The COVID-19 pandemic strongly affected the situation of care workers and clearly revealed the shortcomings of the elder care sector. Care service providers were not prepared for the pandemic, as symbolised not least by the lack of personal protective equipment. The general low staff levels, staff shortages due to infections and increasing care burdens have resulted in high additional workloads for care workers. The strength of the elder care system depends on the competence of the care workers, a relatively stable care workforce, and their team spirit.