Prishtina Report on the performance of Municipalities in the area of communication with citizens Introduction Transparency, accountability, and citizens' participation are the core elements of modern democracies at the central, as well as the local level. Municipalities that govern well are not governing alone. In fact, good governance means effective institutions and participation of all groups and interests of the society. The governance that is based on the wide participation of citizens reflects best on the principle of accountability and institutional transparency. Provision of services to citizens, transparency, accountability, and participation of citizens are crucial for the reaching of the European standards of governance. These standards were conceptualized in 2008 in the Innovation and Good Governance Strategy at the Local Level of the Council of Europe, and are the standards which Kosovo municipalities are trying to reach. This brief analysis, now a study of trends was initiated in 2019 from the Institute for Democracy and Development, analyzes the perceptions of the citizens in relation to the level of the implementation of the three basic principles of local governance in Kosovo, more precisely, the accountability, transparency and participation of citizens. Moreover, the purpose of this analyzing document is the offering of concrete recommendations pertinent to the strengthening and the improvement of the public policies in the above-mentioned areas. Main data show that there is still lack of connection between the work of the municipalities and the requests coming from the citizens, this then leads to an accountability which is not satisfactory. Likewise, a challenge for the local governments in Kosovo remains the participation of citizens in important decision-making processes, knowing that citizens are not that well informed about the work of the municipalities, and consequently they feel that the services they get from the municipal officials are not that satisfactory. Methodology In order to have an analysis on the level of the implementation of the principles of accountability, transparency, and citizens' participation at the local level in Kosovo, this report uses the method of a public survey through an omnibus. The findings from this survey have been processed, analyzed and are shown in this document. A survey of the public opinion through an omnibus was conducted in June 2020, in order to understand the level of citizens' satisfaction with municipal services, accountability of municipalities to citizens, as well as the communication of citizens with the municipalities. There were in total five questions asked in this survey and the sampling methodology was a random one. The survey involved 1065 respondents (48.5% women and 51.5% men), the sample was designed to ensure a representative sample with a reliability threshold of ± 3%, designed according the ethnicities: Albanian, Serbian, and other Non-Serbian minorities. The survey covered the entire Kosovo and according to settlements(urban 43.5% and 56.5% rural). The findings of this survey have been analyzed and compared with the same questions made in 2019, using the same methodology and sample. 3