" WIDTH="26" HPOS="1462" VPOS="1922" ID="st4-772" SUBS_TYPE="HypPart1" SUBS_CONTENT="Beispiel"/><HYP CONTENT="-" WIDTH="8" HPOS="1488" VPOS="1922" HEIGHT="18"/></TextLine><TextLine HPOS="267" VPOS="1950" ID="tl4-71" WIDTH="986" HEIGHT="18"><String HEIGHT="18" CONTENT="spiel" WIDTH="40" HPOS="267" VPOS="1950" ID="st4-773" SUBS_TYPE="HypPart2" SUBS_CONTENT="Beispiel"/><SP/><String HEIGHT="18" CONTENT="der" WIDTH="29" HPOS="312" VPOS="1950" ID="st4-774"/><SP/><String HEIGHT="18" CONTENT="allgemeinen" WIDTH="108" HPOS="346" VPOS="1950" ID="st4-775"/><SP/><String HEIGHT="18" CONTENT="Rechtsberatung" WIDTH="132" HPOS="459" VPOS="1950" ID="st4-776"/><String HEIGHT="18" CONTENT="," WIDTH="10" HPOS="591" VPOS="1950" ID="st4-777"/><SP/><String HEIGHT="18" CONTENT="Düsseldorf" WIDTH="93" HPOS="606" VPOS="1950" ID="st4-778"/><SP/><String HEIGHT="18" CONTENT="2013" WIDTH="39" HPOS="704" VPOS="1950" ID="st4-779"/><String HEIGHT="18" CONTENT="," WIDTH="10" HPOS="743" VPOS="1950" ID="st4-780"/><SP/><String HEIGHT="18" CONTENT="http" WIDTH="40" HPOS="758" VPOS="1950" ID="st4-781"/><String HEIGHT="18" CONTENT=":" WIDTH="10" HPOS="798" VPOS="1950" ID="st4-782"/><String HEIGHT="18" CONTENT="//www" WIDTH="50" HPOS="808" VPOS="1950" ID="st4-783"/><String HEIGHT="18" CONTENT="." WIDTH="10" HPOS="858" VPOS="1950" ID="st4-784"/><String HEIGHT="18" CONTENT="vz" WIDTH="20" HPOS="868" VPOS="1950" ID="st4-785"/><String HEIGHT="18" CONTENT="-" WIDTH="10" HPOS="888" VPOS="1950" ID="st4-786"/><String HEIGHT="18" CONTENT="nrw" WIDTH="31" HPOS="898" VPOS="1950" ID="st4-787"/><String HEIGHT="18" CONTENT="." WIDTH="10" HPOS="929" VPOS="1950" ID="st4-788"/><String HEIGHT="18" CONTENT="de/media219312A" WIDTH="151" HPOS="939" VPOS="1950" ID="st4-789"/><String HEIGHT="18" CONTENT="(" WIDTH="8" HPOS="1095" VPOS="1950" ID="st4-790"/><String HEIGHT="18" CONTENT="19" WIDTH="18" HPOS="1103" VPOS="1950" ID="st4-791"/><String HEIGHT="18" CONTENT="." WIDTH="9" HPOS="1121" VPOS="1950" ID="st4-792"/><String HEIGHT="18" CONTENT="2" WIDTH="9" HPOS="1130" VPOS="1950" ID="st4-793"/><String HEIGHT="18" CONTENT="." WIDTH="9" HPOS="1139" VPOS="1950" ID="st4-794"/><String HEIGHT="18" CONTENT="2014" WIDTH="35" HPOS="1148" VPOS="1950" ID="st4-795"/><String HEIGHT="18" CONTENT=")" WIDTH="9" HPOS="1183" VPOS="1950" ID="st4-796"/><String HEIGHT="18" CONTENT="," WIDTH="9" HPOS="1192" VPOS="1950" ID="st4-797"/><SP/><String HEIGHT="18" CONTENT="S" WIDTH="7" HPOS="1206" VPOS="1950" ID="st4-798"/><String HEIGHT="18" CONTENT="." WIDTH="8" HPOS="1213" VPOS="1950" ID="st4-799"/><SP/><String HEIGHT="18" CONTENT="13" WIDTH="18" HPOS="1226" VPOS="1950" ID="st4-800"/><String HEIGHT="18" CONTENT="." WIDTH="9" HPOS="1244" VPOS="1950" ID="st4-801"/></TextLine><TextLine HPOS="269" VPOS="2105" ID="tl4-72" WIDTH="408" HEIGHT="23"><String HEIGHT="23" CONTENT="Impressum" WIDTH="112" HPOS="269" VPOS="2105" ID="st4-802"/><String HEIGHT="23" CONTENT=":" WIDTH="13" HPOS="381" VPOS="2105" ID="st4-803"/><String HEIGHT="23" CONTENT="©" WIDTH="18" HPOS="401" VPOS="2105" ID="st4-804"/><SP/><String HEIGHT="23" CONTENT="Friedrich" WIDTH="94" HPOS="425" VPOS="2105" ID="st4-805"/><String HEIGHT="23" CONTENT="-" WIDTH="11" HPOS="519" VPOS="2105" ID="st4-806"/><String HEIGHT="23" CONTENT="Ebert" WIDTH="52" HPOS="530" VPOS="2105" ID="st4-807"/><String HEIGHT="23" CONTENT="-" WIDTH="11" HPOS="582" VPOS="2105" ID="st4-808"/><String HEIGHT="23" CONTENT="Stiftung" WIDTH="84" HPOS="593" VPOS="2105" ID="st4-809"/></TextLine><TextLine HPOS="697" VPOS="2105" ID="tl4-73" WIDTH="573" HEIGHT="23"><String HEIGHT="23" CONTENT="Herausgeber" WIDTH="126" HPOS="697" VPOS="2105" ID="st4-810"/><String HEIGHT="23" CONTENT=":" WIDTH="12" HPOS="823" VPOS="2105" ID="st4-811"/><SP/><String HEIGHT="23" CONTENT="Abteilung" WIDTH="106" HPOS="841" VPOS="2105" ID="st4-812"/><SP/><String HEIGHT="23" CONTENT="Wirtschafts" WIDTH="118" HPOS="953" VPOS="2105" ID="st4-813"/><String HEIGHT="23" CONTENT="-" WIDTH="11" HPOS="1071" VPOS="2105" ID="st4-814"/><SP/><String HEIGHT="23" CONTENT="und" WIDTH="44" HPOS="1088" VPOS="2105" ID="st4-815"/><SP/><String HEIGHT="23" CONTENT="Sozialpolitik" WIDTH="132" HPOS="1138" VPOS="2105" ID="st4-816"/></TextLine><TextLine HPOS="112" VPOS="2152" ID="tl4-74" WIDTH="16" HEIGHT="25"><String HEIGHT="25" CONTENT="4" WIDTH="16" HPOS="112" VPOS="2152" ID="st4-817"/></TextLine><TextLine HPOS="269" VPOS="2141" ID="tl4-75" WIDTH="292" HEIGHT="23"><String HEIGHT="23" CONTENT="der" WIDTH="34" HPOS="269" VPOS="2141" ID="st4-818"/><SP/><String HEIGHT="23" CONTENT="Friedrich" WIDTH="94" HPOS="309" VPOS="2141" ID="st4-819"/><String HEIGHT="23" CONTENT="-" WIDTH="11" HPOS="403" VPOS="2141" ID="st4-820"/><String HEIGHT="23" CONTENT="Ebert" WIDTH="52" HPOS="414" VPOS="2141" ID="st4-821"/><String HEIGHT="23" CONTENT="-" WIDTH="11" HPOS="466" VPOS="2141" ID="st4-822"/><String HEIGHT="23" CONTENT="Stiftung" WIDTH="84" HPOS="477" VPOS="2141" ID="st4-823"/></TextLine><TextLine HPOS="581" VPOS="2142" ID="tl4-76" WIDTH="811" HEIGHT="22"><String HEIGHT="22" CONTENT="Godesberger" WIDTH="133" HPOS="581" VPOS="2142" ID="st4-824"/><SP/><String HEIGHT="22" CONTENT="Allee" WIDTH="53" HPOS="721" VPOS="2142" ID="st4-825"/><SP/><String HEIGHT="22" CONTENT="149" WIDTH="40" HPOS="780" VPOS="2142" ID="st4-826"/><SP/><String HEIGHT="22" CONTENT="53175" WIDTH="66" HPOS="840" VPOS="2142" ID="st4-827"/><SP/><String HEIGHT="22" CONTENT="Bonn" WIDTH="58" HPOS="913" VPOS="2142" ID="st4-828"/><SP/><String HEIGHT="22" CONTENT="Fax" WIDTH="38" HPOS="991" VPOS="2142" ID="st4-829"/><SP/><String HEIGHT="22" CONTENT="0228" WIDTH="53" HPOS="1035" VPOS="2142" ID="st4-830"/><SP/><String HEIGHT="22" CONTENT="883" WIDTH="41" HPOS="1094" VPOS="2142" ID="st4-831"/><SP/><String HEIGHT="22" CONTENT="9205" WIDTH="53" HPOS="1141" VPOS="2142" ID="st4-832"/><SP/><String HEIGHT="22" CONTENT="www" WIDTH="35" HPOS="1214" VPOS="2142" ID="st4-833"/><String HEIGHT="22" CONTENT="." WIDTH="12" HPOS="1249" VPOS="2142" ID="st4-834"/><String HEIGHT="22" CONTENT="fes" WIDTH="36" HPOS="1261" VPOS="2142" ID="st4-835"/><String HEIGHT="22" CONTENT="." WIDTH="11" HPOS="1297" VPOS="2142" ID="st4-836"/><String HEIGHT="22" CONTENT="de/wiso" WIDTH="84" HPOS="1308" VPOS="2142" ID="st4-837"/></TextLine><TextLine HPOS="269" VPOS="2178" ID="tl4-77" WIDTH="283" HEIGHT="22"><String HEIGHT="22" CONTENT="ISBN" WIDTH="48" HPOS="269" VPOS="2178" ID="st4-838"/><String HEIGHT="22" CONTENT=":" WIDTH="12" HPOS="317" VPOS="2178" ID="st4-839"/><SP/><String HEIGHT="22" CONTENT="978" WIDTH="36" HPOS="336" VPOS="2178" ID="st4-840"/><String HEIGHT="22" CONTENT="-" WIDTH="12" HPOS="372" VPOS="2178" ID="st4-841"/><String HEIGHT="22" CONTENT="3" WIDTH="12" HPOS="384" VPOS="2178" ID="st4-842"/><String HEIGHT="22" CONTENT="-" WIDTH="12" HPOS="396" VPOS="2178" ID="st4-843"/><String HEIGHT="22" CONTENT="86498 " WIDTH="72" HPOS="408" VPOS="2178" ID="st4-844"/><String HEIGHT="22" CONTENT="-" WIDTH="12" HPOS="480" VPOS="2178" ID="st4-845"/><String HEIGHT="22" CONTENT="963" WIDTH="36" HPOS="492" VPOS="2178" ID="st4-846"/><String HEIGHT="22" CONTENT="-" WIDTH="12" HPOS="528" VPOS="2178" ID="st4-847"/><String HEIGHT="22" CONTENT="6" WIDTH="12" HPOS="540" VPOS="2178" ID="st4-848"/></TextLine><TextLine HPOS="269" VPOS="2230" ID="tl4-78" WIDTH="1128" HEIGHT="22"><String HEIGHT="22" CONTENT="Eine" WIDTH="42" HPOS="269" VPOS="2230" ID="st4-849"/><SP/><String HEIGHT="22" CONTENT="gewerbliche" WIDTH="112" HPOS="318" VPOS="2230" ID="st4-850"/><SP/><String HEIGHT="22" CONTENT="Nutzung" WIDTH="85" HPOS="437" VPOS="2230" ID="st4-851"/><SP/><String HEIGHT="22" CONTENT="der" WIDTH="30" HPOS="528" VPOS="2230" ID="st4-852"/><SP/><String HEIGHT="22" CONTENT="von" WIDTH="35" HPOS="565" VPOS="2230" ID="st4-853"/><SP/><String HEIGHT="22" CONTENT="der" WIDTH="30" HPOS="606" VPOS="2230" ID="st4-854"/><SP/><String HEIGHT="22" CONTENT="FES" WIDTH="36" HPOS="643" VPOS="2230" ID="st4-855"/><SP/><String HEIGHT="22" CONTENT="herausgegebenen" WIDTH="163" HPOS="686" VPOS="2230" ID="st4-856"/><SP/><String HEIGHT="22" CONTENT="Medien" WIDTH="72" HPOS="855" VPOS="2230" ID="st4-857"/><SP/><String HEIGHT="22" CONTENT="ist" WIDTH="24" HPOS="933" VPOS="2230" ID="st4-858"/><SP/><String HEIGHT="22" CONTENT="ohne" WIDTH="47" HPOS="964" VPOS="2230" ID="st4-859"/><SP/><String HEIGHT="22" CONTENT="schriftliche" WIDTH="108" HPOS="1017" VPOS="2230" ID="st4-860"/><SP/><String HEIGHT="22" CONTENT="Zustimmung" WIDTH="126" HPOS="1132" VPOS="2230" ID="st4-861"/><SP/><String HEIGHT="22" CONTENT="durch" WIDTH="55" HPOS="1264" VPOS="2230" ID="st4-862"/><SP/><String HEIGHT="22" CONTENT="die" WIDTH="29" HPOS="1326" VPOS="2230" ID="st4-863"/><SP/><String HEIGHT="22" CONTENT="FES" WIDTH="36" HPOS="1361" VPOS="2230" ID="st4-864"/></TextLine><TextLine HPOS="269" VPOS="2266" ID="tl4-79" WIDTH="144" HEIGHT="22"><String HEIGHT="22" CONTENT="nicht" WIDTH="50" HPOS="269" VPOS="2266" ID="st4-865"/><SP/><String HEIGHT="22" CONTENT="gestattet" WIDTH="79" HPOS="325" VPOS="2266" ID="st4-866"/><String HEIGHT="22" CONTENT="." WIDTH="9" HPOS="404" VPOS="2266" ID="st4-867"/></TextLine></TextBlock></PrintSpace></Page></Layout></alto>