Business in the Era of Creativity and Digitalisation Mishko Ralev, Viktorija Eremeeva Naumoska, Ana Krleska: The Workspace as a Factor of Job Satisfaction in the Banking Industries in Macedonia................................................... 395 Marsida Ashiku, Daniela Gërdani: The Development of the Information Technology Market and its Use by Albanian Business............................................................. 409 Ana Ristevska: The Selection of Knowledge Management Software Applications for Attracting New Customers ................................................................. 423 Toni Vasic, Ilijana Petrovska, Indji Selim: Wine Packaging for the Expectations of New Consumers: A Comparative Case Study of Consumers’ Perceptions in Macedonia, Germany and Japan.......................................................... 433 Mishko Ralev, Ana Tomovska ‐ Misoska, Viktorija Eremeeva Naumoska: Elements of Workspace as Factors of Workspace Satisfaction in the ICT Sector in Macedonia................................................................ 449 About the Authors.................................................................................... 469