Publikationen der Stiftung → Artificial intelligence and automation in retail Titel
Publikationen der Stiftung → Artificial intelligence and automation in retail
Titel
Titelaufnahme
Titelaufnahme
- TitelArtificial intelligence and automation in retail : benefits, challenges and implications : (a union perspective)
- Verfasser
- Körperschaft
- Erschienen
- Umfang1 Online-Ressource (20 Seiten)
- SpracheEnglisch
- SerieStudyLabour and social justice
- DokumenttypDruckschrift
- Schlagwörter
- Geografika
- ISBN978-3-98628-080-2
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- Archiv
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Zusammenfassung
Automation and artificial intelligence (AI) are rapidly reshaping the global retail sector. The rise of e-commerce and omnichannel retail, the assembly of detailed consumer profiles through extensive data-gathering and analysis, and the intensification of work through surveillance and automated management systems are bringing significant disruption to the sector. The Covid-19 pandemic– while not a cause of changes in itself – has catalysed and accelerated many of these pre-existing trends.
This FES – UNI Europa report outlines recent technological developments in the retail that are linked to AI and automation and discusses the implications for consumers, retail organisations and – especially– workers and unions. A core objective in identifying and examining digitalisation processes is to consider what role trade unions should play in the ongoing technological upheavals impacting the retail sector.
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