Key services offered Services include: → multilingual low-threshold guidance on everyday life; → integration support and individual integration plans; → employment and entrepreneurship guidance; → skills and career support; → support for relocation and settlement in Oulu; → networking and community events; → support for victims of discrimination and racism. The model also includes regular pop-up services from na­tional and regional actors, including immigration services every two weeks and social and health services once a week. Key challenges and positive outcomes The collaboration between the city’s different representa­tives has improved significantly since the one-stop-shop was established. The BusinessAsema ecosystem has also developed over the years and is now well known. IH Oulu is recognised as an integral part of it. Low-threshold net­working events are an effective way to help people feel at home in Oulu. A remaining challenge is to make the exist­ence of the services known more widely among groups that are harder to reach. Stockholm Welcome House What sets Stockholm’s Welcome House apart is the way it brings together different municipal administrations to build a more holistic and coordinated reception system around the needs of newcomers. The model combines employment, welfare, health, digital inclusion and community participa­tion within one shared structure and was developed through a large co-creation and needs-analysis process involving public services, civil society and newcomers themselves. Structure Welcome House was established by the City of Stockholm following a city-wide review launched in 2019 into how newcomer support could be better coordinated. The pro­cess involved workshops with more than 200 representa ­tives from city departments, national agencies, civil society organisations, employers and newcomers. The review identified that services were fragmented and that self-settled newcomers and family members often re­ceived less support than municipally allocated refugees. In response, the city created a coordinated»one way in« mod­el, bringing together services from the labour market ad­ministration and social services administration under one structure. The model was formally launched in 2021. Funding The model combines municipal funding with ESF-funded projects, including the»Sustainable Establishment« project. Additional activities, such as the community meeting space, are funded through the County Administrative Board. Target groups Welcome House targets newly arrived migrants living in Stockholm within their first 36 months after receiving resi ­dence permits, including self-settled newcomers and family members. Priority groups include women, people with low levels of education and people facing barriers to labour market integration. During the period following the arrival of people fleeing Ukraine, Welcome House reportedly received around 100 visitors per day. More recently, visitor numbers have de­creased to fewer than 300 per week, reflecting lower arrival numbers and changes in Swedish migration policy. Key services offered Services include: → initial social guidance and orientation; → support with registration, benefits and contacts with au­thorities; → employment and study guidance; → mentoring, recruitment events and labour market sup­port; → health information and psychosocial support; → digital inclusion activities; → links to civil society and volunteering; → networking and community activities through»Meeting Place Welcome House«. The model combines drop-in support with longer-term indi­vidual guidance and referral pathways across city services. Positive outcomes and key challenges The Welcome House model has strengthened coordination between city administrations and created a more equal and accessible reception structure for newcomers across Stock­holm. It has also improved the city’s ability to reach groups who had previously received less coordinated support. The model highlights the importance of building trust and working relationships between services before introducing more formalised shared systems. At the same time, chang­ing migration patterns, evolving national legislation and lower arrival numbers continue to shape and challenge the future direction of the model. Conclusions and recommendations The evidence gathered in this report demonstrates how one-stop-shops are being set up across Europe as one re­sponse to a fragmented institutional landscape which new­comers find difficult to navigate. One-stop-shops tackle this issue by providing a visible first entry point and people-­centred, coordinated support. One-stop-shops represent an essential arrival infrastruc­ture that proactively supports settlement processes in times and places where larger numbers of migrant ar­One-stop-shops: coordinating integration from day one 8