2

3

4

5

6

7

8

9

10

11

12

13

14

15

• • • • • • 16

17

18

19

20

21

22

23

• • 24

25

26

27

28

• 29

• 30

31

32

33

34

• • 35

• • • • 36

37

38

39

NUMBER OF WORKERS non-interested worker source of motivation: being protected source of motivation: to know one’s rights one-time membership non-membership for fear of reprisals 40

• • • • 41

• • • • • • • • • 42

• • • ACTIONS OF SHOP-STEWARDS silence signature collection collective dispute claim in the grievance book proposal to update the collective agreement alliance with the management complaint with the labor inspectorate 43

• • • 44

45

46

47

48

49

50

51

52

53

54