Information technologies (IT) have led to in array of innovations and opportunities which are increasing nationally and worldwide, . the most significant being artificial intelligence (AI). Over the past few years, Bangladesh has seen tremendous growth and prosperity in the IT services industry. In this context, Centre for Policy dialogue (CPD) in cooperation with FES Bangladesh has conducted this study that examines the 4IR's penetration and impact on the workforce in the country's IT services sector, especially in regard to the use of AI. This study also discusses the challenges of Bangladesh's IT sector and provides several recommendations to prepare Bangladesh for the next developments in the digital age in terms of access to technology and policy frameworks.