Table 21b: Further steps taken to seek redress by sector Name of sector Total Telecommunication Oil& Gas Banking Further steps to seek redress Complained to union Made suggestions None Total 2(100%) 2(3.44%) 18(64.28%) 8(28.57%) 2(7.14%) 28(48.27%) 2(7.14%) 22(37.9%) 2(7.14%) 10(17.2%) 24(85.71%) 28(48.27%) 26(44.8%) 58 Source: Field survey, 2009 Specifically, they were asked if the union could be useful in seeking redress. A total of 195(51.58%) of the entire 378 respondents believe the union can be helpful(either fully or partially)(Table 21). Again this is a demonstration of the respondents' confidence in the trade union organisation. Apart from seeking redress on behalf of workers, other ways the respondents think that the union can be helpful are; through negotiations, strike actions, enlightenment and assisting workers through welfare schemes(see Table 22 a and b below). Table 22a: Can the union be helpful in seeking redress? Name of sector Total Telecommunication Oil& Gas Banking Can the union be helpful in seeking redress? Yes Partially No 48(80%) 6(10%) 6(10%) 65(86.67%) 68(70.83%) 181(78.35%) 6(8%) 2(2.03%) 14(6.06%) 4(5.33%) 26(27.08%) 36(15.58%) Total 60(25.97%) 75(32.46%) 96(41.55%) 231 Source: Field survey, 2009 Table 22b: Can the union be helpful in seeking redress? Response by Gender Sex Total Male Female Can the union be helpful in seeking redress? Yes Partially No Total 131(84.51%) 8(5.16%) 14(9.03%) 155(67.09%) 48(63.15%) 6(7.89%) 22(28.94%) 76(32.90%) 181(78.35%) 14(6.06%) 36(15.58%) 231 44