Note: Quite above the average of the citizens of both ethnicities claimed that with the creation of new municipalities – has followed with quite better delivery of public services. Do you think that the newly created municipality has increased the potential to provide(Alb) Do you think that the newly created municipality has increased the potential to provide(Ser) 43% 42% 15% Better public services Worse public services The situation is the same 39% 57% Better public services Worse public services The situation is the same 4% Figure 5& 6. The first below graph represents only the Kosovar with Albanian ethnic background perspective on whether the newly created municipality from the decentralization process has helped to improve the overall public services and the second graph represents their viewpoint of Serbs on the same matter. Note: These graphs show that Serbs have a bit more positive viewpoint comparing to Albanians in regards to e ectiveness in delivering the public services by municipalities created under the decentralized governance. Do you feel more secured now or then 49% 36% 15% Now Then No di erence Figure 7. The Kosovar with Albanian and Serbian ethnic background perspective on whether the newly created municipality from the decentralization process has contributed to the increase of their security.