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Artificial intelligence and automation in retail
24
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1
Introduction
1.1 Drivers of technological development in the retail sector
2
Uses of AI and automation technologies in the retail sector: benefits and challenges
2.1 e-commerce platforms and outsourcing
2.2 Cashless/contactless payment systems
2.3 Ordering, inventory and stock replenishment
2.4 Work/staff planning and scheduling
2.5 Task allocation, targets and reward
2.6 Surveillance and monitoring systems
2.7 Predictive marketing and personalisation
2.8 Autonomous warehouses, vehicles and robotics
2.9 Automated/self-service HR
2.10 Augmented/virtual reality and machine vision
3
The role for trades unions
3.1 The wider policy context
3.2 Trade union responses to digitalisation in retail
4
Conclusions and recommendations