About the Author Paradigm Shift – specialises in supply chain monitoring, social dialogue, conflict management and social and environmental impact assessment. Through an array of its flagship programs, Paradigm Shift conducts participatory social audits, promotes a dynamic, inclusive and reinforced social dialogue for workers/ workers' organisations, officials, and civil society organizations on core human rights topics, optimises grievance mechanisms and most notably it assesses supply chain risks related to social complaints and grievance redressal mechanisms. © 2024| Friedrich-Ebert-Stiftung India Office K-70-B, Hauz Khas Enclave| New Delhi-110016 India Responsible: Christoph P. Mohr| Country Director Anup Srivastava| Senior Program Adviser T:+ 91 11 41413300-99 https://india.fes.de/ info.india@fes.de Commercial use of all media published by the Friedrich-Ebert-Stiftung(FES) is not permitted without the written consent of the FES. Disclaimer: The views expressed in this publication are not necessarily those of the Friedrich-Ebert-Stiftung.