Prishtina Report on the performance of Municipalities in the area of communication with citizens Public hearings without any public Public hearings, even though are one of the best ways for assessing the problems of the citizens and the reaching of the consensus about the solution to these problems, but these are not being used effectively. Lack of information not only about the importance of the public hearings, but also for organizing them is still one of the key problems. Almost 3 in 4 citizens(68%) are not at all aware about the holding of the public hearings in their municipalities, and about 20% of citizens did not participate in any, even though they were aware of public hearings being organized. This way, only 11.4% of the citizens have participated at least once in public hearings. These figures show that municipalities should work in two directions in relation to public hearings, first by managing to transmit to the citizens the importance of public hearings and then by creating mechanisms for the informing of the citizens about these hearings. 7