Artificial intelligence (AI) and algorithmic management systems (‘AAMS’) have proliferated in European service work during recent years. This FES-UNI Europa report provides a broad overview of the main functions of AI and algorithmic software tools, and review estimates of their prevalence. The report is part of a broader FES-UNI Europa research project that is exploring the growing significance of AI-systems for European workers as well as prospects for collective bargaining to assert worker control over these new and proliferating tools.