Accessibility to road transport is a human right that has not been given prominence particularly to persons with disabilities. Despite, the legal and policy provisions, accessibility of public transport service in Kenya remains a mirage to users with disabilities due to the policy, technical and social challenges that are intertwined. FES Kenya and its partner FLONE Initiative conducted a study of the paratransit system in Nairobi’s metropolitan area that provides some policy recommendations which are believed to contribute to solving the recurrent challenges of unreliable, ineffective, and inaccessible public transport services for paratransit vehicles.