Table 15: Problems encountered at work S/no 1 2 3 4 5 6 7 8 9 10 11 12 13 Total Responses/Sector Too much w ork Sexual harassment Abuse of rights Distrust among workers Late payment of salary Transportation Late lunch Late closing Non-observance of public holidays Poor corporate communication Job insecurity Humiliation/threat/intimidation Delayed approval of annual leave Telecoms 10(13.88%) 4(5.55%) 14(19.44%) 8(11.11%) 16(22.22%) 2(2.77%) 6(8.33%) 8(11.11%) 4(5.55%) ­72(29.50%) Oil& gas Banking 6(6.97%) 8(9.30%) 8(9.30) 10(11.62) 18(20.93%) 14(16.29%) 6(6.97%) 14(16.29%) 16(18.60%) 12(13.95%) 2(2.35%) 2(2.32%) 4(4.65%) 4(4.65%0 - 2(2.32%) 10(11.62%) 2(2.32%) 6(6.97%) 20(23.25%) 6(6.97%) 2(2.32%) 86(35.24%) 86(35.24%) Total 24 22 46 28 44 4 12 12 6 12 6 26 2 244 % 9.83 9.06 18.85 11.47 18.03 1.63 4.91 4.91 2.45 4.91 2.45 10.65 0.81 Source: Field survey, 2009 When problems are encountered at work, it is not out of place to expect those involved to respond one way or the other. The responses of our respondents to such developments are indicated in tables 16a and b. Out of the 124 who responded to this question, 46 complained to higher authorities, another 46 remained indifferent while 26 reported to the union. The remaining 6 respondents called for a meeting to address the situation. In all only 78 out of the entire 378 respondents covered by the study deemed it necessary to respond to the non-observance of their rights at work. It is either a case of helplessness resulting from a lack of confidence in the ability of management to act in their(workers') interest or ignorance of what to do. 39