Title: Report on the performance of Municipalities in the area of communication with citizens Aut h or: Valëza Zogjani Date of publication: October 2020 Published by: D4D- Democracy for Development Zejnel Salihu Ob. 28 Nr. 13, 10000 Prishtina, Kosovo Tel.+381 38 224 143 e-mail: info@d4d-ks.org www.d4d-ks.org Copyright©2020, D4D- Democracy for Development. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of the publisher. Prishtina Office This publication has been produced with the support of the“Kosovo We Want” platform and funded by Friedrich Ebert Stiftung – office in Pristina. The content of this report reflects the views and opinions of the authors responsible for the factual accuracy of the data presented here. The views and opinions expressed herein do not necessarily represent those of the“Kosovo We Want” platform and of the FES.