single percentage for men) while 33.34% of women chose to be indifferent to their situation. The high percentage of indifference, particularly among men, is probably borne out of the realization that complaining to the same people responsible for their plight may amount to an exercise in futility. It was necessary to know what particular steps were taken by respondents over non­observance of rights at work. While 56 out of a total of 174 respondents called for union meeting, 44 opted for dialogue with management, 26 opted for patience and understanding. Only 10 decided to seek redress. The remaining 38 who took no apparent step can be taken along with those who decided to be patient and bear with the situation(understanding). It then means that 64 out of the 174 respondents(36.7%) were simply not bothered or perhaps hopeless about the non-observance of their rights. This pattern of response reinforces our earlier observation that workers may not have confidence in their employers being fair to them. As we shall show shortly, quite a number of the respondents are aware of avenues for seeking redress(see table 18 below). The full picture in respect of this issue is reflected in table 17 below. Table 17: Steps towards resolution of non-observance of rights Name of sector Total Telecommunication Oil& Gas Banking Steps towards resolution Union meeting Patience and understanding Dialogue with management Call for redress None Total 10(17.85%) 4(15.38%) 8(18.18%) 2(20%) 4(10.52%) 28(16.09%) 38(67.85%) 8( 14.28%) 56(32.18%) 6(23.07%) 16(61.53%) 26(14.94%) 16(36.36%0 20(45.45%) 44(25.28%) 4(40%) 10(26.31%) 74(42.58%) 4(40%) 24(63.15%) 72(41.37%) 10(5.74%) 38(21.83%) 174 Source: Field survey, 2009 Respondents were also asked if they are aware of avenues of seeking redress in case of non-observance of their rights. Only 242 of the entire 378 respondents(representing 64%) answered the question. A total of 132 respondents representing 34.9% of the entire sample size are aware of avenues for seeking redress while 110 answered in the negative(see Table 18a below). The specific avenues listed are shown in table 19 below. The responses here are quite revealing. The majority of those who responded to this question, 136 out of 210(64.76%) pick the union as the avenue for seeking redress. Only 38(18.09%) mention the court and other state agencies as avenues for redress while the remaining 36(17.14%) identify management as the avenue. This pattern of 41