3.0 Survey of users and professionals In the months of July and August of 2022, an online survey was conducted of users, and/or transportation, urban professionals about smart mobility services in India. The respondents were briefed on what the term covers, since these terms have different meanings in different forms of communications. After the orienta­tion, a total of 12 questions were asked about their views on smart mobility, its accessibility, user-friendliness, growth prospects of the sector, characteristics of the services and problems being faced by the users and drivers. The complete questionnaire is attached in Annexure 1. There were a total of 16 responses to the questionnaire even though it was shared widely by the contractor and the client amongst their social media and personal contacts. However, more than quantity, quality of response was critical to a good understanding of the sector. Most of the respondents were found to have used the ride-hailing service as anticipated and, half of them had also used ride-sharing. However, only a few had used bike-sharing(Figure 2). Bike-sharing services are not popular, nor are they easily accessible. Many bike­sharing stands at Delhi Metro Rail Corporation stations in Noida were taken over for cars. The stands were also used by rickshaw drivers, parked nearby, for hanging articles, and sometimes even by roadside vendors. Clearly, the most preferred, or well known, smart mobility service is ride-hailing. Respondents had to make multiple selections on the question related to different characteristics of smart mobility. According to the respondents, the main benefits of smart mobility services are accessibility, availability and user-friendliness(Figure 3). Ride hailing(liketaxi) 15 Ride sharing(car pooling) Car sharing Bike sharing 10 5 0 Figure 2: Types of smart and shared mobility used by the respondents user friendly 15 affordable accessible available Safe 10 5 0 Figure 3: Characteristics that users associate with smart and shared mobility in India Smart mobility in India from an equity perspective 11