Accessibility to road transport is a human right that has not been given prominence particularly to persons with disabilities. Despite, the legal and policy provisions, accessibility of public transport service in Kenya remains a mirage to users with disabilities due to the policy, technical and social challenges that are intertwined. FES Kenya and its partner FLONE Initiative conducted a study of the paratransit system in Nairobi�s metropolitan area that provides some policy recommendations which are believed to contribute to solving the recurrent challenges of unreliable, ineffective, and inaccessible public transport services for paratransit vehicles.