Report on the performance of Municipalities in the area of communication with citizens Prishtina Tabl e of content Introduction........................................................................................ 3 Methodology..........................................................................................3 Results of the Survey .......................................................................... 4 Citizens' satisfaction with municipal services ....................................... 4 Municipal services that have improved ................................................... 6 Communication of the municipality with the citizens ............................ 6 Public hearings without any public .......................................................... 7 Citizens' satisfaction with local governance ........................................... 8 Recommendations.............................................................................. 10 2