Customer and service-oriented services in the public and private sectors : A modern business world thrives on functioning public administration services. In addition, services constitute a cross-sectoral sector that a ects all sectors of the economy and, with appropriate qualifications, contributes significantly to economic growth. Strategy for coordinated action Together with all ministries and also the leading actors of the private economic sectors, the various tasks of an overall public concept for the development of Kosovo should be described with"road maps" for a realistic sequence of steps for the realization and review of the development. Coordinate development : None of these future areas can be developed independently of the others- their modernization and expansion are mutually dependent. External experts as partners : international cooperation partners with their specific experience in transition states should be involved in partnership from the outset in the realization of these projects. Use of all given financial resources : In addition, institutional capacity and individual technical and managerial skills should be rapidly built up, in order to be able to use all available EU funds fully and competently. 5