evidence. Without this data, policy may not fit well or resolve current problems. As mentioned earlier, the legal framework needs to be clear so that service providers get enough room, freedom and flexibility to provide a good level of service. However, there is also a need for corresponding compliances that service-providers must ensure so that the safety of drivers and passengers are not compro­mised. They should also provide a proper grievance redressal system, in the absence of which, users are left in the lurch. To keep services affordable and accessible to a large number of social groups, fare fixation cannot be left unregulated and this is another area where the public sector needs to involve itself by way of making appropri­ate policy. To conclude, smart mobility services in India that started with a bang, have had their share of ups and downs. There have been various developments around the business models, the customer base, the legal frame­work, increased compliances, and more. Since transpor­tation and mobility are'social goods', it is important to ensure that these services also have a positive social impact. Thus, it is important to bring public and private sector together and create a framework where business meets social goals. With that in mind, a few recommen­dations have been made in the following section. Smart mobility in India from an equity perspective 15