Report on the performance of Municipalities in the area of communication with citizens Prishtina Citizens' satisfaction with local governance In the first question the citizens gave their answers about their satisfaction with local governance, whereas in this part of the report they were asked about the overall perception about the work of the municipalities. Despite the fact that municipal services and local governance are closely related and it is supposed that the answers are relatively of the same nature, however this is not shown in these data. Compared to 2019, we don't see any major changes in the data for 2020. Satisfaction with local governance is about 52%, whereby 47.4% of the citizens are satisfied with the governance, and 5.4% are very satisfied. Compared to 2019, the percentage of those that are very satisfied with governance was about 13.5%. Again, we can notice an increase in the number of citizens that refused to answer, from about 6% in 2019 to a double increase of 12% for 2020. 8