SURVEY May 2025 Just and Sustainable Urbanisation Platform (JSUP) Harmonized Survey Report on Best Practices for Sustainable Solutions on Water and Waste Management in Informal Settlements of Kisumu, Makueni, and Nakuru Counties Imprint Publisher Friedrich-Ebert-Stiftung Kenya Office Peponi Plaza, Unit D2, Peponi Rd. PO Box 14932, Westlands 00800 Nairobi, Kenya +254 20 374-8338 +254 20 374-6992 info.kenya(at)fes.de Editors Titus Kaloki George Wasonga Design/Layout Michael Lusaba Cover Photo Shutterstock.com The views expressed in this publication are not necessarily those of the Friedrich-Ebert-Stiftung e.V.(FES). Commercial use of the media published by the FES is not permitted without the written consent of the FES. FES publications may not be used for election campaign purposes. May 2025 © Friedrich-Ebert-Stiftung e.V. Further publications of the Friedrich-Ebert-Stiftung can be found here: ↗ https://kenya.fes.de/ JSUP May 2025 Just And Sustainable Urbanisation Platform (JSUP) Harmonized Survey Report on Best Practices for Sustainable Solutions on Water and Waste Management in Informal Settlements of Kisumu, Makueni, and Nakuru Counties Contents Executive Summary.................................................. 4 Highlights of the findings............................................ 5 Sustainable Water Management..................................... 5 Sustainable Waste Management..................................... 5 Policy Gaps...................................................... 6 1.0 Methodology.................................................... 7 2.0 County Findings.................................................. 8 3.0 Kisumu Findings................................................. 9 3.1 Demographic Profile of respondents............................... 9 3.2 Water Access and Use.......................................... 9 3.3 Water Treatment and Safety..................................... 9 3.4 Best Practices in Water Management............................. 10 3.5 Wastewater Management...................................... 10 3.6 Solid Waste Collection and Disposal.............................. 11 3.7 Best Practices in Waste Management – Speaker Notes.............. 11 3.8 Community Practices and Participation........................... 11 3.9 Policy Gaps.................................................. 11 3.10 Community Perspectives...................................... 12 3.11 Opportunities for Reform...................................... 12 3.12 Conclusion.................................................. 12 4.0 Nakuru Findings................................................. 14 4.1 Socio-Demographic Characteristics of the Respondents.............. 14 4.2 Sustainable Water Management................................. 15 4.3 Best Practice in Water conservation and Management............... 16 4.4 Waste Management........................................... 16 4.5. Community Awareness and Engagement......................... 18 4.6 Best Practice in Waste Management.............................. 18 4.7 Nakuru Conclusion............................................ 18 4.8 Nakuru Recommendations...................................... 19 5.0 Makueni Findings............................................... 21 5.1 Demographic characteristics.................................... 21 5.2 Sustainable Water Management................................. 22 5.3 Highlights on Water and Waste management in Makueni County...... 22 5.4 Water and sanitation.......................................... 23 5.5 Points of action and way forward – Waste and water management..... 23 6.0 Conclusions and Recommendations................................ 26 6.1 Recommendations............................................ 26 Foreword This Harmonized Survey Report on Best Practices for Sustainable Solutions on Water and Waste Management in Informal Settlements of Kisumu, Makueni, and Nakuru Counties represents more than just data—it reflects the voices, struggles, and aspirations of communities working toward sustainable urbanisation and climate justice. It is a testament to what is possible when local insight meets collaborative action, policy commitment, and inclusive civic engagement. At the heart of this report is a recognition that sustainable urbanisation cannot be achieved without addressing the foundational issues of access to clean water, effective waste management, and meaningful participation of youth and women. The findings contained herein not only offer insights into lived experiences but also spotlight best practices, policy gaps, and practical opportunities for improving urban resilience and quality of life. This report is a key output of the Strengthening Civil Society Engagement for a Just and Sustainable Urbanization (SCEJU) project, a three-year initiative(2024–2026) co-funded by the European Union. Led by the FriedrichEbert-Stiftung(FES-Kenya) in partnership with the Civil Society Urban Development Platform(CSUDP) and the Pan African Climate Justice Alliance(PACJA), SCEJU aims to enhance democracy and inclusive processes in urban quality of life, climate change, and biodiversity in Kenya. The project focuses on empowering youth, women, and vulnerable groups in Kisumu, Nakuru, and Makueni counties to tackle critical challenges in sustainable water and waste management, particularly in informal settlements where access to essential services remains limited despite existing policies like the Sustainable Waste Management Act 2022. We express deep appreciation to the Just and Sustainable Urbanisation Platform(JSUP) team for their outstanding coordination, commitment, and rigour in shaping this important work. They include Lead Researchers: Jared Ontita, Jennifer Kianga and Nyumbah Nyanjo’ng. Assistant Researchers: Merceline Odhiambo, Lucy Ngorongo, Karen Munyae, Patrick Ndunga, Chrispine Owalla and Marita Agufana. Our sincere gratitude extends to the Friedrich-EbertStiftung(FES) Kenya Office for its consistent leadership and support in advancing urban social justice and democratic governance. We also acknowledge the instrumental contributions of the Civil Society Urban Development Platform(CSUDP) and the Pan African Climate Justice Alliance (PACJA) for their enduring efforts to amplify grassroots voices and integrate climate justice into local development agendas. This publication would not have been possible without the generous support of the European Union Delegation to the Republic of Kenya, whose co-funding through the SCEJU project underscores the importance of multi-actor partnerships in sustainable development. We are equally thankful to the county officials and community participants in Kisumu, Makueni, and Nakuru, whose openness, insights, and participation enriched the depth and relevance of the survey. Their contributions continue to be the cornerstone of evidence-based advocacy, policymaking, and programmatic innovation. As we turn these pages, may they inspire stronger commitments and renewed partnerships to ensure that the promise of sustainability reaches every informal settlement, every household, and every future generation. Titus Kaloki& George Wasonga, SCEJU Programme Coordinators Just and Sustainable Urbanisation Platform 3 Executive Summary This report explores contemporary best practices, policy gaps, and opportunities for sustainable water and waste management(SWWM) in informal settlements of Kisumu, Makueni, and Nakuru counties. Co-funded by the European Union, under the Strengthening Civil Society Engagement for a Just and Sustainable Urbanization(SCEJU) project, which aims to strengthen civil society actors and grassroots organisations as independent agents of accountability and sustainable development. The highlights and findings of this harmonized report are born of a rigorous survey that was undertaken in the three aforementioned counties. This report highlights the policy gaps and opportunities coupled with knowledge, attitude and practice in the dayto-day lives of the sustainable water and waste actors in the three counties. The report seeks to support national and county decision-makers in relation to sustainable water and waste management in the informal settlements in Kisumu, Nakuru and Makueni by fostering dialogue leading to platforms for sharing information and the exchange of good practices for improving the services in sustainable water and waste management. The report further invites county governments and multilateral agencies to recognize and address constraints and regulatory structures that have impeded the growth of the circular economy around sustainable water and waste management in the three counties targeting the youth and women. In doing so, governments, multilateral agencies, civil society and the private sector would enable the deep pool of actors, especially women and young people, as well as unlock the vast fortunes within the circular economy. The overarching purpose of this survey was to document the best practices and policy gaps and opportunities around sustainable water and waste management in the mapped informal settlements of Kisumu, Nakuru and Makueni counties. The intent is to have a comprehensive understanding of the water and waste management value chain and find a way to enhance influence on providing sustainable solutions on water and waste management that benefits the women and youths. The findings of this survey are meant to inform the SCEJU project’s overall objective of strengthening democracy and inclusive democratic processes in matters of urban quality of life, climate change, and biodiversity in Kenya This is in line with Development Goal 11, aimed at achieving sustain able cities and communities, including a 2030 target of re ducing the per capita environmental impact of cities, in part, by focusing on municipal and other waste management(UN, 2019) through strengthened responsive, inclu sive, participatory, and representative governance in sustainable water and waste management and climate justice across Nakuru. 4 Friedrich-Ebert-Stiftung Highlights of the findings Sustainable Water Management → In all the three targeted counties, the survey found out that households practice simple yet effective safe water conservation and treatment, like boiling drinking water and using storage due to scarcity. Also, a common feature is the harvesting of rainwater. Kisumu indicated that 62% of households have embraced the method. → In relation to the enforcement of the process of water, the Water Services Regulatory Board(WASREB) controls the pricing of water that’s provided by NAWASCO and other private providers. This is a key enforcement aspect that is respected by all the actors in the water sector. → All the counties are facing the challenge of dilapidated and worn-out water infrastructure. In some municipalities across the counties, they’re still using colonial and outdated infrastructures which are unable to meet the growing demand due to population growth. → Kisumu has embraced innovative strategies to improve access and affordability of water, particularly in informal settlements. One notable model is KIWASCO’s Direct Meter Management(DMM) system, which decentralizes water provision by empowering community-based operators to manage water kiosks. These kiosks often operate on a token-based system, giving residents 24-hour access to water at lower costs. → In Nakuru, 90% of its source of water is boreholes, with challenges of fluoride content being high. → Makueni and Nakuru counties are faced with water scarcity, with urban centres relying heavily on boreholes and water trucking. Low water pressure and rationing are common, and high-rise buildings often face water shortages. → In Makueni the main water source, Kaiti River, is contaminated by pesticides, herbicides, human waste, and industrial/hospital waste. Residents face challenges such as water pollution, high costs, and encroachment on water catchment areas. Sustainable Waste Management → Across all three counties, there are notable numbers of women and youth initiatives that work within the water and waste value chain. In Nakuru there is a group of women that converts solid waste to organic fertilizer and the forming of BSFs, for example, Grinncom Investment, which turns solid waste from markets into organic. → On solid waste management, all three counties depend largely on private actors to provide services. In Kisumu, collection is largely privatized(48%), with the county de pending on a single legal dumpsite(Kasese), which suffers from poor accessibility. In Nakuru, solid waste actors are organized under the umbrella of Nakuru Solid Waste Management Association(NASWAMA) with 93 member and a signed memorandum of understanding with the county government. In Makueni thirty-nine(39) undesignated solid waste transfer stations are provided in different market centres within Wote Municipality; 11 out of these have skip bins. → Also notable in all counties are organized and informal groups at main municipality dumpsites that segregate waste for sale Presence of private waste management firms and waste collectors such as scrap metal vendors, plastics, and paper. → Kisumu’s waste management sector benefits from active grassroots involvement, particularly in informal settlements. The private sector and community-based organisations(CBOs) like Gasia Poa play a leading role in regular waste collection. → Kisumu County is the only one that has established Material Recovery Centres(MRCs) in Obunga, Manyatta, and Kaswino. These centres support waste segregation, sorting, and recycling, reducing pressure on landfills and promoting a circular economy. Nakuru and Makueni are in the process of setting their MRCs. They have a lot to learn from Kisumu. → In Nakuru County, NAWASCO’s development through PPP is seen as a best practice case since it has provided employment to many youth and women and also clean energy. Just and Sustainable Urbanisation Platform 5 → The Makueni County government has deployed one hundred and fifty-eight(158) casual market cleaners who assist in the collection and disposal of solid waste, which offers employment to the women and youth. Policy Gaps → National legislation like the Sustainable Waste Management Act(2022) remains poorly domesticated. → Enforcement suffers due to limited capacity, low awareness, and resistance from informal sectors due to lack of knowledge on their role in the value chain and fear of being integrated into formality leading to taxes. → Regulatory mandates around waste segregation are inconsistent and often unenforced due to coordination among key actors. Recommendations SCEJU County Governments → Initiate more in-depth research on sustainable water and waste management in the project areas on specific aspects of waste and water management to assist the target counties in the implementation of the Sustainable Water and Waste Management Act 2022. → Conduct awareness in collaboration with different actors on waste and water management at the targeted counties. → Work with civil societies and private parties to support the development and domestication of solid waste management law in all three target counties. Through building their capacities to lobby and advocate for policy development, changes, and budget allocation to the sector. → Prioritize policy development within the county assembly in relation to the domestication of the Sustainable Water and Waste Management Act 2022. → Municipalities can also spearhead the process of development of bylaws around water and waste management in line with the national law, especially around segregation at for ease of enforcement. → Through the county assemblies, the county should prioritize budget allocation for the water and waste management sector. This will assist in upgrading the water and waste infrastructure in the identified counties. → The country should work around PPP in water and waste management to enable meeting the growing demand for these goods and services. So far there is progress across the counties, and more should be done. → Awareness creation and public participation on water and waste should be prioritized, reaching out to non-traditional actors in the field. This will enhance the deepening of interest in water and waste management at the county level. These can be done through citizen forums across the different municipalities. Women and Youth → They should take up roles in the sustainable water and waste value chain to create employment for themselves. → The target group should take up an active role in engaging the county government and other actors through advocacy on sustainable water and waste management in their respective counties. → They should lobby the county government to create a friendly working environment and reduce fees for youth and women’s groups to facilitate their ability to compete in the sustainable water and waste sector. This should target county government tenders for provision of services and goods to the youth and women, given locked as per the national procurement procedures through access government procurement opportunities (AGPO). 6 Friedrich-Ebert-Stiftung 2.0 Methodology The survey adopted a mixed methods approach(quantitative and qualitative) in order to gather and process primary and secondary data. Mixed methods of collecting data were adopted to enable triangulation and allow for verification and cross-checking data using several pieces of evidence. Primary data was collected in the form of quantitative and qualitative data. Quantitative data was collected from individual waste and water management actors, county government officials, and regulatory agencies using questionnaires deployed in a blended approach – and through interviews. Qualitative data was collected through Key Informant Interviews(KIIs) and Focus Group Discussions(FGDs) which covered Kisumu, Makueni and Nakuru Counties. Secondary data was collected using qualitative data collection methods through a literature review of existing internal documents and external sources, including published documents and legal frameworks. © Jared Ontita Just and Sustainable Urbanisation Platform 7 County Findings 01 02 03 01 Kisumu County 02 Nakuru County 03 Makueni County 8 Friedrich-Ebert-Stiftung Kisumu Findings 3.1 Demographic Profile of respondents The survey findings highlight critical demographic dynamics that shape access and participation in water and waste management. The data indicates that 59.9% of the re spondents were youth(ages 18–35), underscoring the im portance of integrating youth-driven solutions into environmental policy. Middle-aged individuals(36–50 years) com prised 28.7%, while older adults(51+ years) accounted for just 11.4%, pointing to a knowledge gap and the under-rep resentation of elder voices in planning and implementation. Fig. 1 Age Distribution of the Respondents Female(42%) Male(57%) Age Distribution of Respondents Middle-ages (36-50) 28.7% Old Adults (51+) 11.4% 59.9% Youth (18-35) 3.2 Gender Gender analysis shows a near-balanced representation, with women comprising 42% and men 58%. Despite wom en bearing the brunt of daily water collection—spending an average of 3.2 hours per day compared to men’s 1.1 hours— they remain underrepresented in decision-making. Only 33% of community water committee positions are held by women. Additionally, traditional gender norms have discouraged greater female participation in waste management, where men dominate 65% of the roles. 3.2 Water Access and Use Despite its location on Lake Victoria, Kisumu only utilizes 50% of its built water production capacity(80,000 m³/day). Barriers include high electricity costs, pollution, and aging infrastructure. KIWASCO, the main provider, has achieved 93% coverage but struggles to supply under served informal settlements, where residents rely on expensive vendors(KES 5–20 per 20L jerrycan). Sewerage cover age remains critically low at 18%. Notable practices include: → Rainwater harvesting by 62% of households. → Piloting of token-operated kiosks in low-income areas. → KIWASCO’s partnerships with WWF and USAID for source protection and sustainable farming. Fig. 2 Main Sources of Water in Kisumu 80 60 Percentage (%) 40 20 0 Piped Water Boreholes& (KIWASCO) Unsafe Sources Rainwater Harvesting 3.3 Water Treatment and Safety Water safety remains a concern, especially in informal areas. Although KIWASCO maintains high quality, 49% of re spondents do not treat drinking water. Boiling is the most common method(31%), followed by chlorine(11%). Low up take of Water Guard and filters indicates barriers in affordability or awareness. However, 49% of residents do not Just and Sustainable Urbanisation Platform 9 Percentage (%) treat their water, posing health risks, especially in areas with questionable water quality. Only 2% of respond ents reported using rainwater as their main source, indicating underutilization despite potential. Fig. 3 Water Treatment Methods Used 50 40 30 20 10 0 Boiling Chlorine Filters Water No Treatment Guard 3.4 Best Practices in Water Management → Kisumu has embraced innovative strategies to improve access and affordability of water, particularly in informal settlements. → One notable model is KIWASCO’s Direct Meter Management(DMM) system, which decentralizes water provision by empowering community-based operators to manage water kiosks. These kiosks often operate on a token-based system, giving residents 24-hour access to water at lower costs. → Another commendable practice is rainwater harvesting, reported by 62% of surveyed households. While this is largely done at the household level, it demonstrates high community awareness of conservation techniques. → In partnership with WWF and USAID, KIWASCO has also been involved in watershed protection and afforestation around water sources such as Kajulu, helping safeguard the water supply from pollution and depletion. → CSOs and KIWASCO run education campaigns on water conservation, showcasing an example of public-private and community collaboration. 3.5 Wastewater Management Only 19% of Kisumu households are connected to sewer systems. Open ditches(40%) and septic tanks(25%) are more commonly used for wastewater disposal. These practices pose health and environmental risks, especially in flood-prone areas. Waste management systems are severely strained: → 40% of wastewater is disposed of in open ditches. → Only 19% of households are connected to sewer systems. → Solid waste collection is largely privatized(48%), with the county depending on a single legal dumpsite(Kasese), which suffers from poor accessibility. Illegal dumping is rampant due to: → Absence of designated bins(reported by 74% of re spondents). → Poor enforcement of the Sustainable Waste Management Act(2022). → Inadequate funding(waste management receives